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Shannon Airport Thread [Mod Warning in First Post]

Clareman

This thread is to discuss all things Shannon Airport related.

Warning, any back biting, regional nonsense, trolling, baiting or back seat modding will lead to bans.

It's also important to remember than that this thread is in a regional forum, not the Aviation forum, if you want to get into details on Aviation, go to that forum. Finally, this is the Clare forum, there will be a bias towards Clare in here, so expect folk to want to defend their county .

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RocketRaccoon

Poxyshamrock wrote: »

Did passengers enter the terminal to use pre clearance facilities?

They got off the plane and down through security screening. Didn't use CBP though.

Poxyshamrock

RocketRaccoon wrote: »

Ground handling, security, wheelchairs, cargo. I would guess 40+ staff involved.

Did passengers enter the terminal to use pre clearance facilities?

nim1bdeh38l2cw

18 rooms in the Absolute, bus transfers from Limerick to Shannon x 2

RocketRaccoon

Poxyshamrock wrote: »

Why? What did it require?

Ground handling, security, wheelchairs, cargo. I would guess 40+ staff involved.

Poxyshamrock

RocketRaccoon wrote: »

I can't imagine some companies will be able to keep on the same amount of staff they currently have. It was a fairly huge operation in comparison to every other flight in the airport.

Why? What did it require?

RocketRaccoon

Shn99 wrote: »

Will there be lay-offs?

I can't imagine some companies will be able to keep on the same amount of staff they currently have. It was a fairly huge operation in comparison to every other flight in the airport.

Shn99

RocketRaccoon wrote: »

Bad news for a lot of staff.

Will there be lay-offs?

RocketRaccoon

Bad news for a lot of staff.

hobie14

marno21 wrote: »

https://twitter.com/KuwaitAirways/status/1083380949075808256

KWI-JFK direct on the B77W from tomorrow.

Oh blimey .....

RocketRaccoon

They were just awaiting the TSA clearance to be allowed fly direct, they obviously received that today at some stage so the stopover is no long necessary.

marno21

hobie14 wrote: »

Are you serious? .......

https://twitter.com/KuwaitAirways/status/1083380949075808256

KWI-JFK direct on the B77W from tomorrow.

Shn99

hobie14 wrote: »

Are you serious? .......

They got approval to fly direct to JFK

hobie14

RocketRaccoon wrote: »

Kuwaiti Airlines last flight transitting through Shannon is currently on the ground. The service is finished as of today.

Are you serious? .......

RocketRaccoon

Kuwaiti Airlines last flight transitting through Shannon is currently on the ground. The service is finished as of today.

mdmix

Cookiemunster wrote: »

I have to disagree with you mdmix. My parents in their late 60s check the Ryanair and Aer Lingus sites for flights from Shannon before deciding if they need to go elsewhere. If they in their in their late 60s, not being that text savvy, can tell that you don't need to default to DUB, then theres no excuse for anyone not being able to do the same.

im glad your parents are able to use these sites with ease. most people on this forum probably can do this as well, but for someone who hasn't used these sites before it may cause quite a lot of difficulty. if you ever have the opportunity to watch someone using a site that is new to them i would recommend it as its quite an eye opening experience to see the issues we take for granted affect how people use websites.

saying that tho, just because your parents can do something doesn't mean the rest of their generation, or any other generation can. young people 25 and under are particularly bad when it comes to technology, and some studies suggest over use of social media is leading to a fall in technical literacy.

anyway, not to stray off topic, my point was airline websites, bricks and mortar travel agents and air fare comparison websites are all biased toward Dublin, simply because it has the largest capacity and is seeing the most growth. Shannon management have recognized this and launched flyshannon.ie, which looks good but is in fact quite poor due to load time (takes 14 seconds to load on average internet speed and is in bottom 10% of all travel/tourism sites). while many of the people on this forum may not have had any issues with anything i have pointed out, i can gaurentee you these issues are contributing to passangers traveling from the region to other airports, along with the other issues raised on this thread.

https://drive.google.com/open?id=15VaZyTa3hObGuI3y94nfxGalOZB0ij2c

i may have waffled a bit, but to go back to my original point, i think there is a large enough base in the region for the airport to grow to around double its existing passanger numbers in the short to mid term if they can do some market research and improve the online experience (as well as the physical airport experience).

Poxyshamrock

Pastor Brent wrote: »

It's a pity that service to Charles de Gaulle with airFrance that came about 10 years ago only lasted a short time.

Wasn’t that during that disastrous period when Aer Lingus pulled the Heathrow flights?

Pastor Brent

It's a pity that service to Charles de Gaulle with airFrance that came about 10 years ago only lasted a short time.

turbbo

Cookiemunster wrote: »

I have to disagree with you mdmix. My parents in their late 60s check the Ryanair and Aer Lingus sites for flights from Shannon before deciding if they need to go elsewhere. If they in their in their late 60s, not being that text savvy, can tell that you don't need to default to DUB, then theres no excuse for anyone not being able to do the same.

Oh right your parents do it so everybody is the same. I get your point that you don't think it's a factor but it is death by a thousand cuts. If there are ways to boost the numbers Shannon should be looking at them.

Cookiemunster

I have to disagree with you mdmix. My parents in their late 60s check the Ryanair and Aer Lingus sites for flights from Shannon before deciding if they need to go elsewhere. If they in their in their late 60s, not being that text savvy, can tell that you don't need to default to DUB, then theres no excuse for anyone not being able to do the same.

mdmix

Clareman wrote: »

I think most people now go to airline websites rather than airport sites to make their decisions

yes, I agree with you but as I said, airline websites generally default to Dublin. Ryanair have multiple cancelled flights listed from Shannon, so if you don't know the routes you have to click in to each flight on a trial and error basis to see if it exists. as for are Lingus, on some screen resolutions under 1080p Shannon is not listed as an option. these issues might seem minuscule, but when people use computers and something doesn't look or feel right, they get a feeling similar to road rage. as the 2 main airlines that operate out of Shannon are negatively biased agains the airport (no conspiracy, probably just laziness or honest mistake) this negatively impacts Shannon, yes the responsibility to fix is the airlines, but as Shannon is taking a hit, they need to step in and pressure the airlines to fix. these aren't the only issues, just the easiest to explain.

add to that you have are Lingus advertising flights to jfk from Dublin on national radio last year and not mentioning Shannon as an option and an aer Lingus vehicle operating in Shannon Airport advertising Dublin airport.

also, in my experience most people don't even bother checking flights from Shannon, so I think Shannon need to step in and market the airport and routes. they have done some good work recently, just need to step up.

Shn99

To be fair on social media a lot and run sponsored posts on insta,Facebook ect. That would reach a good amount of people as lots of people use those apps these days. quite a few busses in limerick advertising the likes of Lufthansa, American and Norwegian in Shannon too.

Clareman

mdmix wrote: »

I don’t think Shannon have a great online presence, and personally I have never been asked for feedback, either in the airport or by online communication despite the fact I fly from their roughly once a year. Dublin have digital feedback capture in the airport, although I don’t know if they collect feedback online. While this using a massive difference I find Heathrow are much better at marketing and capturing feedback online, so Shannon could follow their lead.

The real reason I don’t think Shannon market themselves well is that 9 out of 10 people I talk to don’t know where you can fly to from Shannon, and generally are surprised when I mention I use the airport. Most people genuinely wouldn’t even consider it an option. Shannon have stepped it up recently tho and are improving.

Also I don’t think a lot of business people use Shannon, and while it is the airlines responsibility to do market research, growth in Shannon is so slow the airport should really consider stepping in to get a better idea of business needs in the area.

I’d also take the award with a pinch of salt. Most awards in any industry only recognize the best application form from whoever pays the fee. Often these awards require the winner to pay a additional fee to use the award in their own marketing.

I think most people now go to airline websites rather than airport sites to make their decisions

Cloud

I wonder how much the (increased) preclearance charge is? https://www.rte.ie/news/politics/2019/0109/1022266-airports-pre-clearance/

mdmix

Balf wrote: »

The issue of Shannon's marketing has been mentioned a few times. How does this compare to this?Is it possible that their marketing expertise is no worse than most, and maybe better than many?

They seem to be active in all the right things - developing that connection to the region by (just for example) unveiling statues commemorating both the Munster team and Brendan O'Regan.

Are there structural issues they just can't overcome? Are expectations excessive? After all, passenger numbers are increasing. Just more slowly than people would like.

I don’t think Shannon have a great online presence, and personally I have never been asked for feedback, either in the airport or by online communication despite the fact I fly from their roughly once a year. Dublin have digital feedback capture in the airport, although I don’t know if they collect feedback online. While this using a massive difference I find Heathrow are much better at marketing and capturing feedback online, so Shannon could follow their lead.

The real reason I don’t think Shannon market themselves well is that 9 out of 10 people I talk to don’t know where you can fly to from Shannon, and generally are surprised when I mention I use the airport. Most people genuinely wouldn’t even consider it an option. Shannon have stepped it up recently tho and are improving.

Also I don’t think a lot of business people use Shannon, and while it is the airlines responsibility to do market research, growth in Shannon is so slow the airport should really consider stepping in to get a better idea of business needs in the area.

I’d also take the award with a pinch of salt. Most awards in any industry only recognize the best application form from whoever pays the fee. Often these awards require the winner to pay a additional fee to use the award in their own marketing.

Clareman

Of course Cork and Dublin should have a far busier airport, but with Galway and Limerick nearby Shannon shouldn't be so far behind. For me the issue is Shannon is gearing towards US and holidays not working people, outside of Heathrow there isn't feasible day trips available from Shannon which limits working trips. There are 4 return flights daily to both Paris and Amsterdam from Dublin but there isn't a single 1 from Shannon, surely there's enough people travelling these routes to have 1 return flight daily from those airports.

Cookiemunster

turbbo wrote: »

I think the numbers down in Cork say it all, - they can get all the awards in the world - they have to be doing something wrong if Cork is way above it.
Come to think of it the numbers in Knock are very impressive - considering it really is an airport in the middle of nowhere.

Cork has a much larger catchment area than Shannon. The populations of Limerick, Clare and Galway put together is slightly larger than Corks. And Cork also has Waterford, South Tipp and Kerry in its catchment area. It should have more passengers than Shannon.

turbbo

Balf wrote: »

The issue of Shannon's marketing has been mentioned a few times. How does this compare to this?Is it possible that their marketing expertise is no worse than most, and maybe better than many?

They seem to be active in all the right things - developing that connection to the region by (just for example) unveiling statues commemorating both the Munster team and Brendan O'Regan.

Are there structural issues they just can't overcome? Are expectations excessive? After all, passenger numbers are increasing. Just more slowly than people would like.

I think the numbers down in Cork say it all, - they can get all the awards in the world - they have to be doing something wrong if Cork is way above it.
Come to think of it the numbers in Knock are very impressive - considering it really is an airport in the middle of nowhere.

Balf

mdmix wrote: »

if Shannon management were aware they could apply pressure to the relevant airlines. I don’t think they have people with the right skills.

The issue of Shannon's marketing has been mentioned a few times. How does this compare to this?

http://www.clare.fm/news/shannon-airport-soars-new-heights-prestigious-award-nomination/

For the sixth year in a row, the Midwest Facility has been shortlisted for the airline industry’s most coveted World Routes Marketing Award.

The awards celebrate airports for their outstanding achievements in route development marketing and benefits to the industry

Is it possible that their marketing expertise is no worse than most, and maybe better than many?

They seem to be active in all the right things - developing that connection to the region by (just for example) unveiling statues commemorating both the Munster team and Brendan O'Regan.

Are there structural issues they just can't overcome? Are expectations excessive? After all, passenger numbers are increasing. Just more slowly than people would like.

snotboogie

mdmix wrote: »

Cork people are notoriously cork centric. One of the teams I work with flys to Boston twice a year, with 4 flying from Shannon. The one cork guy insists he must fly from cork usually via Heathrow. It causes hassle for everyone. While this is obviously the exception rather than the rule for most cork people, there are a sizable number of corkonians like this. I don’t think people of the west or Midwest have that kind of affinity with our airport.

I also do feel the DAA may be a bit bitter about the whole Shannon separation and are giving cork airport more attention than they would have in the past. Corks success is a big “I told you so” to Shannon.

There are two full coaches going from Cork City to Dublin airport every hour, 24 hours a day, 7 days a week. I know plenty of people who will do a 7 hour round trip on an aircoach to save 20 quid on the ticket price. I don't know the difference in extent but Cork is sending thousands to Dublin airport every week.

turbbo

mdmix wrote: »

Cork people are notoriously cork centric. One of the teams I work with flys to Boston twice a year, with 4 flying from Shannon. The one cork guy insists he must fly from cork usually via Heathrow. It causes hassle for everyone. While this is obviously the exception rather than the rule for most cork people, there are a sizable number of corkonians like this. I don’t think people of the west or Midwest have that kind of affinity with our airport.

I also do feel the DAA may be a bit bitter about the whole Shannon separation and are giving cork airport more attention than they would have in the past. Corks success is a big “I told you so” to Shannon.

Yeah they should be taking a leaf out of Corks book.