fmul9798 wrote: » Does the system allow you to select a number to port over after buying the sim without porting ?
biggebruv wrote: » But why ask me to pick a time and day if they can’t stick to it. I asked a family member to hang around the house that day and time cause I was expecting the sim
Aquos76 wrote: » People losing their **** over this, this time last week no one even knew about GoMo, they’ve had a massive take up in this so far, currently around 15k have signed up, they had anticipated about 7-8k signing up in the first week, so needless to say, they are really busy, hence the delays in getting SIM cards dispatched. There was always going to be a few teething problems and with the Eir infrastructure behind them, I’ve no doubt they’ll overcome these issues reality quick. With the nature of the porting process, there has always been issues between certain providers, these problems aren’t exclusive to Eir/GoMo. Do people not remember the hassles when ID Mobil entered the market and also VM to a lesser extent. When you have a large volume of port requests around the same time, it’s inevitable there will be problems for some. Regarding signal problems, it’s widely known that the Eir network has problems outside many urban areas, this plan isn’t going to suit everyone, my advice would be speak to people who lives close to you or where you work and see what their experiences are if they are on the Eir network before you decide to join, mind you, for 9.99 it’s worth it just to order a sim and try the service for a few days before deciding if it’s for you or not.
Gadgetman496 wrote: » Where did you get those figures?
BowWow wrote: » FWIW I ordered sim on Tuesday, it arrived Thursday and I ported before lunch, everything working perfectly. But according to mygomo my order is still "in progress".
Sir Dosser wrote: » Put it into a phone and test it out as a hotspot. It probably would be quicker than 3mb but it depends on a lot of things.
jrmb wrote: » Voicemail is my only outstanding issue. When I dial 171, it says that my number isn't recognised. I know this is quite common after porting, but it sounds like I could be waiting for a while. I might have to divert my missed calls to another line.
Lamar Skinny Mill wrote: » Here's what the chat rep said: "Hi xxxx, that issue is known. I will escalate this and get it sorted. Resolution forecast is 24 hours. Apologies for the inconvenience." Haven't had credit issues since I was on prepay nearly 10 years ago. Odd to get this error on postpay. Wife is due to port on Tuesday, I encouraged her to switch. She'll murder me if she has issues.
Tipsy McSwagger wrote: » Your wife messed up twice so stop blaming Eir
Ush1 wrote: » Who's fault is it it's stuck? Otherwise just so everyone knows, you get two gos at porting and then you have to cancel after.
jrmb wrote: » By starting the process using the wrong information, you've thrown a needle into a haystack at a time when the support staff are already inundated.
Ush1 wrote: » Surely it should just reject and you can try to port again like it did initially?
jrmb wrote: » Unfortunately it's not that simple; one company can't just share your account information with another
cormie wrote: » Hey folks, been following this thread from the start, haven't read everything but glanced over and didn't see the following mentioned: When I get calls now, the number comes up as +35308X as opposed to +3538X for example, when it's a missed call and you go to return the call, it tells me I seem to have mis dialed the number How are other folks receiving calls?
Ush1 wrote: » What is the actual background process for the porting do you know?
jrmb wrote: » You tell the new operator (in your case GoMo) that you want to use their service and to transfer a number that you already have. GoMo double checks that it has permission to take that number by sending a verification code. Then GoMo has to make sure that your current operator releases your number in an orderly way. If it's a prepay number it's simple - the worst that can happen is that you lose your remaining credit. If it's billpay (as I think you told them by mistake) they have to be more careful. Someone could have to pay for an unfinished 24-month contract, or a company could forget to cancel a direct debit or standing order. I don't think Tesco even has billpay, so it's possible that your request has been sent to a department that doesn't exist. This will all take time to resolve.
Ush1 wrote: » I meant more in the background, is it an automatic system? How do the operators communicate and what checks are done? Is it done in a particular sequence? Tesco do have bill pay. When we tried initially with bill pay it rejected when it tried to port, when we set it to prepay that is when it got stuck. FWIW, Tesco said people often have problems porting from them as they prefix account numbers with letters.
Atlantic Dawn wrote: » If not porting a number what prefix will the number they give you have? 087/086/085/083 ?
punisher5112 wrote: » Because they're giving people the option, it doesn't mean you will have the card... Seriously you had someone wait in for a sim card. When you get the physical SIM is when you can port it's an automated service so the options went live as there are ones that did receive quickly. It's slowing a bit now as so many have joined and are still joining.
go4it wrote: » ...gomo is for parents who were concerned that kids could produce a 'surprise' invoice on their phones.
AndrewJRenko wrote: » Can you order the physical SIM without giving the details of the account to be ported, and then choose to port once you've got the SIM and tested the coverage?
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