Fingers Mcginty wrote: » Trying to port number over....extremely bad service so far. Clueless people on the webchat team giving conflicting information. When you sign up on onebigswitch they are quick enough to ring you back to get your bank details though. So far not very impressed.
darg wrote: » Just a word of warning regarding how atrocious eir customer care is; ported over to this deal midday tuesday, old sim deactivated and new sim working however my original number didnt transfer to the new sim. Over 3 hours to customer care (most of it on hold waiting to get through) and over 48 hours later my number still hasnt transferred. Abysmal service imo
Fingers Mcginty wrote: » havin problems trying to port ny number across...they say hey're sending me the verification code by text but i never receive it. I'm currently with Lycamobile
jeffk wrote: » Can you get Eir wifi with this? I know 30Gb, but for speed and battey sake, be nice to have Wifi hotspots where possible
macmansion wrote: » Some good information in this thread for anybody thinking of switching to Eir. My experience is that the coverage is noticeably better that the Three network, although not as good as Vodafone. But if anything goes wrong and you need to deal with customer service then watch out! I've already taken a case to ComReg this year and am about to start a second one to get small problems resolved. It's truly difficult to convey how inept this company is. BUT I have still rejoined Eir because this deal is so good
ted1 wrote: » Do they give notice to virgin or it porting they do it.
Nonoperational wrote: » Find the speeds massively inferior to Vodafone, but still much better then Three and useable for the most part. Vodafone really do have the best network though. Even things like seamless switching between 3g/4g etc. It's just the best. But I'm going to give this a go considering the price.
blindsider wrote: » I'm currently on an eir sim only contract. Rang the number and the lady said she couldn't help - offered to put me through to Eir Loyalty - 30 mins of Hold music and I eventually hung up....:-(
_Kaiser_ wrote: » macmansion wrote: » Some good information in this thread for anybody thinking of switching to Eir. My experience is that the coverage is noticeably better that the Three network, although not as good as Vodafone. But if anything goes wrong and you need to deal with customer service then watch out! I've already taken a case to ComReg this year and am about to start a second one to get small problems resolved. It's truly difficult to convey how inept this company is. BUT I have still rejoined Eir because this deal is so good Indeed, my experience with them over the years (as eircom/emobile/meteor/eir) is that the product itself is actually pretty good and competitively priced and specced for what you get. But their billing/support/back office operations are abysmal! I too have had multiple comreg cases to resolve simple problems. So, if it all works you'll have no problem and be happy. If anything goes wrong though.....
reni10 wrote: » Can you just sign up for this offer online? Much less chance of any mistakes happening etc. if you can just do it all yourself!
RebelScorned wrote: » I've read every post on this thread so I know my frustration is shared - but I am just wondering if anybody actually has the trick for getting through to customer service because i am at the end of my tether trying to get through to them. I'm an Eir customer since 2012 (Meteor back then) and I want to change my plan to SIM only - I'm out of contract since last December. No real issues with service or coverage where I am - I just don't want to be paying through the nose every month when I am out of contract and not interested in changing my phone any time soon. Why should/would I pay 60 quid a month where I can get a better package on sim only plan for 15 quid? I went into a store months back to see how to go about changing, I was told to call online. I was obviously very naive in thinking that someone in a store could assist and I would rather speak with a human. Unfortunately the chap in store gave me a number for new sales and not the loyalty team - 30 minutes of my life wasted. Tried to locate the loyalty number - contacted webchat - wasted 20 minutes providing them with all the information bar what I had for my breakfast that morning - only to be given a number for the loyalty team. Tried ringing that number umpteen times - at least 5 times over the last month. 1800303452 is the number I was given. After 30 minutes on hold with that god awful music, I give up. This morning I was determined - rang 1800 303453 - and call was picked up after about 34 minutes. Girl on phone asked for my account number (which I don't have because for whatever reason, I cannot and have not been able to access my bills on myEir) so I gave her my mobile number. After a pregnant pause, she then said she could not deal with my query as she was in the landline and broadband department and not mobile department and that she would put me in a queue for the relevant department but that it was busy and I could be waiting (having already been on the phone for guts of 40 minutes). She wouldn't give me a number for the loyalty team for existing mobile customers. I mean I genuinely could have thrown my phone out the window at this point - being sent from pillar to post and after wasting literally hours trying to get this sorted and never getting any closer to resolution. Even though I don't have an issue with Eir coverage or services, I want to cut my phone bill massively now that I am out of contract. Has anybody on here by any chance got the correct contact number for the loyalty team for existing mobile (as opposed to landline/bb) customers?
corks finest wrote: » VF is waiting bud,,,,,,no comparison to the eir ****e customer care,wake up ppl EIR DO NOT CARE !
KildareP wrote: » Vodafone are as bad, if not worse. They're moving to a callback only model for support, can't ring up and be put straight through to most departments any more. Plenty of reports online of only being able to schedule callbacks days away. At least they can say they don't leave people stuck on hold, eh!! Their social media team seem to have gone MIA for the last month - a handful of responses here on boards, no responses in well over a week on their own website forum and most posts on their facebook unresponded to bar a generic post about receiving a high volume of queries and they're working through them in the order received. Live chat is permanently busy. Out of the frying pan etc. etc.
KildareP wrote: » Vodafone are as bad, if not worse. They're moving to a callback only model for support, can't ring up and be put straight through to most departments any more. Plenty of reports online of only being able to schedule callbacks days away. At least they can say they don't leave people stuck on hold, eh!!Their social media team seem to have gone MIA for the last month - a handful of responses here on boards, no responses in well over a week on their own website forum and most posts on their facebook unresponded to bar a generic post about receiving a high volume of queries and they're working through them in the order received.Live chat is permanently busy. Out of the frying pan etc. etc.
