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Child Item

GoMo experience not good so far

TPM

When i read the gomo offer it seemed like a no brainer as ive been on the eir network for many years in some form and have been happy enough with the network coverage.

So ordered up 4 sims, 2 on account for my wife and 2 on account for myself

2 Days later the 2 packages arrive, 2 sims for my wife, only one for me. :mad:

both sims on my wifes account activated an ported with out any trouble, or so we thought
no access to mobile data, no settings to be found on their very sparce website.
phone was set for meteor data anyway

The one sim that did arrive on my account will not register on the network and in mygomo is showing up as no numbers on my account.

ps any advice on getting the mobile data sorted is very welcome

now we move to customer service or lack of more like.

no online chat available any time i tried to access it

So I sent off a message about the missing sim, despite the claim to be contacted in 24 hrs it was close on 3 days before I received an email saying sims would be dispatches separately and take up to 5 working days to arrive.(despite the fact both sims for my wife arrived in one package)

still awaiting a reply in relation to the sim card that wont register or activate. :eek:

So it appears the reason that they can offer the deal they are is due to the fact that they have a pretty non existent customer service, which i suppose isnt a big deal untill things dont work the way they should :mad:

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Gadgetman496

How much would the general use of social media impact on 80GB per month?

A lot of providers don't count a lot of social media Apps against you data plan but as far as I know GoMo do.

I wouldn't be a big user of data so I still think 80GB is a fair amount.

fergus1001

Cabaal wrote:

To be fair they are covered in the T&Cs

they might be but limiting the speed to make the internet unusable is not "unlimited data"

Wing126

It's been fine for me. I've been dual simming with Vodafone since I signed up as I had credit left with them. Vodafone definitely has the better coverage of the two, but in the areas I frequent, the Gomo/Eir coverage is good enough. Gomo/Eir may as well be non-existent on the northbound train line though, as I can never get a good data signal on the train home with them.

I'd be happy enough to permanently move to Gomo, but if I ever see a better Vodafone plan, I'd make the switch back in a heartbeat.

kevin65

I gave up trying to get in contact with gomo as SIM card won't work and they never responded to any of my messages. I posted the SIM back to Exertis stating I was returning it in the hope they would pass it back to gomo but a couple of days later it arrived back to me. Have contacted my bank so no money will be taken from my account. A total waste of time.

Cabaal

fergus1001 wrote: »

yep just gone over 80 usually a fair usage policy is implemented on a consistent offender this is not what I got with three

also the download speed is around 4 mb/s usually I get 15-20 mb/s with three

To be fair they are covered in the T&Cs

Gumbo

Nightmare with GoMo since I tried to join up.

16.10.2019 ordered 2 sims. At that time you entered your current network details and arranged porting). Sims never arrived.

01.11.2019 ordered 2 more. Account online set up ok. Numbers assigned online. But then the sims arrived were different numbers to what was online so couldn’t arrange port.

Random sim arrived by post. Put in my phone and I was receiving calls and texts for a lad in Galway. Breach of data???

They sent our 2 new sims. Got random email saying they are to be cancelled and true to their word, SIM cards cancelled. Went dead. So I binned them. CC got in touch saying they will reactivate then. Too late sims gone to greyhound!

15.11.2019 ordered again. But this time used my work email and set up new online account. All perfect. Numbers assigned online and sims turned up with matching numbers. Went to port over and I can’t get an activation text because my numbers already have a port arranged. Which I presume is from the original order! Web chat team just can’t comprehend what’s happening and not able to help. I think GoMo is a NoMo for me!

JTMan

Aquos76 wrote: »

My mate has it for €20 per month, got a special offer a few weeks ago, got it for the full duration of the 18 months too. He also got it for his two grown up daughters and they all cancelled their dsl BB from eir, at best they could only get between 2-5mb. They use it for iptv and Netflix and they don’t have any issues with it.

I knew it was around €30 ok, but he and some of his work mates apparently have it for €20 a month

There are posters in Trinity College advertising the Three 750 GB package for 20 EUR which I guess is a student price. The cost of excess usage above 750 GB is extremely high, which would put me off using it for home broadband.

lighthouse

Aquos76 wrote: »

80GB on a mobile phone is massive and there is actually no other provider offering that per month in Ireland, 3’s fair usage is actually 60gb. So have a go all you like at GoMo for sticking to their T&C’s which they clearly advertise btw.

In my day we had a gramophone and we were far happier

Heraldoffreeent

Aquos76 wrote: »

My mate has it for €20 per month, got a special offer a few weeks ago, got it for the full duration of the 18 months too. He also got it for his two grown up daughters and they all cancelled their dsl BB from eir, at best they could only get between 2-5mb. They use it for iptv and Netflix and they don’t have any issues with it.

I knew it was around €30 ok, but he and some of his work mates apparently have it for €20 a month

People just put a €20 AYCE sim in a router and it works, as Three don't throttle.
At home, I get up to 150Mb Download off peak, 30 to 40 in the evening on my phone.

I'd use it, but I'm on a good deal from Virgin, including TV and I'm also in need of constant speeds of about 100Mb for various people and devices.

I've used Three hotspot once or twice at the house when My Router was causing problems and it worked relatively OK.

For work I find the hotspot invaluable, I work out of customers offices all the time, and it saves me having to get put on their networks as a user or guest, which can waste time.

Aquos76

Gooser14 wrote: »

Doesn't the Three 750GB broadband package costs Eur 30.

My mate has it for €20 per month, got a special offer a few weeks ago, got it for the full duration of the 18 months too. He also got it for his two grown up daughters and they all cancelled their dsl BB from eir, at best they could only get between 2-5mb. They use it for iptv and Netflix and they don’t have any issues with it.

I knew it was around €30 ok, but he and some of his work mates apparently have it for €20 a month

Gooser14

Aquos76 wrote:

Joking aside, but I still donâ€™t understand how someone can use 80GB on a mobile phone in 19 days. Surely a mobile broadband package from 3 with a cap of 750gb for 20 a month on an offer would be a much better value package.

Doesn't the Three 750GB broadband package costs Eur 30.

Lissavane

Lissavane wrote: »

People stream to other devices. In many parts of the country, speeds available on mobile data far exceed those available on a landline.

https://www.boards.ie/vbulletin/showpost.php?p=111801037&postcount=12

Aquos76 wrote: »

Yeah, but in all honesty 80GB won’t last any time if 2 or 3 other devices are all contributing to it. If someone is depending on a 9.99 mobile package to service their needs in their home, what do they really expect.

60mbps speeds are achievable in some places with GoMo and that would stream a 4K film on Netflix no bother and that would wipe out a large chunk of the 80GB allowance.

I'm attempting to explain, rather than argue. I enlarged on the topic in the post linked above. People with a lousy landline broadband service (I know one person who gets 1 to 2 Mbps) are using mobile data for this purpose, whether it makes sense to you or not.

Aquos76

Yeah, but in all honesty 80GB won’t last any time if 2 or 3 other devices are all contributing to it. If someone is depending on a 9.99 mobile package to service their needs in their home, what do they really expect.

60mbps speeds are achievable in some places with GoMo and that would stream a 4K film on Netflix no bother and that would wipe out a large chunk of the 80GB allowance.

Lissavane

Aquos76 wrote: »

I wouldn’t be putting much faith in the national BB plan, when it’s implemented the speeds they’ll offer will probably be comparable to dial up ye get today, compared to what others will be offering in 7 years.

Joking aside, but I still don’t understand how someone can use 80GB on a mobile phone in 19 days. Surely a mobile broadband package from 3 with a cap of 750gb for 20 a month on an offer would be a much better value package.

People stream to other devices. In many parts of the country, speeds available on mobile data far exceed those available on a landline.

https://www.boards.ie/vbulletin/showpost.php?p=111801037&postcount=12

Aquos76

fergus1001 wrote: »

because not everyone has access to high speed fixed line broadband

but after today hopefully that wont be a problem

I wouldn’t be putting much faith in the national BB plan, when it’s implemented the speeds they’ll offer will probably be comparable to dial up ye get today, compared to what others will be offering in 7 years.

Joking aside, but I still don’t understand how someone can use 80GB on a mobile phone in 19 days. Surely a mobile broadband package from 3 with a cap of 750gb for 20 a month on an offer would be a much better value package.

Gadgetman496

fergus1001 wrote: »

because not everyone has access to high speed fixed line broadband

but after today hopefully that wont be a problem

You mean after 2026...

fergus1001

Aquos76 wrote:

How are people using 80GB of data in 19 days on a phone, seriously you people need to take a look at yourselves. And if people think 80GB is gonna be enough to use for the likes of Netflix while using it as a hotspot, they ye are deluded. Take out a proper broadband subscription.

because not everyone has access to high speed fixed line broadband

but after today hopefully that wont be a problem

Aquos76

So who were you with prior to moving to GoMo, and how much were you paying?

plasterman

Aquos76 wrote: »

80GB on a mobile phone is massive and there is actually no other provider offering that per month in Ireland, 3’s fair usage is actually 60gb. So have a go all you like at GoMo for sticking to their T&C’s which they clearly advertise btw.

I didn't have a go at them. I simply stated it's not worth it for me and I'm cancelling. People need to calm down a bit.

Aquos76

80GB on a mobile phone is massive and there is actually no other provider offering that per month in Ireland, 3’s fair usage is actually 60gb. So have a go all you like at GoMo for sticking to their T&C’s which they clearly advertise btw.

plasterman

Aquos76 wrote: »

How are people using 80GB of data in 19 days on a phone, seriously you people need to take a look at yourselves. And if people think 80GB is gonna be enough to use for the likes of Netflix while using it as a hotspot, they ye are deluded. Take out a proper broadband subscription.

What's your point?

People should analyse caps on 9.99 SIM only plans as an existential issue? Yeah right. 80GB isn't a massive amount of data in 2019 for mobile generally. People stream. Not complaining about 80GB at 9.99 a month nor do I have an issue with throttling per se but when "throttling" Gomo's case actually means making data unusable people are entitled to state they're not going to use it going forward without being told to "take a look at themselves".

Keano

Ported back to Vodafone today. It was not GoMo’s problem that my phone was locked but trying to get hold of them was extremely difficult and the coverage in my office was poor so I had to go back.

Aquos76

How are people using 80GB of data in 19 days on a phone, seriously you people need to take a look at yourselves. And if people think 80GB is gonna be enough to use for the likes of Netflix while using it as a hotspot, they ye are deluded. Take out a proper broadband subscription.

plasterman

Taking an inordinate amount of time to change the number over. Customer service is a joke. And while I accept fair usage policies are a good idea GoMo do throttle connections the moment the cap is reached. Down to dial up speeds within minutes of hitting it. So if you're going to skirt the data cap at all it's not worth it. Cancelling asap.

Lissavane

irishchris wrote: »

Finally got ported away today to vodafone. Really disappointing that had to do it as was really looking forward to staying with this offer. Poor Network coverage, dreadful customer service,otp not working and no access to online banking etc meant I had no choice. Churn will be high unless they improve

Network coverage won't change in the short run - it's the Eir network. I'm lucky not to have the other problems you mention.

irishchris

Finally got ported away today to vodafone. Really disappointing that had to do it as was really looking forward to staying with this offer. Poor Network coverage, dreadful customer service,otp not working and no access to online banking etc meant I had no choice. Churn will be high unless they improve

Keano

dairymaid101 wrote: »

I've had the sim card active for 5 days now with no mobile internet. Tried the various APN suggestions and complete factory reset, no response from gomo but other posters with the same experience seem to find them useless, anyone any other ideas?

If it was me? I’d port to someone else.

dairymaid101

I've had the sim card active for 5 days now with no mobile internet. Tried the various APN suggestions and complete factory reset, no response from gomo but other posters with the same experience seem to find them useless, anyone any other ideas?

gerandy

Sparkrite wrote: »

Yeah, it's gas, there is no sign of any account number under 'Account Details' online.
One would imagine that it would be the ideal place to have such a detail, but obviously not GoMo.

Other than the welcome Email the only other place that I can find it is on the bill, but this is no use to Skinny90.

Same issue here with account number .There was no email with it. I had to get it through their online chat service whick took a good 15 minutes before they were able to give it to me. My account number still does not show up on my account details.

Sparkrite

Yeah, it's gas, there is no sign of any account number under 'Account Details' online.
One would imagine that it would be the ideal place to have such a detail, but obviously not GoMo.

Other than the welcome Email the only other place that I can find it is on the bill, but this is no use to Skinny90.