Pangea wrote: » Hi I bought an android box online for £99 the shipping was via £6.00 via DHL Next Day Delivery (the only option on their site). However the box was faulty, the seller (entertainment box) said they don't refund the original postage. They also said they that they wouldn't cover my postage return, but after I said it says on their terms and conditions that they do, they said they would refund £3.95. My understanding is that I should be refunded the original postage costs also by law, am I right?
D3V!L wrote: » Did you pay with PayPal ?
L1011 wrote: » You're entitled to the entire cost including return - assuming you didn't use a forwarder like parcel motel. The retailer should be aware of the high return costs from Ireland before they sell here.PayPal or credit card chargeback for the balance if they don't pay it all
CeilingFly wrote: » They have no option but to return the minimum shipping fee option available to you. If the had a 3,95 shipping option to Ireland, that's the refund cost, but if the only shipping option to Ireland was £6, they must by law refund that to you. If the item is faulty, they must either arrange collection or re-imburse the return fee you spent. That's one of the drawbacks if you are an online retailer and a retailer must accept that.
Pangea wrote: » Thanks lads I did use address pal and got it delivered in uk ,the min postage cost available was £6 When I told them it was law to cover the initial postage aswell this was their response "I can only provide information as what’s as per terms we offer. What you need is something we cannot do as postage cost original was paid on new item purchase and as you found fault and want to return so postage cost on returning up to £3.95 and product cost can be covered
CeilingFly wrote: » OK, you have a little issue. If the minimum charge to a UK address is 3.95 and you used the addresspal uk address, then they are correct in offering 3.95 unless you can show that there was no such 3.95 option Also, they would also be correct in only giving you the equivalent UK cost of return as they delivered to a UK address. That's the drawback of addresspal and some places are now refusing to send items to "PO Box addresses including third party forwarding addresses" others may request further identification (we do) But EU and UK law supercede any terms and conditions. I'd simply return the item and look for a full refund and buy from a more reputable store.
Pangea wrote: » I did use address pal and got it delivered in uk
GarIT wrote: » Then you bought it in the UK and UK and EU law applies. After you bought it in the UK AddressPal imported it to Ireland on your behalf.
Pangea wrote: » Yes I am aware of that but Im still entitled to a refund of my delivery to address pal in Uk though
Pangea wrote: » In the end they said they would refund the full refund, stupidly I didn't pay the extra 8euro to register the return, it still cost me €10 via normal return, one month later and they claim 'they 'never received my parcel', just wasted 140 € on this crowd. Avoid. I guess I havent a leg to stand on?? I asked an Post to investigate but without a tracking number I cant see them doing much.
