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Child Item

Turas Nua, Beware, understand what you may be getting into.

JimmyTee

I have been on Turas Nua's books with about 3 months, they haven't done anything worth while for me during this time, but I obliged their requests for meetings, as I understood at the time it was part of the social welfare system and their requirments.

Now I have since got a job on my own merit, so I contacted my appointed rep at Turas Nua just to be polite and to sign of their system, after a friendly chat and me telling her the company name and the position I have been given, she then tells me they will need to contact my new employer to verify my employment and ensure my benefits will be correct (BS), this was the point I sniffed a rat and realised she didn't have my best interests at heart (How naive am I ).

Upon checking the web about Turas Nua, I only now realise they are a private company appointed by the Department of Social protection. They are a profit making company and not a state body.

I have told them very firmly not to contact my new employer, but they have said that I signed a acceptance form with them at the start and this allows them to follow my progress, and part of that is contacting employers.

I contacted Citizens Information, who put me onto the Data Protection Commissioner, their reply was if "I had signed an agreement, then Turas Nua may be entitled to contact my employer".

This is a ludicrous situation, I don't want them hassling my new employer, and no doubt they are trying to see if they can get others in the door as well as earning their own commission.

I don't know if there is much I can do at this point.

So this is more a word of warning to others who may be asked to sign up with Turas Nua and what their motives are, because you are not number one priority.

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fin12

Little Less Conversation wrote: »

No one should have anything more to do with them once you have work and stopped claiming. I don't understand why they continue to harass you once you have work.

I get emails from them every now and then to fill out. Asking me am I still working?

Little Less Conversation

Doctor Jimbob wrote: »

These geniuses are after calling me yet again, this time asking me to confirm part of my PPS number. Think I'll pass, thanks anyway lads.

Does anyone know if there's a formal complaints procedure? Funnily enough, I can't find any information on this on their website :rolleyes:

No one should have anything more to do with them once you have work and stopped claiming. I don't understand why they continue to harass you once you have work.

splinter65

Doctor Jimbob wrote: »

These geniuses are after calling me yet again, this time asking me to confirm part of my PPS number. Think I'll pass, thanks anyway lads.

Does anyone know if there's a formal complaints procedure? Funnily enough, I can't find any information on this on their website :rolleyes:

http://www.turasnua.ie/content/view/Service+statement

Here’s how to complain, on the website. You really should, and persue it.

oceanman

Doctor Jimbob wrote: »

These geniuses are after calling me yet again, this time asking me to confirm part of my PPS number. Think I'll pass, thanks anyway lads.

Does anyone know if there's a formal complaints procedure? Funnily enough, I can't find any information on this on their website :rolleyes:

tell them noting, no information at all..

frosty123

i think its designed to p!ss you off to such an extent that you'll take any ol'job just get off it

autumneyes

dhaughton99 wrote: »

I’ve been on it near a year and only have been asked to do job searches and quarterly reviews. Did you request the tests?

Nope.

Little Less Conversation

I'd be careful adding work details on Facebook in case they look you up.

Heiser

frosty123 wrote: »

well i was told yesterday even if you're on a CE scheme you still have to attend TN ? is this true?

They say this is the case although I don't know what they'll actually do if you don't attend your meetings. When on a CE you won't be on jobseekers so they can't cut your payment

Heiser

hawkeyethenoo wrote: »

ive just been called for jobpath, there is an ccna ecollege course i'd like to do while looking for work. i take it this isnt possible on jobspath?

You can do this course while on the jobpath program.

Faith+1

splinter65 wrote: »

TN/Seetec don’t have the power to cut anyone’s payment. They simply report back to SW about engagement/non engagement etc and SW will cut payments if they think it’s appropriate.

Yes I know that. They are the one's who inform SW to cut a persons payment and in most cases the will. Hense dont refuse to engage but do refuse to sign the PPP.

Johnnycanyon

Doctor Jimbob wrote: »

Just to add to that, don't believe any assurances they give you either. I was told that as long as I let them know I was working, I wouldn't be contacted. They've rang me more in the three months I've been working than the six months they were allegedly helping me find work. It was Seetec in my case rather than TN, but they're just two cheeks of the same arse anyway.

Edit: I just got another call from them, this is getting ridiculous. Anyone know who I can contact to make a complaint?

I never told them I was going to work , but when they phoned my employer he told them he does not know who they are and was unable to give out information about employees and they would need to contact me directly..As I have no phone (as far as TN are concerned) I never heard another word..Mind you I am still baffled how the found out where I was working.. if I were you I would contact Clare Daly she will point you in the right direction for making a complaint against the scammers.

splinter65

Faith+1 wrote: »

Yep, once they call you they won't release you to do courses. Personally I would attend the meeting but refuse to sign the PPP agreement, there is no legislation that allows them to cut your SW if you refuse. By attending the meetings you are engaging with them however they will take no interest in you if you're denying them a commission.

TN/Seetec don’t have the power to cut anyone’s payment. They simply report back to SW about engagement/non engagement etc and SW will cut payments if they think it’s appropriate.

Faith+1

hawkeyethenoo wrote: »

ive just been called for jobpath, there is an ccna ecollege course i'd like to do while looking for work. i take it this isnt possible on jobspath?

Yep, once they call you they won't release you to do courses. Personally I would attend the meeting but refuse to sign the PPP agreement, there is no legislation that allows them to cut your SW if you refuse. By attending the meetings you are engaging with them however they will take no interest in you if you're denying them a commission.

hawkeyethenoo

ive just been called for jobpath, there is an ccna ecollege course i'd like to do while looking for work. i take it this isnt possible on jobspath?

pq0n1ct4ve8zf5

[Deleted User] wrote: »

If they are sending you letters then sleep well in the fact that someone there is getting it in the neck to get your employers details out of you so a commission can be claimed

Would they write to you when they could call your employer directly?

Yeah, the letter is pretty sneaky, phrased "confirm a few details" rather than "give us this information". Almost certain I provided a phone number when I started with them but maybe they didn't keep a record.

frosty123

frosty123 wrote: »

If I do a CE scheme . . Does that mean I'm off the T N register?

splinter65 wrote: »

Since June you can opt to do a CE Scheme and you will be off the live register if you do.

well i was told yesterday even if you're on a CE scheme you still have to attend TN ? is this true?

[Deleted User]

If they are sending you letters then sleep well in the fact that someone there is getting it in the neck to get your employers details out of you so a commission can be claimed

Would they write to you when they could call your employer directly?

pq0n1ct4ve8zf5

JESUS. I'm after getting another letter off them there, looking for details of my employment and employers' contact details, wondering if they could offer me any "further assistance".

I would question, in the strongest possible terms, the use of the word "further" there. Some assistance beyond "hey you should sign up for an Alison account!" "Have you heard of jobs.ie?" "What's your qualifications again? What kind of, like, jobs do people with that do?" and "Here's a workbook about STAR questions, the twelve of us are doing this workbook for the next 2 1/2 hours" is required before you can go throwing the word further around, IMO.

I assume they got my employers' phone number at some point, seeing as I was employed by them since before I was referred to TN. I've been in the job for over a year and a half now, so does that not fall outside of the window in which they "assist" you?

No intention of sending the letter back, but is there any point shooting an e-mail saying I don't want them to contact my employer, or myself? I'll give a heads up to the person whose phone number they probably have, he's not going to be happy if he starts getting plagued with calls.

Very fcuking frustrating that a failed exercise in outsourcing unemployment support is trying to tick some boxes in a desperate attempt to make it look like they're within a country mile of being useful or value for money by persisting in contacting me MONTHS after I thought I was shot of them.

Henryhill2

Postgrad10 wrote: »

Report them. God only knows what confidence they break when they talk about you when you are not there. You shouldn't know any details of another client.

I don't think complaints go anywhere with turas nua

Postgrad10

Report them. God only knows what confidence they break when they talk about you when you are not there. You shouldn't know any details of another client.

dhaughton99

Parasites is the word. I was down in my assigned office this morning doing a job search and they are in there breaking their ****e laughing between themselves about a lady who had a sociology degree and was trying to get a placement in her profession.

Johnnycanyon

Anybody going for an interview would be better off saying nothing to those Parasites TN ,it has nothing to do with them.. I got a job on my own as I have done all my life and those bastards had the audacity to phone my employer causing me great embarrasement ,and I still do not know how they found out where I was working, they must have gotten the information from SW/revenue.

thinkingahead

splinter65 wrote: »

The employer reports back to Turas Nua and TN give you the feedback.

Would the employer have a problem in hiring someone from Turas Nua, as I heard TN rings them to see how we are doing

splinter65

thinkingahead wrote: »

Just wondering, When you get a interview for a job does Turas Nua ring the job to check up to see how the interview went with them?

The employer reports back to Turas Nua and TN give you the feedback.

thinkingahead

Just wondering, When you get a interview for a job does Turas Nua ring the job to check up to see how the interview went with them?

dhaughton99

autumneyes wrote: »

Hi Folks, I have been on Turas Nua for 3 months, Never knew anything about the refusal to sign the PPP. I would have refused if I had found this thread earlier. My policy/advice for anyone who is reading this thread and has read the links provided. Refuse and engage or sign and engage, at the end of the day, I don't really care what info they have on me, I'll play their game of engagement and entertain myself along the way, But I could have entertained myself a lot more if I had known I was well within my rights not to sign their contract. Anyways I have a question, I am scheduled to partake in some psychometric tests next week, does anyone have any experience of these? which ones do Turas Nua usually use, for the Customer!

I’ve been on it near a year and only have been asked to do job searches and quarterly reviews. Did you request the tests?

Bukowski Lives

MikeHammer70 wrote: »

Were you penalised in any way for missing meetings

No. I was just told off by my advisor.

Bukowski Lives

autumneyes wrote: »

Hi Folks, I have been on Turas Nua for 3 months, Never knew anything about the refusal to sign the PPP. I would have refused if I had found this thread earlier. My policy/advice for anyone who is reading this thread and has read the links provided. Refuse and engage or sign and engage, at the end of the day, I don't really care what info they have on me, I'll play their game of engagement and entertain myself along the way, But I could have entertained myself a lot more if I had known I was well within my rights not to sign their contract. Anyways I have a question, I am scheduled to partake in some psychometric tests next week, does anyone have any experience of these? which ones do Turas Nua usually use, for the Customer!

It's just a lot of questions about your personality, if it's the same thing I'm thinking of.

MikeHammer70

Bukowski Lives wrote: »

Just phone before your meeting and say you can't make it for whatever reason and they'll reschedule you.

I missed a few meetings without giving notice. If your appointment is at 12.30 and you are not there by 12.35 they will ring your phone and ask where you are. Then they will say they have to put it as a non-attendance. But if you phone the day before it's fine.

Were you penalised in any way for missing meetings

autumneyes

Hi Folks, I have been on Turas Nua for 3 months, Never knew anything about the refusal to sign the PPP. I would have refused if I had found this thread earlier. My policy/advice for anyone who is reading this thread and has read the links provided. Refuse and engage or sign and engage, at the end of the day, I don't really care what info they have on me, I'll play their game of engagement and entertain myself along the way, But I could have entertained myself a lot more if I had known I was well within my rights not to sign their contract. Anyways I have a question, I am scheduled to partake in some psychometric tests next week, does anyone have any experience of these? which ones do Turas Nua usually use, for the Customer!