Sunshine lollipop wrote: » The manager was supposed to call me Friday to sort it out. I didn’t receive a call. I’m sick of calling & getting cut off an hour in, racking up a bill I can’t afford to pay to fix someone’s mistake so I don’t suffer. I just want it sorted out so I can begin to look for something else. A lady I’m citizens advice said I should apply for invalidity pension but if I’m not entitled to illness, then surely I’m not entitled to this as it works off PRSI too.
Hesthea wrote: » Send emails. At least you will have written proof that you got into contact with them. If you can, go to the welfare office near you and make the phone call from there. The most you will wait is 5 minutes and that way you won't have to increase your phone bills. Unless, you can't. Which sucks =(
Sunshine lollipop wrote: » All the calls I’ve made over the last week must have been logged, they sent off several emails to the manager so when they’re read, they’ll see the extent of my communication with them. I sent a letter with my last cert because I was underpaid the week before, hoping someone would pick it up & give me a call but that didn’t happen either. This was before I knew of this.
Hesthea wrote: » After almost 6 weeks, only last Thursday i was able to talk with someone that was able to fix (partially) my problem and to be honest i thought it would end the same as the other times. In nothing being solved. And all this, after almost 6 weeks telling IB that i did send the certificates. That they were the new ones. That i also made phones calls (in which they told me they would ring back but never did), sent emails, send documents by registered post to them more than once. All of them, always told me the same thing, that they had nothing in their system which was the same as not having done anything at all. I am sure you all can relate to the frustration/ anger i felt about all of it. And the only difference about the person that picked my call regarding the others was that he looked for the docs and my email. He only found my email in which i had sent the photos of the certs and the tracking number of the registered post as well the print screen to confirm that someone from IB got my letter since they signed for it. I still had to send once again, this week, by (registered) post another form for the IB because they couldn't find the one i sent initially. So, the bottom line is, ring them and tell them exactly that and that since then you've got no answer to anything regarding your situation. Tell them when you sent the emails so that they can find it and give you an answer on the spot. That's how i managed to get something out of all this mess. Ring them from your local welfare. Ring them everyday if needed until you get through someone who can give you an answer.
Sunshine lollipop wrote: » If only I could get through. I’ve made requests via Twitter, (had to join just to get some sort of communication) general enquiries. All promised me a call back. Nothing!
splinter65 wrote: » You need to get a final cert from your GP that says you will be fit for work on the 19 November. Send that in any time you like now so you can continue on IB until the day you start work .
Sunshine lollipop wrote: » I was waiting 6 weeks for my first payment, had to go through all the same rigmarole as my Certs were getting lost. I eventually got through to someone who gave me her name & said to send them to her desk & she’d pass them on. No payment issues since then until now. I think I’m still holding onto hope it’s a f**k up on their side but there’s nothing I can do now until Monday as much as it kills me because I’m very proactive. Im glad it’s sorted out for you & long may it last. I will call again Monday & if I hear nothing, I will send an email off/post. Thank you.
Whiplashy wrote: » Should we all be going and getting duplicate certs now? I’m on a monthly cert and my last one would have went in around the 10th.
ciara37 wrote: » My Dr won't give a duplicate cert
Flippyfloppy wrote: » Just been told that all certs prior to October 10th were wiped from the system
nl2803 wrote: » Has any1 got an email address for partial benefit section. Thanks
Jbubs wrote: » Hi all, been on illness benefit about 6 weeks. Last payment was €99 on October 8th and nothing since. I wasnt aware of these issues until today. Can someone please advise what's going on if possible? Thanks
Hesthea wrote: » That must be the reason why they asked me to send duplicates of my certificates and a new form...@ciara37 You doctor should be able to give you duplicates or ate least photocopies of it. Mine had no issues about giving it to me.
banie01 wrote: » Received a weeks payment this morning, still missing the payment due last week and 1day from the week before.
Bannasidhe wrote: » Got a general letter in the post just now from IB explaining and apologising for the delays - still not received a brass farthing from them mind.
