The high horse brigade wrote: » Why were you even bothering with any xDSL service when cable is available to you
whizkid9 wrote: » I sent email to pure telecom asking for cancellation to official complaint email id and cced comreg. They agreed to cancel. The CSO I talked to on phone before this, was rude and told me I am not eligible for cancellation. However and email to complaint section of PT with CC to ComReg helped me cancel the service, after a few emails. Ordered Virgin BB 240 today
jd wrote: » ADSL1 is back to the exchange, distance to cabinet is not relevant.
Marlow wrote: » That's ADSL1 !! On ADSL2+ you'd have 22 Mbit/s at that signal. On VDSL2 you'd have 24-36 Mbit/s at that signal. Distance to the cab is between 950-1300m based on that data. That's not even what they call a fibre product. /M
The high horse brigade wrote: » We'll to be fair Open Eir own and maintain the lines so if there's something wrong with the line only they can fix it
who_ru wrote: » Pure telecom are dreadful. My broadband doesn't even work, been down for over 2 weeks now. They say there is a fault on the line but they cannot resolve the issue. Its the service provider's responsibility to resolve the problem but they keep blaming eir. Im lodging an official complaint against them. They just cannot provide the service. When it was working i would typically get a speed of approx 25mb.
Marlow wrote: » If that option was there, it would have been in the first place. /M
tuxy wrote: » And if they manage to switch him over to VDSL at the exchange is he then trapped on their 100mb fibre product?
tuxy wrote: » I guess there is a small possibility that it was not a mistake and there were no other available ports at the exchange?
tuxy wrote: » whizkid9 wrote: » The connection was installed this tuesday ie 11th Dec. I called them up today and asked about the 14 day cooling period. They says I am already out of the cooling period window, since I ordered the service by phone on Nov 23rd. I'd be interested in getting more info on this too. My understanding was the 2 weeks cooling of period started the same day you are connected to the service. Is it different because he ordered over the phone and not online?
whizkid9 wrote: » The connection was installed this tuesday ie 11th Dec. I called them up today and asked about the 14 day cooling period. They says I am already out of the cooling period window, since I ordered the service by phone on Nov 23rd.
tuxy wrote: » whizkid9 wrote: » The connection was installed this tuesday ie 11th Dec. I called them up today and asked about the 14 day cooling period. They says I am already out of the cooling period window, since I ordered the service by phone on Nov 23rd. /QUOTE] I'd be interested in getting more info on this too. My understanding was the 2 weeks cooling of period started the same day you are connected to the service. Is it different because he ordered over the phone and not online? https://www.ccpc.ie/consumers/how-to-complain/complain-to-a-business/ I just called CCPC. CCPC informed the law is from the day you make a verbal contract. They played me well. Pure telecom is Pure Scam. If they install the service only after 14 days, after the phone signup. No one can take advantage of the 14 days:mad::mad:
whizkid9 wrote: » The connection was installed this tuesday ie 11th Dec. I called them up today and asked about the 14 day cooling period. They says I am already out of the cooling period window, since I ordered the service by phone on Nov 23rd. /QUOTE] I'd be interested in getting more info on this too. My understanding was the 2 weeks cooling of period started the same day you are connected to the service. Is it different because he ordered over the phone and not online?
whizkid9 wrote: » When I called them initially, they said I can get 90 mbps at my home. Now I can only get around 5mbps
whizkid9 wrote: » Physical link status DSL Status Up DSL Uptime 1 days 22 hours 5 minutes 42 seconds DSL Type ADSL_G.dmt DSL Mode Interleaved Line Rate 0.51 Mbps 8.16 Mbps Data Transferred 1056.19 MBytes 1998.54 MBytes Output Power 19.5 dBm 12.3 dBm Line Attenuation 13 dB 18 dB Noise Margin 29 dB 20.1 dB
Marlow wrote: » 100 Mbit/s is still copper. The difference is, it would come from a cabinet nearer to you, hence the higher speeds. But even when it comes from a cabinet, it can be as low as 7 Mbit/s if the line is bad. up to 100 Mbit/s if marketed as fibre .. it's not. And when I asked for line stats, it was the likes of SNR etc. That would help to figure out, if your line is the problem or what they actually have hooked you up on. 100% fibre at the moment is only SIRO and then OpenEIR based providers when you're in the sticks. Very few urban places get 100% on the OpenEIR network. /M
whizkid9 wrote: » i didnt realize this until they did the installation. the internet in my house comes via 2 tiny copper contact points on the telephone line. I was expecting, when they claim 100mbps fibre, i could really get 100mbps. fake claims + my ignorance
Gonzo wrote: » Perhaps you are nearly 2km from the nearest cabinet. The upto 100 meg service by Pure Telecom and lots of other companies used copper technology to bring the internet from the cabinet to your home. Speeds can get close to 100 megs if the cabinet is beside your house, but speeds fall off a cliff after 1km. To get at least 50 you would need to be within 1km of the cabinet and have no wiring problems. Generally I would never recommend anyone to move from Virgin Media to a copper based product, there is bound to be a massive drop off in speed.
