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Child Item

Illness benefit problems since new form

One More Toy

Hello

I'm wondering has anyone had any issue receiving the above after the introduction of the new form?

I'm missing 3 weeks illness benefit but know the forms have been received due to sending by registered post

On hold now for half an hour to the illness benefit line

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MazzR

Hi everyone...I applied there about a month ago. Had been out for 4 weeks but on my 3rd week back now. I sent in the form and certs obv but haven't even gotten a letter back. Is there a letter? Or will I ever get anything??

BohsCeltic

FloatingVoter wrote: »

Depends on the CWO - they vary from helpful to little Hitler.

Thats true. I just must have been lucky as they never even asked me to fill in the whole form about who lives with me e.t.c.

FloatingVoter

BohsCeltic wrote: »

I never needed to to bring anything and wasn't asked for anything apart from pps number.

Depends on the CWO - they vary from helpful to little Hitler.

BohsCeltic

splinter65 wrote: »

No you need to bring evidence of your savings and your OH income or any other income you have as a couple.

I never needed to to bring anything and wasn't asked for anything apart from pps number.

splinter65

BohsCeltic wrote: »

Just your pps number.

No you need to bring evidence of your savings and your OH income or any other income you have as a couple.

banie01

I received a payment of €231 today, dated for the 5/11.
Will be curious to see if this is the 8 days I'm missing?
And if I receive my normal payment on the 6/11 as it falls due.

BohsCeltic

Whiplashy wrote: »

Still nothing here. Does anyone know what you’d need to bring with you to the CWO? I think my local one is next there on Tuesday. Want to try and get everything together so she doesn’t just tell me to come back another day with stuff.

Just your pps number.

Whiplashy

Still nothing here. Does anyone know what you’d need to bring with you to the CWO? I think my local one is next there on Tuesday. Want to try and get everything together so she doesn’t just tell me to come back another day with stuff.

Vermelho

I got a reduced payment last week and today also but I think it’s correct as they had overpaid me a few weeks back. So hopefully next week will be back to normal. I hope the rest of you all get sorted out soon.

wonski

Received missing week payment today

Now I hope the Wednesday payment comes through as normal, not like last time.

LegacyUser

Problems again this week!!! Half a payment, I know its better than nothing but you can not depend on it, more unpaid direct debits.. christmas in a few weeks, just a joke at this stage.. single mom 2 kids. I am just fed up with this now since August!!! No mention on news, its well covered grrrr

Fagashlil

I was told I had 5 days in arrears owed from 15/10-got a €165 payment yesterday, and a post dated €33 for 5/11. So am missing a full weeks payment still.

ash23

TattooedLady wrote: »

So how many of us have been paid so far this week? Apparently there’s only 10,000 that haven’t been paid and we should be paid but Monday at the latest but I’ll believe it when I see it.

I posted my cert for this week last Friday and was paid yesterday for this week.
I am still not getting any payment for my dependents but at least I'm getting the bulk of my payment

Bubabear

TattooedLady wrote: »

Late today, I was in town earlier (around 6 or so) and it wasn’t in and checked again a few times then checked at around 10 and it was in.

I'll just keep checking so. Hopefully fingers crossed.

Bubabear

TattooedLady wrote: »

Late today, I was in town earlier (around 6 or so) and it wasn’t in and checked again a few times then checked at around 10 and it was in.

I'll just keep checking so. Hopefully fingers crossed.

TattooedLady

Bubabear wrote: »

Did that go in today late or this morning still waiting for mineðŸ˜¡

Late today, I was in town earlier (around 6 or so) and it wasn’t in and checked again a few times then checked at around 10 and it was in.

Bubabear

TattooedLady wrote: »

Just checked my bank there and I’ve been paid fully including all arrears up until my next cert is due on Wednesday. Whether they keep paying or not is another thing but I’m happy with that.

Did that go in today late or this morning still waiting for mineðŸ˜¡

TattooedLady

Just checked my bank there and I’ve been paid fully including all arrears up until my next cert is due on Wednesday. Whether they keep paying or not is another thing but I’m happy with that.

FloatingVoter

If her majesty stated that everyone will get a payment come Monday, that probably means another blanket cert along the lines of the 10th October one - in other words a high probability that monthly, 6 monthly certs submitted will be overwritten. And nobody is on a 28 week cert due to a sprained ankle or an allergy to November..

Short-term everybody gets a little something but come the following week, chaos. That wouldn't happen if they consulted staff on the ground, as said above - tested the system, rolled it out on a trial basis with a small subset of IB claims or had a ****ing clue what was happening two floors down.

NickD

I received a week today. I can't even keep track any more

wonski

Hope for the best, plan for the worst I would say.

Until I see the money I don't believe in any of those promises.

TattooedLady

So how many of us have been paid so far this week? Apparently there’s only 10,000 that haven’t been paid and we should be paid but Monday at the latest but I’ll believe it when I see it.

Man with a plan

As someone who has worked in many different areas of IT my whole life I am truely lost for words.
Utterly Utterly Astonishing that in the year 2018 that software with such a huge impact on peoples lives would be rolled out without proper sound testing.

Heads should absolutely roll here.

If this was the private sector p45's would be getting handed out left right and centre and some serious serious questions being asked of management who signed off on this as theyre shown the door.

Incompetence of the highest order.
I'm really just lost for words.

banie01

I note that the shift from payment in arrears to "real-time" payment was confirmed by Minister Doherty and she confirmed that all payments will be correct in the very near future.
I wonder if this means that those who received no payment over the week of the 15/10 will receive no further payment?
As the system will now tally the totals as being correct?

The handling of this debacle continues to astound me. The minister is still blaming IT systems.
Those systems can only be changed upon management sign off, as such she needs to take responsibility for her lack of actual oversight.

Man with a plan

WOW JUST WOW !!!!
Just as I suspected in my original post on this forum this software was never tested before being rolled out.

According to the report in the Journal.ie today -
"Doherty said that this has been a learning curve for the Department and that, in the future, IT systems will be fully tested before being implemented. "

So they are admitting its an IT software issue.
This goes back to my original post of why this software wasn't tested before being rolled out live as is the norm in every
company the world over ? and who signed off on the rollout of this new system without being tested properly or tested at all ?

Absolutely bloody disgraceful !!!

wonski

Whiplashy wrote: »

I don’t know how to link it but there’s a statement up on the website saying we should be paid by Monday at the latest.

Last time they promised it I indeed received missing 165 euro from previous week on Monday, but then they forgot to transfer 198 on Wednesday, so I am not holding my breath.

Glad to see some of you with huge arrears got the lump sum this week. Some relief, and a sign that things are going in right direction.

I think the numbers in the statement explain lack of interest around this issue. Out of 1.6 million payments just 50k are Illness Benefit payments.

That's a small percentage so they probably thought that won't backfire big time.

What they haven't realised is the fact that most of us have medical expenses, too apart from regular bills.

I have no medical card so 198 euro missing could easily cover some of my charges for hospital, GP etc.

I can only imagine how it can mess up one's day to day life.

Have an assessment next week and fingers crossed I will be back at work within two. Never thought I will say it, but can't wait to go back

wonski

http://www.welfare.ie/en/Pages/Illness-Benefit-Customer-Update.aspx

Vermelho

Finally something in the IT about all this mess, the media have been pretty lame at chasing the ministers on this, only doing it now because it’s a slow news week
https://www.irishtimes.com/news/social-affairs/unforgiving-it-system-blamed-for-latest-delays-in-illness-benefit-1.3684226

Whiplashy

I don’t know how to link it but there’s a statement up on the website saying we should be paid by Monday at the latest.

Bannasidhe

BohsCeltic wrote: »

I have already contacted SF and FG.
Jack chambers was surprised when his canvasser called him over to my door and explaining everything.
I was told I would get a call on Monday.
I have to ring SF again today. Not going to bother anymore with FG as I just got the usual letter saying they are looking into it .

But they won't be able to deny they received complaints. :P

You can even mention to other TDs (e.g. SF) that you haven't had much luck raising the issue with government TDs : "emailed Deputy Blah Blah on such a date but the response I got was ..... "

It's all about applying pressure. The more TD's who receive complaints the better.
That's why I emailed Varadker - not for a second did I think they would do anything but pass the buck to Doherty BUT the complaint will have been logged.