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E global central

Chase3

Website I found that delivers new cameras to Ireland. Has Dslr's at amazing prices. Just wondering if anyone has used it? Seems legit but I'm always weary.

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Kenny Logins

montana.monkey wrote: »

Same here. I did order on the 17 th of September. Sent them several mails and submitted tickets as well. Still they don’t want to update me on my parcel. Have paid with my pay pal...

I just sent another ticket saying I'm opening a PayPal dispute.

montana.monkey

Kenny Logins wrote: »

montana.monkey wrote: »

Hi! Exactly the same for me. Can i ask you if you received your parcel? If so how long did it take. Thank you

I have the same. Day 22 of excuses now, with no delivery in sight. Customer service aren't helping.

Same here. I did order on the 17 th of September. Sent them several mails and submitted tickets as well. Still they don’t want to update me on my parcel. Have paid with my pay pal...

montana.monkey

Same here. Sent them several mails and submitted tickets as well but they don’t want to update me on my parcel. Did order on the 17th of September. And paid with pay pal....

Kenny Logins

montana.monkey wrote: »

Hi! Exactly the same for me. Can i ask you if you received your parcel? If so how long did it take. Thank you

I have the same. Day 22 of excuses now, with no delivery in sight. Customer service aren't helping.

montana.monkey

Bangdiggy wrote: »

So bought the camera on the 5th of January, still haven't received it. Here are the updates
122018-01-23 We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.

112018-01-22 We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.

102018-01-21 Due to unforseen circumstances there is a delay in your shipment. We will update here once we have news.

92018-01-20 Processing delay, your parcel will be out for delivery shortly.

82018-01-19 Shipment further connected.

72018-01-18 Your parcel will arrive shortly at the courier depot.

62018-01-17 Shipment is on its way to the local depot.
52018-01-16 Your parcel has arrived at a sort facility.

42018-01-15 Shipment will arrive at courier depot for sorting shortly.

32018-01-14 Shipment is en-route to courier depot.

22018-01-13 In transit.

12018-01-12 The parcel has been picked by the courier; The parcel has left the courier's warehouse.

Hi! Exactly the same for me. Can i ask you if you received your parcel? If so how long did it take. Thank you

spix

I just got a phone delivered from them, box was not sealed and has scratches on the back of it.

tedpan

DylanC431 wrote:

Okay, after reading both the reviews on their own site and on here to an extent, it seems EGlobal can be a little hit and miss?

No, they're by far the best asian supplier in my experience. Have ordered 20 times now, 6 working days for delivery on average although have waited 3 weeks for delivery a few times. No issues with customs and the products have always been perfect. You just have to be patient although I think they have Pocophones in stock, really want one too but don't have cash at the moment.

Kamili

Head over to the android phone forum, there's a thread there on the Chinese phones, there's a good few recommendations of where to use to get phones from. If I recall correctly there's a few good sellers on AliExpress for Xiaomi phones. Bought my own Xiaomi phone off AliExpress two years ago.

DylanC431

Okay, after reading both the reviews on their own site and on here to an extent, it seems EGlobal can be a little hit and miss?

How are people's experiences with buying phones from them? I'm looking at getting a Xiaomi Pocophone F1 from them becuase it's the best price of all the vendors I've seen for it. (My choice is spending 220 euro on a new screen for my Nokia 7 Plus which smashed to bits after falling once IN A CASE... Or get a sub 300 euro phone that'll last me).

Looking at the mainstream sites doesn't wield much in the way of bargains, but then EGlobal appeared and has a 4 star rating on google's reviews, they seem to have a 90+ percent positive review score on the review site they link, and on here they seem pretty reliable.

Is there any other gray market places I should look that specialize in phones?

If all goes well with ordering a phone I might look at dealing with them again for something a bit more expensive in future

jenno86

spix wrote: »

Changed to WND? So thats not the full tracking? I guess they just used WND from somewhere within the EU rather than direct from China hence the faster speed.

Yes, I said that in my original post too. From dispatch it took a week.

spix

jenno86 wrote: »

For anyone following this thread - it changed to with WND on the Thursday and was delivered to me on the Monday.

Changed to WND? So thats not the full tracking? I guess they just used WND from somewhere within the EU rather than direct from China hence the faster speed.

jenno86

jenno86 wrote: »

Anyone know how long it takes to delivery when the tracking changes to - 'Your parcel has arrived at WND'.

WND Tracking
In transit SCANNED TO CONTAINER
08:56 Today BST
Visit tracking site: An Post
Elec Advice recd by carrier 07:20 Today BST
Despatched DESPATCHED 07:00 Today BST
Awaiting Despatch 06:04 Today BST
In transit PROCESSED DOWN PACKET LINE 05:04 Today BST

Nothing on An Post yet.

For anyone following this thread - it changed to with WND on the Thursday and was delivered to me on the Monday.

spix

jenno86 wrote: »

Anyone know how long it takes to delivery when the tracking changes to - 'Your parcel has arrived at WND'.

WND Tracking
In transit SCANNED TO CONTAINER
08:56 Today BST
Visit tracking site: An Post
Elec Advice recd by carrier 07:20 Today BST
Despatched DESPATCHED 07:00 Today BST
Awaiting Despatch 06:04 Today BST
In transit PROCESSED DOWN PACKET LINE 05:04 Today BST

Nothing on An Post yet.

I've had a parcel sent from another chinese company using WND before, its not super fast. Expect at least 7 days from time it is despatched before it shows up at anpost.

jenno86

Anyone know how long it takes to delivery when the tracking changes to - 'Your parcel has arrived at WND'.

WND Tracking
In transit SCANNED TO CONTAINER
08:56 Today BST
Visit tracking site: An Post
Elec Advice recd by carrier 07:20 Today BST
Despatched DESPATCHED 07:00 Today BST
Awaiting Despatch 06:04 Today BST
In transit PROCESSED DOWN PACKET LINE 05:04 Today BST

Nothing on An Post yet.

tedpan

@TFitz49

That's the normal process. It usually takes around 10 working days to receive an order. All customs are included by eglobal. Have you had any update on tracking etc?

Board Walker

I ordered the Nikon 105mm Macro from them and it said in stock, i was then told it wouldnt be in stock for 3 weeks so i got it from Grays in westminster instead. They refunded me within 6 hours.

There is a 3 year Guarantee with the D850 on Panamoz and they ship from the UK!

TFitz49

Placed my first order with them over a week ago for one of the iroomba robots, the order was showing as pending in my account, I emailed them and they said they were waiting on stock, got an email yesterday to say it had been dispatched from them to courier and still waiting on tracking number. The payment has not been taking from my account and no longer showing as pending either. After reading some of the reviews and realising it was coming from Hong Kong, i requested to cancel my order but they advised as it has been dispatched I cant cancel until I receive it first. Have people been charged customs on items? Also does anyone know if I can stop the payment going through on my card as I still don't have a tracking number?

tedpan

Chavways wrote:

Never again will I buy something from eGlobal. I know the savings compared to competitors are unbelievable but for my first purchase, this was one of the most painful experiences I've ever had with a company. Their shadiness and by default, them only replying to one email of yours a day, even if you reply to theirs immediately, just rubbed me up the wrong way.

Totally understandable although eglobal service is pretty good for Asian standards. Try dealing with tomtop, gearbest or banggood, absolutely impossible to get a replacement without sending more money.

That being said, the majority of the electronics I buy are purchased from Asia, the pros far outweigh the cons in my experience.

Chavways

Chavways wrote: »

Another follow up: DHL collected the watch on Monday morning to bring it to Hong Kong. It arrived late Tuesday evening (which has been the only painless part of this so far). eGlobal acknowledged receipt of it and said they'd contact me when they determined if the watch was broken by me or DOA. I got back and asked how long this would take (thinking maybe a day or 2) but they said it can be a week or more. So it'll still be at least 2 weeks before I get a working watch and that's assuming they don't say that I broke it. Never again.

The saga finally concluded last Monday. 5 weeks after my initial complaint to eGlobal about receiving a defective watch, I received my new one (thankfully working). eGlobal confirmed the first watch was broken about 1 week after they received it.

They then sent me DPD shipping details for a replacement. The shipping details hadn't activated after 7 working days and after a number of emails to them I eventually lost my cool because they kept telling me to check with DPD where the package is and when I should expect it....This was impossible because DPD hadn't received the package from eGlobal. The customer service rep didn't seem to understand this and outright refused to tell me where my watch was coming from (Hong Kong I assume) and would not tell me where it was. About 2 days after this, the tracking details eventually started working and I got my watch 2 days after.

Never again will I buy something from eGlobal. I know the savings compared to competitors are unbelievable but for my first purchase, this was one of the most painful experiences I've ever had with a company. Their shadiness and by default, them only replying to one email of yours a day, even if you reply to theirs immediately, just rubbed me up the wrong way.

Chavways

Chavways wrote: »

Having a nightmare of a time with this. Many, many ignored emails and follow ups later, I finally got something back. They were stringing me along with troubleshooting and asking me to try this and that for the last week even when I was telling them I had already done it and just wanted a replacement. Finally got return shipping details out of them when I threatened them with the small claims court. Courier due to pick it up on Monday but not sure I'd ever buy from them again knowing that the service is this bad when it all goes wrong.

Oh, and it has to be shipped back to Hong Kong and a new one shipped to me from there again when they verify that I didn't break the watch. So it'll probably be another 3-4 weeks before I actually get another one.

Another follow up: DHL collected the watch on Monday morning to bring it to Hong Kong. It arrived late Tuesday evening (which has been the only painless part of this so far). eGlobal acknowledged receipt of it and said they'd contact me when they determined if the watch was broken by me or DOA. I got back and asked how long this would take (thinking maybe a day or 2) but they said it can be a week or more. So it'll still be at least 2 weeks before I get a working watch and that's assuming they don't say that I broke it. Never again.

Dinarius

corks finest wrote: »

Don't think pay Pal worries them,but really can make a difference to the buyer,I personally can vouch for that

I don’t think it’s a case of worrying them. I just think it’s a case of best practice on the part of the buyer.

D.

Chavways

Dinarius wrote: »

Just curious; did you pay by credit card or PayPal?

I would be interested to know the relative customer satisfaction levels of those paying directly by credit card and those using secure third-party methods.

In short, does using the likes of Paypal make the likes of eGlobal take more care?

D.

I paid with credit card yeah.

corks finest

Dinarius wrote: »

Chavways wrote: »

Having a nightmare of a time with this. Many, many ignored emails and follow ups later, I finally got something back. They were stringing me along with troubleshooting and asking me to try this and that for the last week even when I was telling them I had already done it and just wanted a replacement. Finally got return shipping details out of them when I threatened them with the small claims court. Courier due to pick it up on Monday but not sure I'd ever buy from them again knowing that the service is this bad when it all goes wrong.

Oh, and it has to be shipped back to Hong Kong and a new one shipped to me from there again when they verify that I didn't break the watch. So it'll probably be another 3-4 weeks before I actually get another one.

Just curious; did you pay by credit card or PayPal?

I would be interested to know the relative customer satisfaction levels of those paying directly by credit card and those using secure third-party methods.

In short, does using the likes of Paypal make the likes of eGlobal take more care?

D.

Don't think pay Pal worries them,but really can make a difference to the buyer,I personally can vouch for that

Dinarius

Chavways wrote: »

Having a nightmare of a time with this. Many, many ignored emails and follow ups later, I finally got something back. They were stringing me along with troubleshooting and asking me to try this and that for the last week even when I was telling them I had already done it and just wanted a replacement. Finally got return shipping details out of them when I threatened them with the small claims court. Courier due to pick it up on Monday but not sure I'd ever buy from them again knowing that the service is this bad when it all goes wrong.

Oh, and it has to be shipped back to Hong Kong and a new one shipped to me from there again when they verify that I didn't break the watch. So it'll probably be another 3-4 weeks before I actually get another one.

Just curious; did you pay by credit card or PayPal?

I would be interested to know the relative customer satisfaction levels of those paying directly by credit card and those using secure third-party methods.

In short, does using the likes of Paypal make the likes of eGlobal take more care?

D.

tedpan

Chavways wrote:

Having a nightmare of a time with this. Many, many ignored emails and follow ups later, I finally got something back. They were stringing me along with troubleshooting and asking me to try this and that for the last week even when I was telling them I had already done it and just wanted a replacement. Finally got return shipping details out of them when I threatened them with the small claims court. Courier due to pick it up on Monday but not sure I'd ever buy from them again knowing that the service is this bad when it all goes wrong.

DOAs happen, although I've never had one with any of my many purchases from eglobal. Sounds like you're one of the unfortunate ones

Hope they sort it for you and keep us updated on the replacement progress.

Chavways

Chavways wrote: »

Took a chance on a Samsung Gear Sport smartwatch from eGlobal as it was half the price of everywhere else. Arrived today and was dead on arrival. No life in it and wont power on. Contacted Samsung and they said my only option is to send it back to vendor. Fingers crossed the returns process isn't a nightmare but I feel like it might be...

Having a nightmare of a time with this. Many, many ignored emails and follow ups later, I finally got something back. They were stringing me along with troubleshooting and asking me to try this and that for the last week even when I was telling them I had already done it and just wanted a replacement. Finally got return shipping details out of them when I threatened them with the small claims court. Courier due to pick it up on Monday but not sure I'd ever buy from them again knowing that the service is this bad when it all goes wrong.

Oh, and it has to be shipped back to Hong Kong and a new one shipped to me from there again when they verify that I didn't break the watch. So it'll probably be another 3-4 weeks before I actually get another one.

the butcher

Samsung A5 2017 model after 10 working days after I put in the order. All good - working no bother. Saved myself 155 euros!

Chavways

Took a chance on a Samsung Gear Sport smartwatch from eGlobal as it was half the price of everywhere else. Arrived today and was dead on arrival. No life in it and wont power on. Contacted Samsung and they said my only option is to send it back to vendor. Fingers crossed the returns process isn't a nightmare but I feel like it might be...

tedpan

Sorry if it's been asked before, I'm looking to buy from the eglobal UK site and ship to Parcel Motel as I can save 90 euro vs the EU site. Has anyone done this?

Chavways

vectra wrote: »

Save over an extra 100 by buying from E-Infinity.

HERE

I'd second E-Infinity. Have bought approx 2k of gear off them with no issues. Cheaper too and doesn't seem to have the will it/wont it arrive nature of eGlobal.