nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Child Item

Illness benefit problems since new form

One More Toy

Hello

I'm wondering has anyone had any issue receiving the above after the introduction of the new form?

I'm missing 3 weeks illness benefit but know the forms have been received due to sending by registered post

On hold now for half an hour to the illness benefit line

Find more posts tagged with

Quick Links

Comments

splinter65

NickD wrote: »

I'm starting to think they just aren't answering the phones. We've both been on hold since two surely one of us would have got through by now there can't be that many ahead of us

They don’t have any telephonists employed as in, there are no staff employed to just answer the phone
Staff are sitting at desks processing claims and they stop what they’re doing to answer the phones.
It’s entirely possible that they’ve decided that they’re not going to answer the phones in order to try to get through the backlog.
Hardly any government depts have telephonists now definitely not DSP or Justice

NickD

Always Be Closing wrote: »

25 mins on hold - if it drops at 59 I'll cut my losses and ring after 4 where I've had most success

I'm starting to think they just aren't answering the phones. We've both been on hold since two surely one of us would have got through by now there can't be that many ahead of us

Always Be Closing

25 mins on hold - if it drops at 59 I'll cut my losses and ring after 4 where I've had most success

Bubabear

NickD wrote: »

01 7043300. You have to just keep redialling until it rings, took ten minutes for just that this morning

19 mins on hold...... Any second now I'm sure of it

Haha thanks sure what else would we be doing!! Hahaha

NickD

Bubabear wrote: »

What number are you ringing? I can't even get a ring tone

01 7043300. You have to just keep redialling until it rings, took ten minutes for just that this morning

19 mins on hold...... Any second now I'm sure of it

Bubabear

What number are you ringing? I can't even get a ring tone

Always Be Closing

On hold 14 mins and counting...........

Whiplashy

I only got 132 today. Shouldn’t really complain though because I’ve been having very few issues so far.

NickD

Always Be Closing wrote: »

I've rang 3 times this morning - all 3 were one hour calls, all 3 dropped at 59 mins and 59 secs

Gonna keep at it and try again at 2, I'll post immediately once I get through and speak with someone

I've been doing exactly the same and getting cut off at the same time!! And it's 2o'clock, we're off again.

wonski

Always Be Closing wrote: »

I've rang 3 times this morning - all 3 were one hour calls, all 3 dropped at 59 mins and 59 secs

Gonna keep at it and try again at 2, I'll post immediately once I get through and speak with someone

Tell them we are all pissed off now

Good luck anyway!

Always Be Closing

I've rang 3 times this morning - all 3 were one hour calls, all 3 dropped at 59 mins and 59 secs

Gonna keep at it and try again at 2, I'll post immediately once I get through and speak with someone

wonski

What a joke. Rang them 45 minutes ago and after 45 minutes of being on hold and listening to music another message appeared informing me that they closed from 1 to 2pm...

Sure they could tell me this straight away rather than after 45 minutes of thanking me for staying on the line.

Not gonna ring them again this week. Just because I have lot of free time doesn't mean they can treat people like this.

tonybuzz32000

Me too, normally get 261.40 and this week got 43.60. We would just like to know where we stand can't get through to phones sent them an email and nothing. We all still have bills and mortgages to pay.

Always Be Closing

I get the feeling we're gonna get stung tomorrow and won't get what's been outstanding/left short in last weeks

I was told I'd get 231 but ain't gonna hold my breath

Always Be Closing

Best time to call is between 4 and 5

I've always gotten through at that time and most people think they've closed at 4pm

Also, use the 01 707 number and not the lo call 1890 one

BohsCeltic

hawthorne wrote: »

http://seancrowe.ie/home/crowe-raises-concerns-about-new-illness-benefit-forms/

http://www.thejournal.ie/gps-accuse-dept-of-using-vulnerable-patients-as-fodder-in-row-of-illness-benefit-forms-4206565-Aug2018/

https://www.imt.ie/news/imo-resumes-illness-benefit-talks-deasp-18-09-2018/

I'd say this will go on for a good while....

I've been on the new forms and it's still all messed up.

hawthorne

http://seancrowe.ie/home/crowe-raises-concerns-about-new-illness-benefit-forms/

http://www.thejournal.ie/gps-accuse-dept-of-using-vulnerable-patients-as-fodder-in-row-of-illness-benefit-forms-4206565-Aug2018/

https://www.imt.ie/news/imo-resumes-illness-benefit-talks-deasp-18-09-2018/

http://www.thejournal.ie/being-sick-is-tough-enough-without-having-to-fight-for-your-money-illness-benefit-payments-delayed-for-weeks-due-to-gps-using-old-forms-4204158-Aug2018/

https://www.rte.ie/news/health/2018/0828/988007-illness-benefit-delays/

https://www.imt.ie/news/imo-proposes-solution-illness-benefit-wrangle-30-08-2018/

I'd say this will go on for a good while....

hawthorne

I was at my doctor for the half yearly cert 3 weeks ago. He had no new certs yet and was out of old ones. So he borrowed an old form from his partner. I sent the cert off to SW, together with a different claim form for my son who is back to college. Qualifying child and all that craic.
The money for my son was already transferred onto my account 36 hours later....on a Saturday evening!
Got my weekly allowance for me, my wife and my son for the next 2 weeks as usual on a Wednesday morning onto my account.
Just checked my account an hour ago and noticed that I got money on Wednesday morning. But not the usual 361 something euro.
60 euro and 20 cent is all I got....
It is quite obvious that SW has not sorted out its problems yet....

NickD

Is anyone actually getting through to them, I've spent over three hours on hold yesterday and over four hours today. I keep getting cut off at around 1 hr 4 mins

wonski

Always Be Closing wrote: »

Did you ring them?

Not yet, only found out now.

I am guessing it's 1hr + on the phone to get through. Might wait till Friday and see if there is another payment on the way.

LegacyUser

Has anyone managed to get through to them? Only half payment last Friday and no one can confirm what might happen this Friday.

Always Be Closing

wonski wrote: »

Well, that didn't take long for mine to be messed up.

Just got paid 33 euro today:mad:

Sure, it's only 165 missing for a week...

Did you ring them?

wonski

Well, that didn't take long for mine to be messed up.

Just got paid 33 euro today:mad:

Sure, it's only 165 missing for a week...

Always Be Closing

BohsCeltic wrote: »

Still missing 33 euro. Usually when they pay 165 I get the remaining amount but not this time.

It's getting added to this weeks 198- you'll get 231

BohsCeltic

Still missing 33 euro. Usually when they pay 165 I get the remaining amount but not this time.

NickD

Did anyone get a text off them this morning?

Always Be Closing

I got through after 1 hour 20 mins on hold

Guy said it was a system glitch, nothing I had done wrong, and I'd get an extra 33 quid in next fridays payment

Ridiculous state of affairs if you ask me - i have a S/O coming out of my account every 2nd friday for 178, so this 165 has made it go tits up

Bubabear

Its awful. I finally got through to the yesterday about my claim for July and the woman I spoke to, said herself its so frustrating they are starting all over again and haven't a clue what's happening. I went back to work as I couldn't afford to be sick no pay at all. I really do hope they sort people out asap its so unfair people out sick last thing they need

BohsCeltic

Bubabear wrote: »

Are they making payments on Friday nights Saturday mornings as well now???

For me they are. It's very frustrating.

Bubabear

Are they making payments on Friday nights Saturday mornings as well now???