spix wrote: » I had a similar thing happen, parcels that arrived beforehand got delivered, I had one that seemed missing but then it said 'left depot' which is something none of my other parcels ever said. I wonder if it got 'lost' then got sent from the depot by a non standard route which is why it said left depot. I'd say its possible they could find them.
SleetAndSnow wrote: » Just says ''Parcel in transit to motel'' which I think is just a general thing once it gets past the picture stage (another parcel arrived and went from the picture to that straight away the other day) Usually just changes to in locker then after that step (except for one or two that say arrived in cork or loaded onto van). Hopefully this full depot search finds it
spix wrote: » When you go on the parcel motel website and click on the details of the parcel, does it say left depot?
SleetAndSnow wrote: » Still waiting for packages that are “in transit” since last Wednesday to come down to my locker here in cork. Package that arrived Friday came the next day but nothing on these two. No reply to my support tickets either or twitter DMs. Brilliant
Cazale wrote: » I've had parcels from Amazon tampered with before. The photo from the sorting depot would show a perfect parcel but when I got in from the locker the packaging was opened. Someone from parcel motel obviously looking for goodies for themselves. I use it for convenience for smaller value items. Wouldn't dream of sending any expensive parcels through them.
SchrodingersCat wrote: So they either "lost it" in the depot, or they accepted an opened amazon parcel from Royal Mail. Neither makes them look good.
raddo wrote: » Yeah, I got the same from them end of November. Sent on the details and pictures to them. After a number of days I was told that the parcel, that they took a picture of, had been lost and that they will refund me the invoice value. In 15 working days!!! Still no sign of it It was a Christmas present that I had to replace which actually cost me more than the original. This happen to anyone else?
SleetAndSnow wrote: » Finally received a reply. They requested invoice/receipts of the two packaGEs for some reason to pass onto the delivery team. They did arrive because they are in the Dublin depot with a parcel more tracking number and a picture. Anybody get a reply asking for those before?
Shn99 wrote: » You just have to keep getting onto them until they answer, it’s the only way you’ll eventually get through to them. Xmas presents I presume?
Gadgetman496 wrote: » If it is the same parcel the system more than likely charged you again too, check if it did and follow them for a refund.
....... wrote: » He has no access to open lockers with parcels in them apparently. Mine had been in before he got there, Id gotten the text that morning. Ive literally just gotten another collection text there - so maybe they just fixed it and didnt bother with the parcel reprocessing - I dont know if its for the same parcel.
Gadgetman496 wrote: » How come the guy filling the motel didn't get it for you?
Alun wrote: » You go through the normal process of returning the item through Amazon. They issue you with a (useless) Royal Mail return label. You then get onto their chat and ask for an An Post return label as you're in Ireland. Job done. I know it's ridiculous that you have to go through that process, seeing as they already know you're in Ireland, but that's the way it currently works.
....... wrote: » The tallaght Parcel Motel has been broken all weekend. The screen is not working. I arrived on Saturday to pick up a parcel and the guy filling the motel told me that the screen was broken and he had already phoned it in. I couldnt get my parcel so I messaged them through Facebook and also left them a voicemail. Sunday I get a text telling me my parcel is going to expire in 24 hours. Back to motel I go. Screen still broken. No response to either my phonecall or FB message. I send another FB message stating that I cannot retrieve my parcel, wasted 2 journeys now. No response - as usual. Today I wake up to a text telling me my goddam parcel has expired and will be going back for reprocessing. Still no response to my messages - in fact, the second one hasnt even been read. Very frustrating crowd to deal with. What happens to my parcel now? Wastes days going back for reprocessing or what?
98-00 wrote: » Has anyone returned an item bought from Amazon delivered through Parcel Motel, what is the process?
