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HKC Quantum 70 alarm battery

Frasier

Hi guys

Any idea on changing battery on a HKC Quantum 70 alarm. Is it a case of unscrewing the panel?

Thanks

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alta stare

altor wrote: »

A quick look at the log plus devices menu would tell you what is happening if you have engineer access to the alarm.

Why did he replace batteries in the sensors for a sabb comms fault or is this a new issue?
Distance from panel to bell would not be an issue if its only 8 meters.

What sticks out to me is surely the sabb should of been hardwired especially given its only 8 meters from the panel.

altor

alta stare wrote: »

What sticks out to me is surely the sabb should of been hardwired especially given its only 8 meters from the panel.

If possible it should of been.

alta stare

altor wrote: »

If possible it should of been.

Maybe they took the easy route. A handy number installing that system so.

altor

alta stare wrote: »

Maybe they took the easy route. A handy number installing that system so.

We will never know

HQ2011

altor wrote: »

We will never know

They did hand wire the bell to the panel, but i think either he just made a balls of it.

altor

HQ2011 wrote: »

They did hand wire the bell to the panel, but i think either he just made a balls of it.

You should not be getting a fault on the bell if it is wired.
If you are getting the fault then he has used a wire free one.
I'm thinking he may of turned on the LEDs and only fitted one battery pack for the time scale you are saying. If so then the batteries may need replacing. If you fit the second battery pack it will keep the bell and LEDs alternating for up to 3 years.

limericklad87

Hi guys

Does anyone know how to disable the 30 second tone when turning on the alarm

Cheers

KoolKid

Do you want to set it instantly and stay in or just not have the sound but still have an exit time?
What system is it? & do you have engineer access?

altor

limericklad87 wrote: »

Hi guys

Does anyone know how to disable the 30 second tone when turning on the alarm

Cheers

0#5 is a full set with no exit time.
0#7 and 0#8 are part sets for when in the home.

Muttonh

Hi Koolkid, I've just been reading through this thread and think I'm having the same issue. Replaced the battery in a HKC alarm and it's still saying battery fault. I think I need to reset the battery timer. Could you possibly PM me the manual? Thanks

Evolution1

Muttonh wrote: »

Hi Koolkid, I've just been reading through this thread and think I'm having the same issue. Replaced the battery in a HKC alarm and it's still saying battery fault. I think I need to reset the battery timer. Could you possibly PM me the manual? Thanks

Who installed the system ?

altor

Muttonh wrote: »

Hi Koolkid, I've just been reading through this thread and think I'm having the same issue. Replaced the battery in a HKC alarm and it's still saying battery fault. I think I need to reset the battery timer. Could you possibly PM me the manual? Thanks

We are not allowed share manuals due to copyright protection.

You will need the engineer code to do this yourself.

Enter engineer code, authorized by, user code.
Service menu, press yes, engineer tools menu, press yes, battery menu, press yes.
Scroll to replace battery, press yes.
This resets the time.

Press quit till you see exit engineering, then press yes.

Muttonh

That's great guys, Thanks I'll give that a shot

altor

Muttonh wrote: »

That's great guys, Thanks I'll give that a shot

No Problem, any other questions let us know.

mikelata

Hi all,

I also need to change the battery. Does anybody have the manual?

Also, I have an annoying message telling me to "Service due, call engineer". How do I disable it?

Thanks

altor

mikelata wrote: »

Hi all,

I also need to change the battery. Does anybody have the manual?

Also, I have an annoying message telling me to "Service due, call engineer". How do I disable it?

Thanks

We are not allowed share manuals.

You would need the engineer code depending on software version on system to reset the timer menu for the battery.
You would also need to go in and out of engineer mode to remove the service due.

You could try a default which would default the codes once not engineer locked.
Power down system, mains and battery, remove factory link.
Power up on battery, scroll to default codes and press yes.
This would keep all programming but just default codes.
If engineer locked you would need an engineer to default and set back up system for you.

mikelata

altor wrote: »

We are not allowed share manuals.

You would need the engineer code depending on software version on system to reset the timer menu for the battery.
You would also need to go in and out of engineer mode to remove the service due.

You could try a default which would default the codes once not engineer locked.
Power down system, mains and battery, remove factory link.
Power up on battery, scroll to default codes and press yes.
This would keep all programming but just default codes.
If engineer locked you would need an engineer to default and set back up system for you.

to get the engineer code, I guess I have to call the alarm supplier?
I guess they won't be too happy to share it with me? As that code give them the power to enforce services into their clients?

thanks

altor

mikelata wrote: »

to get the engineer code, I guess I have to call the alarm supplier?
I guess they won't be too happy to share it with me? As that code give them the power to enforce services into their clients?

thanks

I wouldn't say it did as that system can be defaulted and set back up.
You could request they change the code if they do a call out, also get them to do a software update on the system.

KoolKid

mikelata wrote: »

to get the engineer code, I guess I have to call the alarm supplier?
I guess they won't be too happy to share it with me? As that code give them the power to enforce services into their clients?

thanks

Most installers can easily reset these systems so the engineer code is not really helping that supplier enforce anything on you.
Many companies are also more than happy to share codes across companies,

mikelata

Just to summarise,

I don't need the engineering code to change the battery pack of the front panel. I just need to:
- Turn off the mains to the control panel.
- Open the control panel
- Replace battery.

To reset the timer and get rid of the annoying message, I need the engineering code

Is this correct?

Thanks

KoolKid

That's correct.

mikelata

KoolKid wrote: »

That's correct.

Thanks, and the battery is 12v 7 amp ?

KoolKid

For the quantum?
No, it's this one

https://images.app.goo.gl/YUXPH2VUE5m5ntps5

mikelata

KoolKid wrote: »

For the quantum?
No, it's this one

https://images.app.goo.gl/YUXPH2VUE5m5ntps5

Any suggestion on where to buy the battery pack? I cannot figure out how to buy it online from mercury.

Cheers

KoolKid

Most of the suppliers listed in the sticky would have these. Where are you located?

mikelata

KoolKid wrote: »

Most of the suppliers listed in the sticky would have these. Where are you located?

Dublin.

Thanks

KoolKid

Plenty of suppliers around would have these for you.

candyman

Any idea where I can find a new door unit like the one attached?
The skinner smaller part has broken off my door so that's the part i need replaced.

Do I need to get the alarm lad to come fit it or does anyone know what to do here?

Appreciate advice.

KoolKid

Thats an RF Unit. Thats going to be an expensive magnet if that's all you need.
Most suppliers would stock them.
If you are replacing the whole unit you will need an engineer code to enroll the new device.

candyman

Thanks KoolKid.
Any idea where I can find these online?

Want to get a price check on it.

The HKC site has no prices.

https://www.hkcsecurity.com/uk/product/rf-contact/

KoolKid wrote: »

Thats an RF Unit. Thats going to be an expensive magnet if that's all you need.
Most suppliers would stock them.
If you are replacing the whole unit you will need an engineer code to enroll the new device.