Sleeper12 wrote: » Well let's be honest here. All data speeds on all providers are location dependent. Personally in my home Meteor /eir far outstrips all others. Vodafone, the biggest provider with the best coverage, doesn't actually work in my home. I've been with three for the last 10 years but no matter how I tried Vodafone won't work in my home GoMo is a genuine network provider. It has the exact same coverage as Eir. The only difference, & its well advertised by GoMo, is that they have a very limited customer care service. The 10 or 20 euros you save each month isn't on lesser coverage. Its on less costumer care. They tell you this before you sign up. If this doesn't suit you then don't sign up. I'm trying it. If I find customer service not good enough then I'll move to another company. I won't moan about the lack of service because I knew about it before I signed up
listermint wrote: » Like any network in the country I suppose..
ED E wrote: » Not really. Three have more than 150% the 4G sites that MMC(Eir) have. Eir have done a bit of a telefonica and let the network rot. Its great in a few spots but as a whole its really a bit 2014.
sideline warrior wrote: » So basically they appear to have sent me the wrong SIM and my old number has probably ported across to a SIM that I never received. Since then I have received a couple of emails asking me about my query but no further response from them despite me sending more emails and not being able to speak to anyone on webchat. It's now almost a week since my number should have ported and no replacement SIM to be seen. Then today the Go Mo 085 number on my phone changed number and I started getting texts from someone who thought they were sending texts to an 086 number, which were diverting to the newest Go Mo number on my phone. Another mail to Go Mo - no response and again unable to speak to webchat. So right now, my old number isn't working, the 085 Go Mo number I originally got from them seemed to change today and I don't have a clue where I stand. A complete & utter fXXX up. I'm just hoping that a replacement SIM will arrive soon and my old number will be able to be ported onto that. Anyone have any hope for me??
ED E wrote: » Does your barcode say delivered on the AnPost site? If not GoMo wont have started the provisioning process.
Quackster wrote: » Did you try ringing your own number? It's possible that the person who's number is now linked to the GoMo SIM you have has a GoMo SIM with your number linked to it. If so, it might be possible for you both to just exchange SIMs, thereby bypassing GoMo customer service.
Bluefoam wrote: » Yes, three have more 4g infrastructure, but most of it is legacy equipment from O2 which just doubles up on the existing three infrastructure and does offer much benefit except where the three signal was already under pressure due to congestion, probably only in areas of Dublin city centre... The rest doesn't offer much in terms of real world experience.
byrnefm wrote: » I checked - I looked up the "SX" barcode on anpost.ie and it does say it was delivered at 16:44...
sideline warrior wrote: » Yip did that first thing and the auto message is that "this service is unavailable". Got a call tonight from the person who's number has now ported to the GoMo number that my phone changed to earlier today. So it looks like I might have their SIM.:mad:
Sleeper12 wrote: » I'm with GoMo and I expect a regular mobile service from them. I do see a few people having difficulty but with 50k people porting in the last few weeks I would expect some difficulties. I'm sure if 50k ported to three or Vodafone you'd have problems. The unfortunate difference with GoMo is that it takes time to rectify the problem. You're 9.99 limits you to a very limited customer service. Almost 9pm now & I doubt I will have an answer to a problem till Monday afternoon. No shop to walk into tomorrow to hassle the staff. I don't believe porting is any worse with GoMo than Vodafone. The difference is when you have a problem it will take longer to rectify on GoMo. In fairness to GoMo they don't make any secret of this fact. Once ported & up and running the coverage is the exact same as Eir (Meteor). Once up and running it is terrific value. A third of the price of most 30 day plans & offering 80 gigs of data! Terrific value
Hunky Monster wrote: » Day nine. No sim.
[Deleted User] wrote: » Do they not advise 10 working days?
byrnefm wrote: » I've received a SIM and a replacement SIM so far in 10 working days. Neither work, though...
physioman wrote: » Careful now with that kind of talk in these parts. There's a pro gomo brigade here who are blind to the problems people are experiencing and telling us what do you expect for 9.99 and just to be patient. At the end of the day they have taken people's money and the arent providing a service they advertised.
Bluefoam wrote: » Have you checked whether your phone is network locked?
byrnefm wrote: » It is unlocked - I currently have a Tesco Mobile SIM and a "3" SIM in it.
lighthouse wrote: » Article in Indo about complaints to mobile operators.https://m.independent.ie/business/official-complaints-soar-against-irish-phone-and-broadband-operators-38652454.html
Bluefoam wrote: » So Vodafone aren't as good as people suggest... Looks like you pay up to 700% more for customer care that is only twice as good... The good thing is that Eir have commited to improve the CC. GoMo seems so straight forward, I hope I don't have to engage with their CC.
advertsfox wrote: » Tesco is the same as 3 so the phone might not be unlocked. What phone is it?
physioman wrote: » Better to be twice as good as bad. I'm with Vodafone payg and never had an issue. Yeah I pay 20 a month and tried to save by joining gomo but the process was so difficult. I moved from TM who were excellent value for money when they started out but became too problematic. Let's hope you don't have to engage gomo CC.
physioman wrote: » No surprise really particularly with billing. I try to stick to payg where I can.
JTMan wrote: Worth pointing out that GoMo does not use the Eir billing system. GoMo takes the payment from your card. Also, with a 30 EUR cap, this reduces bill shock risk.
pg17 wrote: » I'll paraphrase your post to ask my question again Can anybody tell us if the Eir outgoing mail SMTP server (smtp.eircom.net) will recognise our GoMo mobiles as being on the eir network ?
alexphoenix wrote: » If this question has not been answered already, I can tell you - YES - after I activated my GoMo SIM, my email web app was able (at last) to send outbound mail from my Eircom.net email address through Eircom's SMTP mail server. 'Phew!
ShooterSF wrote: » Does anyone know if I go into eir's store if the staff would be able to help. Still waiting to be ported since monday. Tried the contact form and messaged customer care on twitter and can't find a phone number to talk to someone in person...
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