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Nightline/Parcel Motel Thread Part 2 (post all related questions here)

Ladyinthedark

How does parcel motel work please,if I wanted to order something from England and they won't deliver to Ireland ,how do I get that item here .also what do I need to sign up.

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Comments

whiterebel

Emmersonn wrote: »

Another Parcel Motel employee :rolleyes:

Mod: Not acceptable on Boards. Don't do it again.

gman2k

Baron Kurtz wrote: »

Not sure why you got a rolleye response from someone there

I've had the same experience as you for the most part (and I'm not an employee!)

Rarely had an issue with them. Might be a location based problem currently.

Cheers.
If Mr. Rollyeyes bothered to check back in this thread he could see I have been highly critical of PM when service has been very poor.
As of the last few months it has been very good for me, and I've no problem saying so. If the only feedback on forums was negative then nobody would use any service.
My latest experience with an Ebay sale is the following:
I bought and paid for an item at 16:55 on Thursday from a UK seller. I received notification from the seller that it was delivered today (Sat 19th).
I have received email from PM this afternoon that it has now been checked into Dublin depot, and I expect (as per usual) that it will be available for collection from my motel in the SE of the country on Monday morning.

As always, your experience may differ, but for me that is my honest experience, so instead of complaining, I'm letting others know of how well it went. I have my doubts about post Brexit etc, but we'll have to wait and see.
#NotAnEmployee

STB.

stefanovich wrote: »

They are all too busy smoking all your darknet weed.

Why do you think I am so outraged, maaan !!!

Baron Kurtz

gman2k wrote: »

My experience has been all good for a long time now. Deliveries are either next day or Monday if over a weekend.

Not sure why you got a rolleye response from someone there

I've had the same experience as you for the most part (and I'm not an employee!)

Rarely had an issue with them. Might be a location based problem currently.

stefanovich

They are all too busy smoking all your darknet weed.

STB.

Yeah well. They are victim of their own success. Their MD left in October. They have transferred the customer support to Nightline. From what I can tell there are little employees on that side. They do not have a customer service manager. They do not answer emails, nor phone calls. If they do answer its a fob off.

Items just vanish when they get into the system of late. I have been given the run around for 2 weeks for an item of negligible worth. For me as a long term advocate, I wont be using them again, especially for expensive more tech, regardless of my balance. No trust until they sort the obvious problems out and become customer focused.

Emmersonn

gman2k wrote: »

My experience has been all good for a long time now. Deliveries are either next day or Monday if over a weekend.

Another Parcel Motel employee :rolleyes:

gman2k

My experience has been all good for a long time now. Deliveries are either next day or Monday if over a weekend.

Grayditch

I got sick of late parcels and decided I'd use An Post registered/tracked dealio.

Made me go running back to Parcel Motel. Even though they're far from perfect and increasingly expensive sometimes it's better the devil you know.

.......

5star02707 wrote: »

so far so good, been using them at least once a month and nothing they mishandled

I think the key is - when nothing goes wrong they are great.

But they seem to have little or no customer service, so if something goes wrong - theyre really awful.

In saying that, I am using them since the beginning and their customer service has been appalling since the start. I recall a 3 month fight when I refused to collect a damaged item from their depot, my point being that they had either accepted it damaged or damaged it themselves - either way, it was their responsibility. They eventually paid out (it was a miserable 40 euro, although it should have been 40 pounds sterling) but the hassle was incredible.

5star02707

so far so good, been using them at least once a month and nothing they mishandled

dudara

Moved to the Couriers forum

dudara

marshyc

mrskinner wrote: »

My parcel was delivered to Parcel-Motel depot by courier.
Tracking shows it was delivered to the depot in Co. Antrim January 12.

It is lost!

They are trying to locate but so far nothing.

Parcel Motel used to be more reliable.

Give them a call they may be able to help you the parcel might not have your pm number on

mrskinner

My parcel was delivered to Parcel-Motel depot by courier.
Tracking shows it was delivered to the depot in Co. Antrim January 12.

It is lost!

They are trying to locate but so far nothing.

Parcel Motel used to be more reliable.

ht9zni1gs28crp

Has anyone actually just called in on spec with any success?

Stevenson

They lost a parcel of mine before Christmas and are refusing to take responsibility even though I have proof that it had been delivered to them. No supervisor is ever available to talk. I'm going to use An Post AddressPal service from now on.

Called on a load of occasions and still no luck. By the way their support number is a premium cost number so it costs a fortune to phone especially from a mobile.

MissShihTzu

OmegaGene wrote: »

Bit off topic for the op’s missing parcel

And? It may well be. But still a question all the same...

marshyc

Parcel Motel Phone Number if anyone needs it 076 888 6677

marshyc

i have had the email and picture saying my parcel is checked in but thats the last time anyone has seen it lol

marshyc

sammyjo90 wrote: »

Can i ask how long it took to get a reply about a missing parcel query? I set one up last week but havent had any aknowledgement yet.

I didn't get a reply to the web query I had to phone up

MissShihTzu

It begs the question: What happens with Parcel Motel/Parcel Wizard if Brexit kicks in?

soc

Parcel motel once delivered my item to a locker that belonged to someone else! Only reason I found out was because the person who received the item in their locker was honest enough and saw my mobile number on the package, and rang me to tell me! It was my Parcel Motel number on the package so someone/something screwed up that redirected the package to the wrong person's locker...

I use Parcel Wizard now, and have packages directly delivered to my door so that there's no chance of it accidentally going to someone else's place.

MissShihTzu

I have to say, I've had nothing but good experiences with Parcel Motel. A couple of parcels did go missing before Christmas. It took PM two weeks to trace them and get them down to me,

In both instances, the parcel was inadequately addressed, despite me giving the correct details and PM managed to trace them back to me and get them sent.

Are you sure that is not what happened here?

sammyjo90

iHungry wrote: »

Don't bother with email or the parcel diary. Phone them up, it's the only way I could get in contact with them.

Perfect thanks. I'll give em a ring so.

SweetCaliber

marshyc wrote: »

Thanks I haven't heard of parcel wizard but will be using them from now on !

Switched the them a year ago, run by DPD, fantastic customer service and never had an issue with them. Handy to get delivered straight to your door as well.

iHungry

Don't bother with email or the parcel diary. Phone them up, it's the only way I could get in contact with them.

sammyjo90

Can i ask how long it took to get a reply about a missing parcel query? I set one up last week but havent had any aknowledgement yet.

GerardKeating

marshyc wrote: »

Thanks I haven't heard of parcel wizard but will be using them from now on !

Their "pickup points" are mainly local shops, so not open 24/7 if that makes a difference to you.

But they also have the option of delivering straight to your house.

marshyc

OmegaGene wrote: »

Parcel wizard are much better, I’ve never had an issue with them
Parcel motel customer service isn’t the best

Thanks I haven't heard of parcel wizard but will be using them from now on !

marshyc

Fabio wrote: »

Same. Been waiting on something since late December.

Oh no, they told me I have to wait why they search for it then customer service said it could have been sent anywhere and I can't claim untill they search for it