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Virgin Media Broadband - Price Increase - Break Contract

Seapoint

Just got this email which makes me happy!!

CONTRACT CHANGE
Hello Redacted
The price of your broadband is going up in 2020
We're getting in touch to let you know that from 1st January 2020 the price of your broadband will increase by €3.50 a month.

To help you understand what this means FAQ's are available at virginmedia.ie/change.
Calls to Non Geographic numbers will become part of your home phone bundle
Following a regulatory change, calls to some Non Geographic numbers (those beginning with 1850, 1890, 0818 and 076) will become part of your inclusive home phone minutes. Currently calls to these numbers are not included in your home phone bundle. Out of bundle charges for calls to 1850 numbers will also change.

For more information on these changes and how to get in touch if you've got questions visit virginmedia.ie/nongeo. This change will take effect on 28th November 2019.
So what happens next?
We really hope that you’ll continue to enjoy your Virgin Media package, however, you can change or cancel your service because of the broadband price change by giving us 30 days notice. You can do this without penalty any time before your effective date of January 12th 2020. Simply call us on 1908 and a member of our team will be happy to help you.
The information in this communication is correct as of August 27th 2019 so if you have made any changes to your account since this date, this may no longer be relevant for you.

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chases0102

Is there a timescale as to when you needed to have started a contract with VM?

I renewed my Broadband and TV in August, and was hoping to see what I could do when the change of price was coming....but having got on to them, VM are saying that I won't be getting any price increase and therefore will not be in a position to cancel? Did that happen anyone else?

dashcamdanny

Atlas_IRL wrote: »

Whats the Virgin Media broadband speed?

depends on the area you are in, but when I had a device plugged in to the router , I was getting the claimed 360mb

Wifi was a different story though.

Atlas_IRL

Whats the Virgin Media broadband speed?

bonjurkes

So I was wondering how this cancellation deals thing work. Should I call loyalty team directly, or just call them and say that I want to cancel my broadband and wait for a better deal on phone? Or will they call back for a better offer?

I was in the middle of my contract with the price increase they are breaking the contract so I would prefer to get some nice deal to renew my contract else I will switch to ADSL (even thou I am not huge fan of it)

edit: got offer 6 months 29.50 then 6 months 59 for 250 speed

dashcamdanny

Told them I was moving and to keep me they had to do better than vodafone ..
Vodafone offer....
€25.00 a month for the first six months(€55.00 per month thereafter)
Unlimited Local & National Minutes
Please note there is no connection fee for this order.
Broadband Voice
Broadband 1GB
Unlimited Local & National Minutes

They must have thought I was joking and came with 44 for 6 and 64 for 6. For 360mb speed.

Told them I was going after 5 years.
reply . sorry . thats the best we can do.

Vodafone getting installed in 3 weeks from today.

Bye Virgin..

slave1

slave1 wrote: »

Phoned back and they would not budge on the 44 for 6 and 59 for 6, LOL

Hardtochoose wrote: »

Go ahead and cancel. You’ll more than likely get a call in 2 weeks offering a better deal. You have to actually put in your 30 days notice to get the very best deals sometimes

So I got an email this morning to carry out a survey as to why I cancelled my contract, thing is I have not cancelled, I phoned to see could they offer me a deal but just finished the call by saying leave it with me, looks like they've cancelled their end, this should be fun when I get cut off.

irishgeo

Patser wrote: »

TV, bband and phone only - but as said very little offered or negotiated.

Probably got so many trying it on now they stopped offering.

Patser

TV, bband and phone only - but as said very little offered or negotiated.

jclack

Patser wrote: »

Just on to Virgin there. They offered 6 months at €47 and rest at €94. I mentioned this thread and and the quoted offer above, and I could hear the resignation in the Reps voice, going 'yes we are aware of Boards' but that an algorithm controls what he can offer.

So I'm into cancellation mode now, to see what offers I can get across the platforms

What was involved in the offer as in TV, broadband, phone? Sky sports or movies as well??

Patser

My guy seemed more resigned to the fact this is all a bit of a dance. I asked for same deal, was told he couldn't do it, said I'll cancel, he said ok - all done very quickly with minimum chat, no talk of where I would go or competition. More just ok this is next step towards someone else being able to offer more.

duffman13

Patser wrote: »

Just on to Virgin there. They offered 6 months at €47 and rest at €94. I mentioned this thread and and the quoted offer above, and I could hear the resignation in the Reps voice, going 'yes we are aware of Boards' but that an algorithm controls what he can offer.

So I'm into cancellation mode now, to see what offers I can get across the platforms

Well at least your one admitted that people get different offers, the one we got was adamant everyone on her was full of spoof, despite the fact I have got some of the mentioned offers in the past

Running down the competition was again the theme of the day

Patser

donnyvegas wrote: »

Yes.

They initially offer 9 months at €47 and 3 months at €94. I said I wanted 12 months at €47. They asked manager. Manager agreed. Happy customer.

Fab regards.

Just on to Virgin there. They offered 6 months at €47 and rest at €94. I mentioned this thread and and the quoted offer above, and I could hear the resignation in the Reps voice, going 'yes we are aware of Boards' but that an algorithm controls what he can offer.

So I'm into cancellation mode now, to see what offers I can get across the platforms

irishgeo

AhhHere wrote: »

Wifi is split yes. I've a firestick, chromecast, google home, laptop, phone etc on wifi and never any issues with those speeds. Know I can get quicker when plugged in but there's never been a need. That's 11% of potential speed.

Would competing plans with "up to 100mb" mean my wifi speed only be 11mbps (11%)?

No but a Sim card is subject to a cap and it's going to slow down a lot at peak times. 6pm to 10pm

AhhHere

irishgeo wrote: »

Both wireless devices. Have you spilt your WiFi to 2.5 and 5 wifi networks. I was getting poor wifi speeds till I done that.

You tried connecting the laptop directly to the router via a cable and do a speed test.

Wifi is split yes. I've a firestick, chromecast, google home, laptop, phone etc on wifi and never any issues with those speeds. Know I can get quicker when plugged in but there's never been a need. That's 11% of potential speed.

Would competing plans with "up to 100mb" mean my wifi speed only be 11mbps (11%)?

whampiri

Rang yesterday. They offered 6 months reduced followed by 6 months at full. I told them that sky were offering netflicks free etc and that Vodafone were even doing better offers. He gave me the whole 100mb vs 240mb sell. I told him that I'm only looking to stream content and that 100mb was enough for me. He didn't budge, so I just cancelled and will be going for SIRO and an Android box if I can. TV tends to be junk anyway.

irishgeo

AhhHere wrote: »

Did a speed test on laptop and phone. On the 360mb plan with Virgin but I am only getting 40mbps now. Streaming everything and it's been fine at those speeds. Dont game online. Only need it for streaming so tempted to move now. Will a sim in a router give me the same service? In Dublin city centre

Both wireless devices. Have you spilt your WiFi to 2.5 and 5 wifi networks. I was getting poor wifi speeds till I done that.

You tried connecting the laptop directly to the router via a cable and do a speed test.

AhhHere

Roberto_gas wrote: »

Many people do not realise this

I only ever got 50-60mbs speeds with virgin over wi-fi anyway and it was always fine for streaming

Did a speed test on laptop and phone. On the 360mb plan with Virgin but I am only getting 40mbps now. Streaming everything and it's been fine at those speeds. Dont game online. Only need it for streaming so tempted to move now. Will a sim in a router give me the same service? In Dublin city centre

Hardtochoose

For anyone interested, virgin and sky usually offer a free LG 32inch tv for new customers along with good bundle deals at Black Friday (3 weeks away). Worth considering. You can cancel and sign up as a new customer in your partners etc name

BBMcQ

Happy4all wrote: »

Are the alternative provider's broadband as good and if so who would people recommend?

You really have to go and get someone installed to know how good FTTC is gonna be where you live.

You pretty much have:
SIRO (everyone offering up to 1gb)
Virgin
Everyone else who says “up to 100mb”

fritzelly

Hardtochoose wrote: »

Go ahead and cancel. You’ll more than likely get a call in 2 weeks offering a better deal. You have to actually put in your 30 days notice to get the very best deals sometimes

Is everyone who is getting the better deal getting the call around 2 weeks after cancelling?
Best deal I got on the phone was a tenner off for 6 months with the excuse there are no other offers in my area
Don't really want to leave VM for the likes of eir etc but I'm not paying 750 euro for BB/phone and I'm not even an heavy user of (avg. 80Gb a month)

Dr_Colossus

slave1 wrote: »

Phoned back and they would not budge on the 44 for 6 and 59 for 6, LOL

I was also paying the full €59.50 for about the past 9 months and out of contract so might have had better leeway in offering me a deal this time.
A friend who previously was on 9+3 could only get get 6+6 of them this time so cancelled but they didn't budge throughout and he had to cancel his cancellation with a couple of days to go before being cut off.

Hardtochoose

slave1 wrote: »

Phoned back and they would not budge on the 44 for 6 and 59 for 6, LOL

Go ahead and cancel. You’ll more than likely get a call in 2 weeks offering a better deal. You have to actually put in your 30 days notice to get the very best deals sometimes

slave1

slave1 wrote: »

That's the same package price I've been on for the current year, phoned them and asked for the same but they said no, best they could offer (without the phone) was 44 for 9, 59 for 3, totalling 573 but I said no and didn't formally hand in notice but I'll phone back again and see can they better their offer.
I've no SIRO so that's a big negative.

Phoned back and they would not budge on the 44 for 6 and 59 for 6, LOL

Happy4all

out of contract and not happy with price increase.

My concern...broadband is good.

Are the alternative provider's broadband as good and if so who would people recommend?

slave1

Dr_Colossus wrote: »

Tried cancelling my account via online chat, was nothing but bot replies so then tried WhatsApp who advised all cancellations had to go via 1908 number and they couldn't even give me an offer to incentive me to stay.

Paying 59.50 for 240m broadband + phone (don't use) which was to become 63.00 in Jan. After about a 5 min wait time on phone got a pleasant Irish chap who quickly offered 6 months at 29.50 with remaining 6 months at 59.50. Wasn't good enough to get me to stay so he gave 9 months at 29.50 with remaining 3 at 59.50 for a yearly total of €444.

Was going to move to Vodafone for a yearly total of €390 but they could only see a 12m connection available at my address so could have been frustrating plus the phone line in the house hasn't been active in years so might involve additional hassle.

Virgin it is so for another year, hopefully by then Siro will be available with better alternatives.

That's the same package price I've been on for the current year, phoned them and asked for the same but they said no, best they could offer (without the phone) was 44 for 9, 59 for 3, totalling 573 but I said no and didn't formally hand in notice but I'll phone back again and see can they better their offer.
I've no SIRO so that's a big negative.

donnyvegas

degzs wrote: »

Did you cancel by WhatsApp to get that offer ?

Yes.

They initially offer 9 months at €47 and 3 months at €94. I said I wanted 12 months at €47. They asked manager. Manager agreed. Happy customer.

Fab regards.

duffman13

degzs wrote: »

Did you cancel by WhatsApp to get that offer ?

Other half tried WhatsApp and told to call 1908, current plan is now 89 going up to 92.50, offer "half price" for 6 months at 59 euro and then 6 months at 92.50. Said she can only discount the broadband element, when she pointed out we could switch to a package on their network that work out 180 euro cheaper the agent replied well we can do that aswell, and tried to railroad her on to the new package instead of cancelling. 30 days notice served, switching to Sky, broadband isn't as good but the tv service is far far superior.

BBMcQ

Cancelled virgin and got the 6 month at 29 deal, 6 months at 60. Not good enough. Last year they gave me 9 months half price.

Signed up with Eir. I totally know what I’m getting myself in for but if the broadband is palatable then it should be ok. €40 per month with €50 activation charge and €100 credit on my account (One Big Switch deal). I am a Eir Sport subscriber so I’m getting €15 a month getting Eir Broadband (TV with Sky). If I went with Voda then I’d be paying extra for Eir Sport.

Dr_Colossus

degzs wrote: »

Did you cancel by WhatsApp to get that offer ?

Tried cancelling my account via online chat, was nothing but bot replies so then tried WhatsApp who advised all cancellations had to go via 1908 number and they couldn't even give me an offer to incentive me to stay.

Paying 59.50 for 240m broadband + phone (don't use) which was to become 63.00 in Jan. After about a 5 min wait time on phone got a pleasant Irish chap who quickly offered 6 months at 29.50 with remaining 6 months at 59.50. Wasn't good enough to get me to stay so he gave 9 months at 29.50 with remaining 3 at 59.50 for a yearly total of €444.

Was going to move to Vodafone for a yearly total of €390 but they could only see a 12m connection available at my address so could have been frustrating plus the phone line in the house hasn't been active in years so might involve additional hassle.

Virgin it is so for another year, hopefully by then Siro will be available with better alternatives.

Hardtochoose

Just cancelled there. Was paying €59 for last 12 months for 240mb broadband and tv. Best offer was 45 a month for 6 months then 85 for the other 6.
So an offer that’s more expensive than what I’m paying currently

Going to sign up under other half’s name with the Black Friday offer. Last year was a free 32inch Lg tv for 59 a month for 12 months broadband and tv.