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QuickPark

ArielAtom

Having used QuickPark for the past 5 years I maybe taking business elsewhere. Due to me forgetting to book my car in for the 1st time ever, I have been told there is no room at the inn!!!!. I use it approx 40 times a year. Having explained my situation I was told sorry it doesn’t matter if you are a regular or not. Anyone use any of the other long term parks and which ones do you find best??? I am really pissed off at the complete lack of customer service.

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dudara

Closing this thread

dudara.

Peregrinus

ArielAtom wrote: »

As you use the term we I assume you are connected to QP.

I am not connected with QP. As Dudara said, by "we" I mean "we, the readers of the thread that you created".

ArielAtom wrote: »

It was the curt manner in which the person who took the call dealt with it, nothing else.

You were on the call, and we weren't, so if you say their manner was curt, I accept that. I just point out that this is the first time in the thread you have said anything negative about their manner. That, more than any connections people do or don't have with QP, probably explains why you have felt so misunderstood.

SteM

ArielAtom wrote: »

From a customer service point, i personally thought they way the call was handled was not great. That was my point.

It wasn't the point of your OP, you never very mentioned that. You just mentioned that you were a regular customer and they didn't have a spot for you. The customer service thing only came up when people didn't agree with you. They said 'sorry, we're full', were they rude to you or something? That sounds pretty polite and as much of an explanation than you can expect.

dudara

@ArirlAtom - lay off making assumptions that posters are connected to QP. Making that kind of comment only riles up people

@All posters - watch the tone please. There’s a lot of snarkiness in here

dudara

Del2005

ArielAtom wrote: »

As you use the term we I assume you are connected to QP. It was the curt manner in which the person who took the call dealt with it, nothing else.

We as in the posters here.

You said you wanted a short and sweet answer and were told it was full. Now you are complaining about how a busy person told an awkward individual that they are Full and not to use them because of this!

ArielAtom

Peregrinus wrote: »

ArielAtom wrote: »

Fully agree, I have used the premium parking since inception. When I made the call after forgetting to book, which I fully acknowledge was my fault, I am not debating that. From a customer service point, i personally thought they way the call was handled was not great. That was my point. I had my rant and yes I think it's a great service in Quickpark

But we don't understand why you think their handling of the call was "not great".

You wanted a space; none was available; they told you so, which was the information you needed. You say that "a simple explanation might have done it", but I really don't see a possible explanation any simpler than the one they actually gave you.

Did you feel they should have told you more than that? if so, what?

Or is it that they were rude in their manner when handling your call? You don't suggest that in your OP, or indeed in any of your posts.

We're still mystified as to what they did wrong. Obviously something they did pissed you off, but we genuinely have no idea what.

As you use the term we I assume you are connected to QP. It was the curt manner in which the person who took the call dealt with it, nothing else.

Peregrinus

ArielAtom wrote: »

Fully agree, I have used the premium parking since inception. When I made the call after forgetting to book, which I fully acknowledge was my fault, I am not debating that. From a customer service point, i personally thought they way the call was handled was not great. That was my point. I had my rant and yes I think it's a great service in Quickpark

But we don't understand why you think their handling of the call was "not great".

You wanted a space; none was available; they told you so, which was the information you needed. You say that "a simple explanation might have done it", but I really don't see a possible explanation any simpler than the one they actually gave you.

Did you feel they should have told you more than that? if so, what?

Or is it that they were rude in their manner when handling your call? You don't suggest that in your OP, or indeed in any of your posts.

We're still mystified as to what they did wrong. Obviously something they did pissed you off, but we genuinely have no idea what.

ArielAtom

CH3OH wrote: »

To add some balance.
I used QuickPark last week with the Priority parking as it was only €43 for 8 days using the the code Woof

Parked the car beside the priority office area . right beside bus pick up point
On return car was waiting . I thought it was excellent service..

But there were signs on the way in that said it was full except for pre bookings

Fully agree, I have used the premium parking since inception. When I made the call after forgetting to book, which I fully acknowledge was my fault, I am not debating that. From a customer service point, i personally thought they way the call was handled was not great. That was my point. I had my rant and yes I think it's a great service in Quickpark

CH3OH

To add some balance.
I used QuickPark last week with the Priority parking as it was only €43 for 8 days using the the code Woof

Parked the car beside the priority office area . right beside bus pick up point
On return car was waiting . I thought it was excellent service..

But there were signs on the way in that said it was full except for pre bookings

iamwhoiam

ArielAtom wrote: »

Cheers matey, I’ve explained through the thread. Your input is valued though. You’re obviously a seasoned customer service rep.

No , just someone with a bit of cop on . But keep on trying why don't you .

whippet

amcalester wrote: »

Ah, you're a customer is always right type of person.

Gotcha.

The customer is always right ........... except when they are wrong

amcalester

ArielAtom wrote: »

Cheers matey, I’ve explained through the thread. Your input is valued though. You’re obviously a seasoned customer service rep.

Ah, you're a customer is always right type of person.

Gotcha.

ArielAtom

iamwhoiam wrote: »

ArielAtom wrote: »

No, just a simple explanation might have done it. But sorry were full didn’t really do it for me. Anyway I booked an alternative spot, soon all good. Thanks for your reply. Much appreciated.

Sorry we are full is an explanation ? What did you want ? A breakdown of how many cars were there or what full actually means ?

Cheers matey, I’ve explained through the thread. Your input is valued though. You’re obviously a seasoned customer service rep.

iamwhoiam

ArielAtom wrote: »

No, just a simple explanation might have done it. But sorry were full didn’t really do it for me. Anyway I booked an alternative spot, soon all good. Thanks for your reply. Much appreciated.

Sorry we are full is an explanation ? What did you want ? A breakdown of how many cars were there or what full actually means ?

ArielAtom

CeilingFly wrote: »

ArielAtom wrote: »

Where did I blame it on someone else??? Thanks for your valued input. Very much appreciated.

In your original post - you effectively blamed them for not conjuring up a space for you in a FULL carpark.

You forgot, take it on the chin as you now seem to have done and get a space elsewhere. We all forget things now and then, but no use looking to then blame the provider for your own error.

Effectively and blaming are two different things. Yes I have accepted it, I suppose I was just venting my spleen. More of a rant than apportioning blame.

amcalester

ArielAtom wrote: »

I’d say it’s more short and sweet myself.

What could they have done that would have satisfied you enough to not start this thread?

CeilingFly

ArielAtom wrote: »

Where did I blame it on someone else??? Thanks for your valued input. Very much appreciated.

In your original post - you effectively blamed them for not conjuring up a space for you in a FULL carpark.

You forgot, take it on the chin as you now seem to have done and get a space elsewhere. We all forget things now and then, but no use looking to then blame the provider for your own error.

ArielAtom

Lennox Sparse Turbojet wrote: »

ArielAtom wrote: »

No, just a simple explanation might have done it. But sorry were full didn’t really do it for me. Anyway I booked an alternative spot, soon all good. Thanks for your reply. Much appreciated.

Sorry we're full is a comprehensive explanation.

I’d say it’s more short and sweet myself.

ArielAtom

CeilingFly wrote: »

You forgot and you want to place the blame on someone else?

Are you serious?

I woke up late last year and missed a flight to Leeds. I've flown with aerlingus hundreds of times over the years. Maybe I should have asked them to hold the flight for me, and if they refused come on boards and rant about them not doing that.

Where did I blame it on someone else??? Thanks for your valued input. Very much appreciated.

slave1

DAA Long Term Blue is generally the next best value

ytpe2r5bxkn0c1

ArielAtom wrote: »

No, just a simple explanation might have done it. But sorry were full didn’t really do it for me. Anyway I booked an alternative spot, soon all good. Thanks for your reply. Much appreciated.

Sorry we're full is a comprehensive explanation.

ArielAtom

Lennox Sparse Turbojet wrote: »

Not being funny but did you expect them to conjure up a space just for you if they're full?

No, just a simple explanation might have done it. But sorry were full didn’t really do it for me. Anyway I booked an alternative spot, soon all good. Thanks for your reply. Much appreciated.

Trigger Happy

CeilingFly wrote: »

I suspect the poster was being sarcastic

I am wondering if the OP was being sarcastic too!

CeilingFly

L1011 wrote: »

If they're full they can't be accommodating.

Liveline will have no interest - this is the same as a hotel being full, it happens.

Lennox Sparse Turbojet wrote: »

That's ludicrous! If they were full then they were full. They're not psychic.

I suspect the poster was being sarcastic

Xterminator

Op, do you think they should remove a car belonging to a non regular?

ShatterProof

iamwhoiam wrote: »

I shop in Lidl twice a week . How dare they be closed at 2 am when I fancied some cheese

Eating cheese that late can lead to strange dreams. Perhaps like thinking it’s someone else’s fault.

iamwhoiam

I shop in Lidl twice a week . How dare they be closed at 2 am when I fancied some cheese

ytpe2r5bxkn0c1

That's ludicrous! If they were full then they were full. They're not psychic.

DellyBelly wrote: »

Liveline may be a good starting point. If you are that regular a user they should have been more accommodating.

L1011

DellyBelly wrote: »

Liveline may be a good starting point. If you are that regular a user they should have been more accommodating.

If they're full they can't be accommodating.

Liveline will have no interest - this is the same as a hotel being full, it happens.

DellyBelly

Liveline may be a good starting point. If you are that regular a user they should have been more accommodating.