lolo62 wrote: » Are you interested in helping me with useful information or antagonizing me because you've had a bad day? Genuine question, just trying to filter the trolls from the concerned posters...
lolo62 wrote: » Two guys at the Ticketmaster desk were laughing at me saying I had scanned the ticket in at 3.30 that day. I kept telling them I had been at home until 6.30 and only separated the tickets walking towards the scanners so we could hand in separately 10 minutes previously. One kept shouting me down "THAT TICKET WAS SCANNED IN TODAY AT 3.30" I kept asking them what else could have happened because it couldn't have been and they continued to laugh and shout me down. There was no trying to look at the details of how I had the tickets and what could have happened. I had to get that info from security who were very nice. When I called Ticketmaster the next day I didn't even get a chance to finish my sentence, shouted down, talked over and dismissed because my name wasn't on the credit card. It would only take 2 minutes of their time to listen to your situation and patiently/calmly explain what they think could have happened. I don't go to concerts often and had no idea how hard copy tickets could have been used when I had them in my possession. The atmosphere was that I was an idiot, and/or lying. This is an unacceptable way to deal with people in any professional role. In relation to how they allow this to happen, I think I posted a page or so back, embed hard copy barcodes with some kind of signature so that if an eticket is scanned and it comes up as a hard copy barcode, stop them and refuse entry. Seems like a simple concept no?
hawkelady wrote: » Jesus you’re a moan ! Seller didn’t realize that barcodes can be copied at the time , no more than you didn’t realize that they can be copied , right??? Cause if you did you wouldn’t have bought them off him , right ??? So the two of you learned something. In the greater scheme of things a life lesson cost you €70 ! Big deal. Stop trying to poach the money back off the seller as you are sounding fairly pathetic. You and your mate both got to see the gig , yeah. Move on
lolo62 wrote: So I buy two tickets and one is fraud I can't blame someone? Out €70 and I only have myself to blame? What about the responsibility of the seller to not expose the tickets so they can be copied before selling them?
lolo62 wrote: » So I buy two tickets and one is fraud I can't blame someone? Out €70 and I only have myself to blame? What about the responsibility of the seller to not expose the tickets so they can be copied before selling them? And who am I threatening? Posters are talking about section 8 Garda requests to get info of dodgy sellers. I have the info of mine I was just pointing that out.
johnnykilo wrote: » Just another suggestion as to what might have happened. I had bought two tickets to a gig in Vicar Street a couple of years ago, tickets came in the post, and were pretty much stuck in the drawer until the night of the gig. Met my friend outside the gig, I walked in first, bouncer scanned the ticket: "beep" and I walked in. Turned around and my friends ticket begin scanned: "that other beep sound" :eek: Bouncer says ticket has already been used he's not getting in. I say to the bouncer that's not possible and to try again and he basically tells me to go away immediately or he's throwing me out too. ****ing arsehole! So my friend stands outside and I go get a pint. I'm talking to him on the phone and tell him there's no way the ticket has already been used and to try again. So I get my pint and go and stand in the foyer again where I can see the back of the bouncer. My friend walks up again after 5-10 minutes the bouncer scans it again without noticing it's my friend who's handed it him and it beeps properly this time. My friend stands there and gives him a look as if to say "what were you saying earlier" and the bouncer tells him if he's being smart he won't let him in. ****ing Arsehole! Anyway my friend got in second time around. I've probably been to ~150 gigs over the years and this is the only time anything like this has ever happened. To be honest I don't know how something like that can happen when it's just a barcode and I probably wouldn't have believed it either except it happened to me! Just wondering OP did you just try the once to scan the ticket? I didn't realise those ticket readers had to ability to say what time the ticket was scanned at, just that it was already scanned Seems like overkill to have a big database of all the barcodes accessible on every ticket scanner. Like for Slane or something that would be 80000 tickets and scan times on the Database. Wonder did they just make up the 3.30 time to make you more likely to leave them alone???
AvonEnniskerry wrote: » Your attitude reeks of blaming everyone else and no personal responsibility. Your man owes you nothing. He sold tickets in good faith. And you purchased them willingly. I'd stop replying too. And threatening that you've their name and address isn't helping your cause.
Bikerman2019 wrote: » In what way did they disrespect you as a human being? What does their system allow to happen? For the record, I dont particularly like them either.
lolo62 wrote: In case anyone is interested, I have the name and address of the guy I bought tickets off. He has turned it all around on me saying well you were at the gig so how can I trust you. Thing is he knows right well I was stuck in a crap situation where the one ticket that worked had been scanned and so had to be used, then to get both of us in I had to buy another. In trying to sort it out with him he has been slippery at every turn with absolutely no interest in taking any responsibility. He didn't even try to complain to Ticketmaster for me like he said he would. Just sent a "tweet" He's actually been so shady since all this transpired that I'm back to thinking he might have planned the whole thing.
lolo62 wrote: » For all the posters pointing out I had no contract with Ticketmaster, I'm not really why this is such an important point to you, although I appreciate your collective conscientious effort in making it. It is not relevant or helpful to me in any way because my complaint is about the way they speak to/respond to people. They don't have to do anything for me but they could treat me with the dignity and respect a fellow human being deserves. Especially if their system allows for this to happen. There are definitely ways they could ensure this doesn't happen so easily and to respond to these situations in the manner they do is just bad bad business.
Bikerman2019 wrote: » In what way did they disrespect you as a human being? What does their system allow to happen?
Stop moaning ffs wrote: » The entire point went over your head at great height. You’re taking a risk buying tickets off adverts even as the OP said, the poster has good feedback and tried to engage with him after. Something happened there, probably someone using a pic of the tickets to get a print off of repro from TM outlet. You won’t see pics of tickets on toutless so that can’t happen and nobody there is going to shaft you. To add, adverts changed their policy to match Toutless only recently funny enough. You’re welcome.
Bikerman2019 wrote: » Toutless.com terms and conditions. https://www.toutless.com/viewtopic.php?f=1&t=6 Adverts.ie terms and conditions. (tickets is no 8) https://help.adverts.ie/hc/en-us/articles/360001284769-House-rules-for-Sellers Thanks
weldoninhio wrote: » No, but their terms and conditions are very, very easy to find. In this case you had bought nothing from them, they had no contract with you, and I’d be fairly sure that with GDPR they couldn’t give you any info even if they wanted to, as you did not purchase tickets from them.
lolo62 wrote: » Do you work for Ticketmaster?
Stop moaning ffs wrote: » There’s a world of difference. I’ve bought tickets off adverts three times and been burned twice. It’s what happens there and adverts constantly get complaints about it but have a hands off ‘you were warned tickets sold here may not be legit’ at your own risk policy The whole premise of toutless was to avoid that. And pay face value not a cent above. Bought countless tickets off their forums and never once had an issue. Genuinely sound people who also have been burned and don’t want to do it to others. Gway tfvck with your ‘rubbish’ too by the way.
Bikerman2019 wrote: » Rubbish. In what way do you think toutless is safer? The same ticket, in the same circumstances? Absolutely no difference.
Stop moaning ffs wrote: » It’s a but late now but never ever buy tickets off adverts or done deal no matter what. You’ll have a flawless safe and trustable time on toutless.ie every time.
Bikerman2019 wrote: Selling on etickets is no different to any other ticket. I have heard the story about exposed barcodes on screen being reproduced, but cannot see how it happens.
AvonEnniskerry wrote: » I'm sorry but this is the risk of buying from a buy and sell site. You chose to purchase tickets from a seller that you saw had uploaded actual pictures of the tickets. I get that you're pissed. But blaming Ticketmaster isn't fair. And nor is blaming the seller when it was your choice to purchase those particular tickets. It's unfortunate that it happened but I'd chalk it down to a learning experience and move on. I do agree that technically someone shouldn't have been allowed in with a print out but the bar code was valid. I get that the seller shouldn't have publicly posted pictures of the tickets up online but you were happy to purchase them. As you said the same thing would have happened to him had he decided to go. What I don't get is how people sell on or buy etickets ... This is an related matter. As I know yours were hard copy.
weldoninhio wrote: » From Ticketmasters website. “Ticketmaster does not recommend the on-selling or purchasing of tickets through unauthorised third party sellers. If you purchase tickets from another source, such as Viagogo, eBay, Gumtree, or any other unauthorised reseller, you risk that these tickets are invalid. Unfortunately, Ticketmaster cannot confirm the validity of any ticket to any individual except the original Ticketmaster purchaser. Purchasing tickets from an unauthorised ticket seller means that we cannot refund you if an Event is cancelled, and we cannot inform you of important changes or event information.”
lolo62 wrote: » Thank you for that very useful input. Doesn't sound very official to me but you're the expert! Regardless of what they "stress" though, it's no excuse for treating people the way the do when there are problems.
