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E global central

Chase3

Website I found that delivers new cameras to Ireland. Has Dslr's at amazing prices. Just wondering if anyone has used it? Seems legit but I'm always weary.

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lavinia hathaway

sunny2004 wrote: »

Was very sceptical as I had never used them before. Ordered a product and it arrived in exactly 10 days.

That's good to hear thanks:)

sunny2004

Was very sceptical as I had never used them before. Ordered a product and it arrived in exactly 10 days.

lavinia hathaway

tedpan wrote: »

Yep, usually orders take around 10 working days, some can take a month..

Thanks for replying, it says 6-8 days onsite. Obviously I allowed a couple of weeks having read through the thread, but now I have just been told they don't have it and don't know when they will.

lavinia hathaway

Hogzy wrote: »

Hate to be the bearer of bad news but have a read through the thread. This is a common occurrence with eGlobal. Never order from them if you are in a hurry. You will get delivery eventually but it will take a few weeks. I have placed two orders from them in the past and its taken around 2-3 weeks to get the item delivered. When items are that low a price there is always a catch. The catch here is it takes a while to receive the item. Their customer service is useless too.

Thanks for your reply. I wouldn't mind waiting at all if I had some time frame but their message said none of their suppliers have it, which I wasn't informed about until I mailed them.
I'm also concerned about the fact that their refund procedure is not accessible at all.

tedpan

Hogzy wrote:

Hate to be the bearer of bad news but have a read through the thread. This is a common occurrence with eGlobal. Never order from them if you are in a hurry. You will get delivery eventually but it will take a few weeks. I have placed two orders from them in the past and its taken around 2-3 weeks to get the item delivered. When items are that low a price there is always a catch. The catch here is it takes a while to receive the item. Their customer service is useless too.

Yep, usually orders take around 10 working days, some can take a month..

Hogzy

lavinia hathaway wrote: »

Hi all, I ordered a phone from eglobal a week ago and heard nothing until I sent a mail asking for delivery tracking number. I have just received a mail telling me it's out of stock even though their site still lists it as being in stock. I am trying to submit a ticket for a refund but all the links are broken. Does anyone have a working one please? I don't want to wait weeks for delivery as it was intended as a birthday present. I have responded to the customer service mail stating such, but they are slow to respond. Thanks.

Hate to be the bearer of bad news but have a read through the thread. This is a common occurrence with eGlobal. Never order from them if you are in a hurry. You will get delivery eventually but it will take a few weeks. I have placed two orders from them in the past and its taken around 2-3 weeks to get the item delivered. When items are that low a price there is always a catch. The catch here is it takes a while to receive the item. Their customer service is useless too.

lavinia hathaway

Hi all, I ordered a phone from eglobal a week ago and heard nothing until I sent a mail asking for delivery tracking number. I have just received a mail telling me it's out of stock even though their site still lists it as being in stock. I am trying to submit a ticket for a refund but all the links are broken. Does anyone have a working one please? I don't want to wait weeks for delivery as it was intended as a birthday present. I have responded to the customer service mail stating such, but they are slow to respond. Thanks.

Dinarius

Just order Canon 100mm 2.8 L Macro.

My second Eglobal order. The first was also a lens. Arrived in 5 days.

This Canon cost €628.89. Best I can do locally is about €770 ex VAT.

D.

SorenD

Hi, guys,

Wanted to share my experience with eGlobal Central.
On 21.10.2019 I ordered a Nikon lens (AF-P DX NIKKOR 70-300mm f/4.5-6.3G ED VR)
Two days later, the order had been dispatched and on 30.10.2019 I received the lens (actually, I could have received it one day earlier but I missed the delivery guy :P)
The lens was part of a kit and was very well packed in lots of bubble wrap.
So far everything looks good.
Even though I was a bit reluctant with ordering from eGlobal Central after reading this thread, now I declare myself more than happy (I saved more than €200 compared with Dublin camera stores prices)
Cheers!

TempPeck

The 360 camera arrived!

It was €330 inc shipping - no duties or taxes when it arrived.
The exact same one on amazon.co.uk was £410 + shipping (that's about €100 cheaper).

https://www.amazon.co.uk/insta360-FlowState-Stabilisation-Separately-microSDXC/dp/B07GXBYYWN/ref=sr_1_2_sspa?keywords=Insta360+ONE+X+Action+Camera+-+Black&qid=1571309103&sr=8-2-spons&psc=1&smid=A670UR27O305C&spLa=ZW5jcnlwdGVkUXVhbGlmaWVyPUEyU1BYVkxMWTZDM0UmZW5jcnlwdGVkSWQ9QTA1NzM4OTdSNU5KRzdVMVVTRTcmZW5jcnlwdGVkQWRJZD1BMDczMzk2OTNCUjhJVFI5RU8zVUomd2lkZ2V0TmFtZT1zcF9hdGYmYWN0aW9uPWNsaWNrUmVkaXJlY3QmZG9Ob3RMb2dDbGljaz10cnVl

Ordered on 7th Oct
Dispatched on the 9th Oct
Delivered on the 17th Oct

So I'm 2 for 2 now from them

TempPeck

I bought a Phantom drone from them a few years ago and it arrived pretty quickly with no extra duties to pay. Just ordered a 360 camera - fingers crossed!!

LeoB

I have bought 3 lens from eGlobal over the past 2/3 years. Each arrived within 6-8 days.

I was think of buying a camera from them but after reading the last few pages (95-100) I am now very reluctant. Think for peace of mind it will be somewhere within E,U

Great thread and thanks for updates

Kenny Logins

I think you'll need to pay for the repair.

This is why buying from Hong Kong is cheaper - there is that risk.

JTMan

tedpan wrote: »

Can't Google allow the repair to happen in an authorised repair centre locally?

When I go to the Google repair website, and input my IMEI number, I get an error message. The error reads "This device has parts that can’t be repaired or replaced in this country. Repair options depend on where a device was purchased. View repair options by country". When I click on view repair options, it says to contact Google!!! Hence, I phoned Google and spent 2 hours on the phone to them, they said I was entitled to a repair but I had to do it via eGlobal Central EU but eGlobal Central EU say I am out of warranty.

Total mess :mad:

I assumed that a business who sells into the EU needs to comply with EU law. Clearly not the case.

banie01

JTMan wrote: »

Yeah, but they sold a product to someone in the EU so they have to comply with EU law.

You tell them that, and then remind them of their obligations under the Irish Sale of Goods Act which for Irish consumers offers statutory protection in excess of the EU directive you wish to force them to comply with.

Their is no means to force vendors based outside of an EU jurisdiction to comply with EU distance based selling legislation.
If there was, EGC would be a lot more expensive.
Its one of the risks you run using grey market and non-EU suppliers.

tedpan

JTMan wrote:

Yeah, but they sold a product to someone in the EU so they have to comply with EU law.

I could be wrong although thought that was only if you purchased within the EU.

Dealing with eglobal is tough pre sale, so I definitely wouldn't like to be in your shoes. Can't Google allow the repair to happen in an authorised repair centre locally?

JTMan

Yeah, but they sold a product to someone in the EU so they have to comply with EU law.

tedpan

JTMan wrote:

eGlobal Central EU say no because I am "out of warranty" but as per EU law the warranty period for a phone has to be a minimum of 2 years.

JTMan wrote:

What are my best next steps if eGlobal Central EU will not stand up to their legal obligations?

They're based in Hong Kong.

JTMan

My Google Pixel has stopped working about a year after I purchased it.

I phoned Google who, after about 2 hours of working on the issue, said that I was entitled to a repair and to contact eGlobal Central and give them the Google ticket number and ask for a repair.

eGlobal Central EU say no because I am "out of warranty" but as per EU law the warranty period for a phone has to be a minimum of 2 years.

What are my best next steps if eGlobal Central EU will not stand up to their legal obligations?

Thanks.

spix

Bluefoam wrote: »

Anyone sent anything back for warranty repair? My phone won't charge anymore & I'm dreading dealing with EGC... They've already said that they'll only respond to me within 5-7 days... sure you would want to need your phone for anything important...

It would be safer to do the repair yourself. They could inspect it and say it was customer damage, then ask you to pay to receive it back in same condition or they keep it.

rebeve

Waiting on a phone ,tracked and sorted with DPD as far as Athlone but no update for 4 days .Rang DPD was told a search would take 3-5 days .Emailed Eglobal hav'nt received a reply yet .When should I contact PayPal and should I be worried .

LucasPort

Heraldoffreeent wrote: »

I've something being delivered by tomorrow by DPD, it originated in the UK, after I got the message you got, Athlone depot etc, I got a email from the DPD in Ireland saying they were taking charge of my package, gave me a different tracking no and sent me to here:

Usually from the UK and athlone delivery to you= 2/3 days.

Thanks for answering. I received the package today, everything okay and the phones were really well protected, I was a lil' bit worried to be honest.

Heraldoffreeent

LucasPort wrote: »

Hi guys, sorry if this was already talked here...

I'm from Brazil and I'm living in Ireland with my wife, we needed to buy new phones and my friend who lives here recommended me eglobalcentral, he bought a S10 for his wife there, received after a long time of waiting and it's working perfectly.

My concern is that I bought a MI9 for me and a A70 for my wife, i've read some people complaining about some Xiaomi phones sold by eglobal, should I be concerned?

We received a message from them after maybe 3 weeks after the payment with a "tracking number" from DPD and in their site the last info is that our phones "its on its way to our Athlone depot", how long it takes to arrive in Ireland after leave the UK?

Sorry if its something repeated and my English,

Cheers.

I've something being delivered by tomorrow by DPD, it originated in the UK, after I got the message you got, Athlone depot etc, I got a email from the DPD in Ireland saying they were taking charge of my package, gave me a different tracking no and sent me to here:
https://dpd.ie/tracking?consignmentNumber=823016361

Usually from the UK and athlone delivery to you= 2/3 days.

LucasPort

Hi guys, sorry if this was already talked here...

I'm from Brazil and I'm living in Ireland with my wife, we needed to buy new phones and my friend who lives here recommended me eglobalcentral, he bought a S10 for his wife there, received after a long time of waiting and it's working perfectly.

My concern is that I bought a MI9 for me and a A70 for my wife, i've read some people complaining about some Xiaomi phones sold by eglobal, should I be concerned?

We received a message from them after maybe 3 weeks after the payment with a "tracking number" from DPD and in their site the last info is that our phones "its on its way to our Athlone depot", how long it takes to arrive in Ireland after leave the UK?

Sorry if its something repeated and my English,

Cheers.

spix

Shelleyhowarth wrote: »

Final update:
Received my Bose QC 35 ii headphones yesterday. Box was completely sealed with a layer of bubblewrap around it and absolutely no damage. They're definitely the real deal, they sound great and connect to the Bose Connect app on my phone.

Overall my experience was good, I got the headphones for €245 when they retail for €380 in Harvey Norman's. Only inconvenience was my PayPal being hacked the day after I placed the order but I'm not sure if that's actually linked to me using my PayPal to purchase the headphones. Once the item got to the DPD warehouse delivery was super quick. I ordered the headphones after reading a lot of reviews about eGlobal so I sort of knew what was in store for me (generic customer service response emails, fake tracking on their website, item taking longer to deliver than what they state on their website) and knew I would have to be patient with the process. Getting the headphones for €135 cheaper was worth the (almost) 2 week wait in my opinion but it might not be worth the wait for others. The whole process went very smoothly for me but I know that is not always the case with others so I guess I'm one of the lucky ones.

Will update this if any problems arise with the headphones but I can't see that happening anytime soon.

But why are you comparing the price to harveynorman and not somewhere like amazon where they are 283 euro? Not so enticing then to buy something with no warranty. Not a chance I would buy something on eglobal vs amazon just to save 38 euro on an expensive item.

Ps - they are 299 at harveynorman https://www.harveynorman.ie/tvs-headphones/headphones/all-headphones/noise-cancelling-headphones/bose-quietcomfort-35-ii-wireless-headphones-black.html

Bluefoam

Anyone sent anything back for warranty repair? My phone won't charge anymore & I'm dreading dealing with EGC... They've already said that they'll only respond to me within 5-7 days... sure you would want to need your phone for anything important...

Yellowneck

My first order was back in 2014 and second one in 2016, before they pulled the crap with the fake eGlobal Central "tracking" bs.

First order placed on 7 Oct 2014
Shipped out on 15 Oct 2014
Received on 16 Oct 2014

Second order placed on 15 Apr 2016
Shipped out on 19 Apr 2014
Received on 22 Apr 2014

So all in all very pleasant experiences with eGlobal Central.

I recently placed my third order on July 11th. Emailed them on July 15th when it would ship. Got an email back in just a few hours that it was out of stock and if I would allow them a few more days to get it back in stock.

Strangely enough, I got a few hours later that the order would be dispatching soon. And behold, the next day on July 16th I got the email that it was shipped with a link to their fake tracking page.

Currently:
#DateParcel Status
9 2019-07-24 Processing delay, your parcel will be out for delivery shortly.
8 2019-07-23 Shipment further connected.
7 2019-07-22 Your parcel will arrive shortly at the courier depot.
6 2019-07-21 Shipment is on its way to the local depot.
5 2019-07-20 Your parcel has arrived at a sort facility.
4 2019-07-19 Shipment will arrive at courier depot for sorting shortly.
3 2019-07-18 Shipment is en-route to courier depot.
2 2019-07-17 In transit.
1 2019-07-16 The parcel has been picked by the courier; The parcel has left the courier's warehouse.

So not that great of a third shopping experience. However, they did reply on my email within a few hours when I asked on July 22nd what the actual status was. Their reply was: "With regard to your inquiry. Please be kindly informed, that the tracking information will be updated within 48-72 hours from today "
Not sure what they meant by that tho

UPDATE 24TH JULY:
Saw that the latest status update was changed to
9 2019-07-24 Your parcel has arrived at DPD, please follow this link for further information:

So now following my order through the DPD site and its already in the country, so shouldnt be long before it arrives.
Patience pays off, how hard it may be....

UPDATE 25TH JULY:
Received my order. Havent tested it out yet, but seems all good. Is the second body that I bought off them, so pretty confident that its okay.
Bubble wrapped excessively in a big black bag

Simi

leck wrote: »

Thinking of buying a phone from eglobal. No experience with them. Would it be better to pay with Visa Debit or PayPal?

PayPal or credit card. With Visa Debit there's no quick and easy way to get your money back.

Just an addition, I've use eglobal before for a couple of high value items, phones headphones etc. Everything came eventually (2-3 weeks), new and sealed.

They're shipping times are a lie, dispatch takes up to a week and then maybe another week in transit. It's pretty obvious the items are actually coming from China and being trafficked through Amsterdam or other European cities to avoid customs and taxes.

leck

Thinking of buying a phone from eglobal. No experience with them. Would it be better to pay with Visa Debit or PayPal?

Shelleyhowarth

Shelleyhowarth wrote: »

Update: Emailed them yesterday as my item was meant to have a 24 hour dispatch and I still had received no follow-up email since I bought it. Got an email at 3am this morning informing me that the item is out of stock and that it is arriving for them in about 2-3 days. Seems to be the same generic email that everyone gets when they email them. I know I'll more than likely get the headphones in the end but I feel like it'll be more of a waiting game than anything.

Final update:
Received my Bose QC 35 ii headphones yesterday. Box was completely sealed with a layer of bubblewrap around it and absolutely no damage. They're definitely the real deal, they sound great and connect to the Bose Connect app on my phone.

In summary:
Order placed - 02/07/2019
I emailed them asking for a follow up - 04/07/2019
Replied to my email saying the headphones are out of stock - 05/07/2019
Update email saying that they are packing my order and it will be dispatched shortly - 05/07/2019
Update email saying that my order has been dispatched from their warehouse along with a tracking number - 09/07/2019

**Tracking information on eGlobal**
The parcel has been picked by the courier; The parcel has left the courier's warehouse. - 09/07/2019
In transit. - 10/07/2019
Shipment is en-route to courier depot. - 11/07/2019
Your parcel has arrived at DPD, please follow this link for further information: [link to DPD tracking page] - 12/07/2019

**Tracking information on DPD**
We've received your order details, but have not yet received your parcel - 08/07/2019
We have your parcel, and it's on its way to our Athlone depot - 12/07/2019
Sorted by distribution centre - 14/07/2019
Out for delivery - 15/07/2019
Delivered - 15/07/2019

Overall my experience was good, I got the headphones for €245 when they retail for €380 in Harvey Norman's. Only inconvenience was my PayPal being hacked the day after I placed the order but I'm not sure if that's actually linked to me using my PayPal to purchase the headphones. Once the item got to the DPD warehouse delivery was super quick. I ordered the headphones after reading a lot of reviews about eGlobal so I sort of knew what was in store for me (generic customer service response emails, fake tracking on their website, item taking longer to deliver than what they state on their website) and knew I would have to be patient with the process. Getting the headphones for €135 cheaper was worth the (almost) 2 week wait in my opinion but it might not be worth the wait for others. The whole process went very smoothly for me but I know that is not always the case with others so I guess I'm one of the lucky ones.

Will update this if any problems arise with the headphones but I can't see that happening anytime soon.