briegegem1 wrote: » I've been having similar issues recently and it's so frustrating, 365 online banking does not seem to be giving me accurate information on my account at all these past few weeks. I've also been told that it's retailers and when they make their deposits. I've been keeping a very close eye on my account this past week and once again, I make a transaction, it comes up as a pending transaction and then sometimes that pending transaction disappears. It's not a very reliable service, and I've been chatting with family and friends who do online banking with other banks, and this is not a common thing with their banks.
bennyl10 wrote: » Bank of Ireland: Tara wrote: » moloner4 wrote: » Sorry you haven't answered the question. I'll start again. I regularly buy with a supplier similar products. I bought two different products 10 minutes between the two as i regularly do. Both initially appear in my account as pending and money is credited out. After a few days one goes from pending to actual, while the second disappears for a couple of days (money then debited back into my account with no statement of this occurring) and then crediting out of my account after a few more days out of the blue. This makes 365, in my view, completely useless. Can you please explain why it disappears and reappears with no warning? Myself and my family are getting frustrated as this is happening to all of us regularly only with BOI. Hi moloner4, As mentioned in our first response, the card transaction will move to completed transactions after the retailer fully processes the payment. If the retailer takes a bit longer to process a card payment, it can cause it to be removed from your account and it will then reappear when the retailer does fully process it. We'd be unaware of why a particular retailer is not fully processing both payments at the same time. Just to clarify, we can only answer in general terms here as we don't have access to your account. If you have a specific transaction query, please contact customer service who can check it further. Thanks, Tara Can you explain why aib and UB are all able to do it straight away? but you can't?
Bank of Ireland: Tara wrote: » moloner4 wrote: » Sorry you haven't answered the question. I'll start again. I regularly buy with a supplier similar products. I bought two different products 10 minutes between the two as i regularly do. Both initially appear in my account as pending and money is credited out. After a few days one goes from pending to actual, while the second disappears for a couple of days (money then debited back into my account with no statement of this occurring) and then crediting out of my account after a few more days out of the blue. This makes 365, in my view, completely useless. Can you please explain why it disappears and reappears with no warning? Myself and my family are getting frustrated as this is happening to all of us regularly only with BOI. Hi moloner4, As mentioned in our first response, the card transaction will move to completed transactions after the retailer fully processes the payment. If the retailer takes a bit longer to process a card payment, it can cause it to be removed from your account and it will then reappear when the retailer does fully process it. We'd be unaware of why a particular retailer is not fully processing both payments at the same time. Just to clarify, we can only answer in general terms here as we don't have access to your account. If you have a specific transaction query, please contact customer service who can check it further. Thanks, Tara
moloner4 wrote: » Sorry you haven't answered the question. I'll start again. I regularly buy with a supplier similar products. I bought two different products 10 minutes between the two as i regularly do. Both initially appear in my account as pending and money is credited out. After a few days one goes from pending to actual, while the second disappears for a couple of days (money then debited back into my account with no statement of this occurring) and then crediting out of my account after a few more days out of the blue. This makes 365, in my view, completely useless. Can you please explain why it disappears and reappears with no warning? Myself and my family are getting frustrated as this is happening to all of us regularly only with BOI.
harr wrote: » Nothing new unfortunately, if you look back over the forum you will this question asked a number of times and is happening a number of years. Completely impossible to track your transactions unless you do it manually yourself.. It gets particularly bad around Bank holidays. BOI have regularly blamed retailers for not processing card payments for a number of days even though I have sent proof a few times that it’s nothing to do with retailers.
Bank of Ireland: Alison wrote: » Thanks moloner4 for coming back to us. When you make a purchase with a retailer they may also put through a pre authorisation payment along with the actual payment. As your card operates on a live system, both payments can initially debit the account. The duplicate amount will not reappear as a credit, it will fall off the debit side of your account automatically increasing the balance by this amount. Many Thanks Alison
Bank of Ireland: Lorna wrote: » Hi Moloner94, Thank you for getting in touch with us. When you make a transaction, it comes up as pending on your 365online, a transaction completes when it is processed by the retailer. We would always recommend keeping a note of any card transactions you make until you see them in your Completed Transactions just to avoid going over the limit. If you have any queries about a specific transaction you can drop an Ask a Question in the Service Desk menu option on your 365online. We apologise for any inconvenience caused by this. Thanks, Lorna
Telly wrote: » moloner4 wrote: » Hello, My account balance is far higher than what it should be. I checked a few days ago and two regular transactions with the same supplier I make went in and my account was credited as should be. However I checked today to show only one transaction was there while the other has just vanished. This is not the first time this happened, how come this occurs as I know they have been paid? Same thing happens to me. Bought flights on aer Lingus last Thursday and saw the money come out. Then Friday it disappeared till today. Very annoying!
moloner4 wrote: » Hello, My account balance is far higher than what it should be. I checked a few days ago and two regular transactions with the same supplier I make went in and my account was credited as should be. However I checked today to show only one transaction was there while the other has just vanished. This is not the first time this happened, how come this occurs as I know they have been paid?
