whiterebel wrote: » Mod; split off from An Post thread, nothing to do with them
tedpan wrote: » Had a new pair of Nike's due for delivery yesterday. They arrived into UPS Dublin, then I got a mail saying they're delayed due to adverse weather. Tracked it all day today and have now been told they can't locate the package so someone has my lovely new runners. Nike said it could take up to two weeks to investigate but said they are probably lost or stolen.
magicmike2212 wrote: It was showing all day as being out for delivery, then didn't show up.
tedpan wrote: » Very annoying, did you get a refund/replacement?
whiterebel wrote: » Mod If they are still investigating, its missing. This can be for a variety of reason. Until then please refrain from making allegations.
magicmike2212 wrote: » I was told by the customer service manager that it has been stolen. I was told by the manager that they just need to go through the motions ('investigate') before they issue a refund. I'll post back once it has been 100% confirmed that it has been missing, lost or stolen. It's odd how it could have gone 'missing' or 'lost' between the conveyor belt and the van.
whiterebel wrote: Everything that person is telling you is very strange. Stolen, go through the motions, scanned on the conveyor, not as it goes into a van? Doesn't seem very UPS. Mind you, they seem to have said the same to bedpan on this thread. Have you initiated a claim with the sender? Or is it a parcel you were sending?
tedpan wrote: » Nike contacted me today saying that UPS have said my Eircode doesn't exist.
3DataModem wrote: I am in the same boat. I had to explain to a driver that the Eircode existed, and the eircode website had the location of the house exactly correct.
whiterebel wrote: The courier companies were dead set against the Eircode format from the beginning, and said they wouldn’t use it.
tedpan wrote: » Exactly, just another way to excuse delays. My mobile number should be in the address too. Maybe they can't call me for GDPR reasons
