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Child Item

Illness benefit problems since new form

One More Toy

Hello

I'm wondering has anyone had any issue receiving the above after the introduction of the new form?

I'm missing 3 weeks illness benefit but know the forms have been received due to sending by registered post

On hold now for half an hour to the illness benefit line

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splinter65

BohsCeltic wrote: »

I never needed to to bring anything and wasn't asked for anything apart from pps number.

So you got an SWA without being means tested?

mp22

splinter65 wrote: »

So you got an SWA without being means tested?

Lets try and remember that all that glitters is not gold.

Bannasidhe

splinter65 wrote: »

So you got an SWA without being means tested?

Emergency payments aren't means tested.
I was offered one last week but (suddenly) the system showed my IB payment had been processed - I did have to fill out a form but tbh most of the info could be accessed just using my PPNS.
The CWO went to great pains to explain the difference between an emergency payment (which I would have to pay back once my IB was sorted) -apparently they are (were?) authorized to give these while the whole cock-up was (is?) on going and the means tested Supplementary Welfare Allowance.

BohsCeltic

splinter65 wrote: »

So you got an SWA without being means tested?

I just had to fill in a form. How can they means test someone who has no income. They check your PPS number then issue a cheque.

splinter65

BohsCeltic wrote: »

I just had to fill in a form. How can they means test someone who has no income. They check your PPS number then issue a cheque.

That’s not what happens. You filled in a form that asked you who you were living with and what their income is. That’s means testing.

BohsCeltic

splinter65 wrote: »

That’s not what happens. You filled in a form that asked you who you were living with and what their income is. That’s means testing.

Why would I lie about this ?
The guy told me not to bother with filling out all of this. That's the truth.

TattooedLady

MazzR wrote: »

Hi everyone...I applied there about a month ago. Had been out for 4 weeks but on my 3rd week back now. I sent in the form and certs obv but haven't even gotten a letter back. Is there a letter? Or will I ever get anything??

You don’t always get a letter. If you were out for 4 weeks you would be entitled to 3 weeks pay as you lose your first week. Do you know for definite you have the right PRSI contributions? they are supposed to have everyone sorted by tomorrow, if you don’t get paid by then I would try ringing them as hopefully their lines won’t be too busy as most people should be paid.

Also did you apply within the first 6 days of becoming sick? If not if you had a valid excuse for not claiming within the 6 days you should be okay anyway.

Callymosh

TattooedLady wrote: »

So how many of us have been paid so far this week? Apparently there’s only 10,000 that haven’t been paid and we should be paid but Monday at the latest but I’ll believe it when I see it.

My usual payment day is Saturday-nothing for the last 2 weeks.. and before that all I got was a partial payment. This is the second time this has happened to me in recent weeks. Last time I got an arrears payment I thought it had been sorted but clearly not. Today is now Monday and still no weekly payment or arrears for the last few weeks in my account. Like you I’m switching to maternity benefit in a few weeks and that time just can’t come quick enough. Hoping you and baby are coping with the stress!!

Bubabear

Anyone get there payments today??? Mine's a no show

BohsCeltic

Bubabear wrote: »

Anyone get there payments today??? Mine's a no show

Got nothing and just back from CWO and they gave me a different form this time.
I got 198 off them but sure that's all owed out. Before when I went to them I just filled in a form but got 196.
It think it was the same form as when I initially went to them.
Only asked for pps number and who was living with me but never asked for any letters or even ID.

Bubabear

BohsCeltic wrote: »

Got nothing and just back from CWO and they gave me a different form this time.
I got 198 off them but sure that's all owed out. Before when I went to them I just filled in a form but got 196.
It think it was the same form as when I initially went to them.
Only asked for pps number and who was living with me but never asked for any letters or even ID.

I'm hoping my cwo will help tomorrow as that's their working day. But I'm not even hopeful at this stage. Got onto a local td who has promised to chase them up. In all honesty I won't hold my breath until I see it

BohsCeltic

Bubabear wrote: »

I'm hoping my cwo will help tomorrow as that's their working day. But I'm not even hopeful at this stage. Got onto a local td who has promised to chase them up. In all honesty I won't hold my breath until I see it

I've been onto several td's but nothing apart from the usual response that they are aware of the problem.
I'm lucky that my local intreo office is open everyday untill 12.30 but when you are sick the last thing you want is to have to trek down and fill out forms then go to the post office to collect and see everyone queuing up laughing and joking collecting their weekly payment wearing the best of clothes e.t.c. It's depressing as f**k.

Bubabear

BohsCeltic wrote: »

I've been onto several td's but nothing apart from the usual response that they are aware of the problem.
I'm lucky that my local intreo office is open everyday untill 12.30 but when you are sick the last thing you want is to have to trek down and fill out forms then go to the post office to collect and see everyone queuing up laughing and joking collecting their weekly payment wearing the best of clothes e.t.c. It's depressing as f**k.

I totally agree. It feels demeaning

Whiplashy

Got my monthly cert today. Was told my GP will be issuing the new ones next month. Put a note in with it saying I’ve received nothing since a part payment on the 11th last month. Someone has to open it so maybe they’ll look into it for me. Was told on Twitter on Thursday that someone would ring me but it never happened. I was supposed to be going to the CWO tomorrow but thinking now maybe I’ll wait until Friday as Thursday is my usual day for payment.

JazzJaquzzi

Hi guys.

Just been reading through this thread. I'm not living in Ireland anymore, but I like to keep in touch with home, and am really surprised that this could happen. I'm off work sick myself ATM, but my work is paying for it, and hospital appointments are free and quick.

Just to say, if anybody's really stuck, you could give me a PM, and maybe I could help a little. St. Vincent's De Paul is also excellent - they got me through a tough time before. Sounds like it's slowly getting sorted, but it's not fair when people who are already ill have to go through this crap.

B0jangles

I've been reading this thread and I cannot believe that this new system was released like this. My own background is in software quality assurance, and I genuinely cannot imagine what circumstances would have to arise for a system to fail so badly in so many ways as this one seems to be doing. The thing is, I worked on games, in which it is expected that end users will do extremely unlikely things just to see what will happen. This software should have been 1000% easier to test because the range of things for the user to actually do would be a lot more structured and limited, and yet this system seems to be failing to perform even basic functions.

It suggests absolutely mindboggling incompetence.

I hope to feck they either get it sorted or roll back to the old system and get the money out to everyone who's waiting. The stress must be seriously affecting people's health and recovery times

TattooedLady

So I’ve been paid up until this week. I send my cert on a Wednesday so I’m presuming I’ll be due a payment on Friday maybe? I know it used to be two days after but with this system now lord knows when I’ll see another payment.

I got onto my TD and was paid all arrears Friday night and I’ve been told to get back onto her if it all goes pear shaped again; which it probably will ðŸ˜£

wonski

TattooedLady wrote: »

So I’ve been paid up until this week. I send my cert on a Wednesday so I’m presuming I’ll be due a payment on Friday maybe? I know it used to be two days after but with this system now lord knows when I’ll see another payment.

I got onto my TD and was paid all arrears Friday night and I’ve been told to get back onto her if it all goes pear shaped again; which it probably will ðŸ˜£

I send my certs on Wednesday and receive payments every Wednesday normally.
Some random missing payments were received on Monday or Saturday, though.

Hesthea

I'm still missing 2 weeks of payments. And i had to return to work just to make ends meet. Will have to ring them again, unfortunately.

Whiplashy

I got 198 this morning. They still owe me about 460 but delighted to have got something.

banie01

Got paid this morning, a day short again.
On the brightside the other 8 days owed were paid over the weekend, So I am only a day down at this point.

Flippyfloppy

Update on my situation. I resent a copy of my unanswered letter of complaint into the illness benefit. I asked for a response in five working days, as the first time I didn’t actually ask for a response, so I wanted to cross my t’s and dot my i’s so I could complain to the ombudsman.

I got my response today, in the form of an illness benefit review- apparently I have been selected for one!

splinter65

Flippyfloppy wrote: »

Update on my situation. I resent a copy of my unanswered letter of complaint into the illness benefit. I asked for a response in five working days, as the first time I didn’t actually ask for a response, so I wanted to cross my t’s and dot my i’s so I could complain to the ombudsman.

I got my response today, in the form of an illness benefit review- apparently I have been selected for one!

Ok move on to the next stage of complaint pointing out that you got no response to your initial complaint and indeed, were singled out for a review, you feel, as a result of said complaint.
Once again ask for a response in 5 working days.

alie

Whiplashy wrote: »

I’m on illness benefit long term so all my savings are wiped out. Today I had to go to the GP and go on medication for anxiety because of all this nonsense. I do suffer from anxiety but it’s been years since I’ve had to be medicated. So the illness benefit has actually added to my medical issues. I’m due to get bloods done, I can’t afford it. Next week I’ll be due to get my prescription filled, I can’t afford it. My emails have been ignored, calls go unanswered and tweets have had no reply. I give up.

I'm out sick since the end of July. My application is pending. That is all I keep hearing. After many emails written letters. Phone calls promising to sort it out. I went into local office this morning and saw someone who said hopefully it will be sorted. I'm giving it till the end of the week. Keep in at them.

cakefor4

Hi , Looking for a bit of advice . Has anyone applied for illness benefit recently, that has had their claim disallowed ?
I applied for illness benefit on 16th October , being the last day of my maternity leave , having suffered from pnd and stress felt unable to return to work as yet . I went to local social welfare office today to see if there was anything on the system regarding my application , only to be told my application has been disallowed . I have worked on a continuous basis for the past 4 years and all my prsi contributions are up to date . I've had no correspondence from the department whatsoever.
I've been able to manage financially up to now , but was told to make contact with the community welfare officer. Having spoke to her this afternoon , even she was baffled as to why my application was disallowed . If anyone has any insight or advice on this , I'd really appreciate it .

Debs91

Hi all,

I was off work due to an ankle injury for one week only, what pay am I entitled to for this if any?

Moreover, I've already sent in an Illness Benefit form and was told that you're not due payment for the first week off sick.

I appreciate any help on this.

Debs

BohsCeltic

Debs91 wrote: »

Hi all,

I was off work due to an ankle injury for one week only, what pay am I entitled to for this if any?

Moreover, I've already sent in an Illness Benefit form and was told that you're not due payment for the first week off sick.

I appreciate any help on this.

Debs

You don't get paid for the first 6 days so you won't get any payment.

NickD

Did anyone get payment today? I thought my payment came in on Wednesday but there's nothing there.

LegacyUser

I get paid every wednesday and mine wasnt in either this morning

LegacyUser

Nothing again today