looksee wrote: » I had to do much the same thing - though complaining here did get better results than any of the other way. There are all sorts of impenetrable rules about cancelling a month before you finish (not sure how you are supposed to know that in advance) relating to line rental, and the incomprehensible billing system. Maybe yours will be different, but it won't be as easy as just stopping paying.
D13exile wrote: » Ignore it? Love too but they’ve threatened a debt collection agency if I cancel my direct debit. I’ve paid them the most recent payment (5 days ago) and like I said, I’m out of contract since August which they’ve confirmed.
Dcully wrote: » My understanding is just give your new provider you uan, no need to cancel with eir, that 30 days notice is lies especially if you are out of contract.
contrary_devil wrote: » @D13exile In post 3 you say you're out of contract #4 in this you say you're out in December #7 & #9 you say you're out since August It's kind od late and maybe I'm reading something wrong but I'm a bit confused about when your contract ends If your contract is still valid then there's not much you can do I suppose other than play by the terms of the contract, on the other hand if you're out of contract then you might have some room to maneuver.
contrary_devil wrote: » Ignore that 30 day notice if you're out of contract :pac: PM me if you want to know what I did to get rid of them although I'm quite tempted to post it just to annoy them
Dcully wrote: » contrary_devil wrote: » Ignore that 30 day notice if you're out of contract :pac: PM me if you want to know what I did to get rid of them although I'm quite tempted to post it just to annoy them Post it please, the more that know how to deal with these cowboys the better.
D13exile wrote: » I’m sick of holding on your 1901 number to cancel my services with Eir (current record is 25 minutes without a response). Your web chat people haven’t responded either despite waiting 20 minutes for someone. I’m out of contract and my latest bill will be taken out of my account in the next few days. I’m going to cancel the direct debit from my side as Eir make it damn near impossible to get away from them. Goes without saying your customer “service” is beyond terrible.
CiniO wrote: » D13exile wrote: » I’m sick of holding on your 1901 number to cancel my services with Eir (current record is 25 minutes without a response). Your web chat people haven’t responded either despite waiting 20 minutes for someone. I’m out of contract and my latest bill will be taken out of my account in the next few days. I’m going to cancel the direct debit from my side as Eir make it damn near impossible to get away from them. Goes without saying your customer “service” is beyond terrible. Hi OP. I have very similar experience with them. Over last year, what I encountered is beyond ridiculous level of customer service - I could write a book about that. But as I'll be moving out of the house soon, and I'm out of contract with them, I gave them 30 days notice on 1st of October to stop the service by end of October. I was told that within week or two I'll receive info how to return modem to them, and that service will stop on 31st October. All super. On 19th October I received a bill for €55 covering service charge for period 19th October to 18th November. I called them to query, and after 1.5 hours waiting on the phone to talk to someone, I was told that's normal procedure and I have to pay the bill (even though is covers usage for period I won't be receiving service from them) and then after 31st October when my service is disabled they'll send a final bill with credit. I wasn't happy about that, but I was told nothing could be done. I requested to cancel direct debit, and instructed my bank to cancel it as well. Now it's 6th November, I don't live in the house anymore, but service still works (I know as I have access to the house). God knows how long more it will work, and how long more they'll keep sending me bills. I never got any info about returning their modem. I'm moving abroad in few days, and honestly don't know what to do. I don't have another 1.5 hour to spare to try to call them.
