heroics wrote: » I moved over to Eir from vodafone about a month ago because of wifi calling. This part works great but that is the only thing I am satisfied with. Coverage is nowhere near as good as vodafone and the 4G speeds when I have it are a lot slower. Places that I used to have no problem streaming now I struggle to even browse internet. The Eir sports app has not worked since day 1. Logged a ticket and was supposed to get a call back. 4 weeks waiting on that now. TBH If vodafone had wifi calling or had not discontinued suresignal I'd be back with them.
BEB wrote: » heroics wrote: » I moved over to Eir from vodafone about a month ago because of wifi calling. This part works great but that is the only thing I am satisfied with. Coverage is nowhere near as good as vodafone and the 4G speeds when I have it are a lot slower. Places that I used to have no problem streaming now I struggle to even browse internet. The Eir sports app has not worked since day 1. Logged a ticket and was supposed to get a call back. 4 weeks waiting on that now. TBH If vodafone had wifi calling or had not discontinued suresignal I'd be back with them. Not sounding great so for me.. I'll have a look around at other networks and probably change.. Not even responding here haha.. Tks for your feedback
eir: Tracey wrote: » Hi BEB, Thanks for getting in touch with us today. I'm sorry to hear you are experiencing issues with your service. Have you carried out all troubleshooting steps? A location update and testing your SIM in a different handset. Thanks Tracey
BEB wrote: » eir: Tracey wrote: » Hi BEB, Thanks for getting in touch with us today. I'm sorry to hear you are experiencing issues with your service. Have you carried out all troubleshooting steps? A location update and testing your SIM in a different handset. Thanks Tracey I am contacting you to gain help doing the troubleshooting steps.. As I said I only switched over from three less than two weeks ago, of which I had excellent coverage. No fault with phone.. I have one bar on my phone now and if I move slightly it will lose all coverage.. I also have another phone using three and its about 4 years old and that phone has full signal..... What is updating location all about, a little help would be useful!
eir: Tracey wrote: » BEB wrote: » eir: Tracey wrote: » Hi BEB, Thanks for getting in touch with us today. I'm sorry to hear you are experiencing issues with your service. Have you carried out all troubleshooting steps? A location update and testing your SIM in a different handset. Thanks Tracey I am contacting you to gain help doing the troubleshooting steps.. As I said I only switched over from three less than two weeks ago, of which I had excellent coverage. No fault with phone.. I have one bar on my phone now and if I move slightly it will lose all coverage.. I also have another phone using three and its about 4 years old and that phone has full signal..... What is updating location all about, a little help would be useful! No problem. Can you try doing a location update by switching your phone on aeroplane mode for 10 mins please? Let me know if this changes anything for you. Thanks Tracey
eir: Tracey wrote: » No problem. Can you try doing a location update by switching your phone on aeroplane mode for 10 mins please? Let me know if this changes anything for you. Thanks Tracey
BEB wrote: » eir: Tracey wrote: » No problem. Can you try doing a location update by switching your phone on aeroplane mode for 10 mins please? Let me know if this changes anything for you. Thanks Tracey Right I did as requested and nothing has improved... I have one bar on my phone that I'm lucky to have as usually have none... Are you not going to request my number ect to check am I affected by any possible technical problems you are having at the moment.. If not ill be porting my number to a different network as its unusable to me like this....
eir: Tracey wrote: » Ok no problem. I'm afraid we have to carry out troubleshooting steps as our tech team will not escalate the case or investigate without these steps being done first. Feel free to PM me your mobile, PIN and name on the account. Can you also send on 3 examples of when the issues have happened, we will require - Date of calls, times, the number that was dialling you and where you were when you got the calls. Once we have this information we can query this with our tech team for you. Thanks Tracey
BEB wrote: » eir: Tracey wrote: » Ok no problem. I'm afraid we have to carry out troubleshooting steps as our tech team will not escalate the case or investigate without these steps being done first. Feel free to PM me your mobile, PIN and name on the account. Can you also send on 3 examples of when the issues have happened, we will require - Date of calls, times, the number that was dialling you and where you were when you got the calls. Once we have this information we can query this with our tech team for you. Thanks Tracey No need to be afraid this is what I'm requesting you to do.. And the signal strength is crap all the time not when I'm calling a particular number..I'll pm you anyway...
vwbeetleie wrote: » I'm also having the same problem I was with Meteor for years and no problems and then it changed to Eir I have no reception anywhere calls keep dropping I was in a big town today and had to use what's app to message people as people couldn't hear me on the phone. I've done the airplane mode and it's made no difference I've a Samsung S6 so it's not as if it's a crappy old phone. I'm due an upgrade and I'm seriously thinking of moving to a different network
Ash.J.Williams wrote: » vwbeetleie wrote: » I'm also having the same problem I was with Meteor for years and no problems and then it changed to Eir I have no reception anywhere calls keep dropping I was in a big town today and had to use what's app to message people as people couldn't hear me on the phone. I've done the airplane mode and it's made no difference I've a Samsung S6 so it's not as if it's a crappy old phone. I'm due an upgrade and I'm seriously thinking of moving to a different network I can safely say éir have no coverage worth paying for in Ireland and I'd be happy to debate that with éir.
heroics wrote: » Here are 2 attachments showing what I am talking about. Image 1 shows speedtests done in Feb when i was supposedly on 4G (LTE) download speeds of 0.68, 1.93, 2.32 Image 2 was just now. Sitting at my desk. First test done at 08:13 4G 34.8 Down, 2nd test done @8:18 3G 0.25 Down I am based in Blanchardstown Dublin btw.
Leinster D wrote: » Hi all. I am due to complete finish my 24 month contract with Vodafone (€45 per month) in a few days and wish to move to a short term sim only plan as I don't need to buy a new phone. I never go over 100 minutes or texts a month and usually use about 3GB per month.[font=Verdana,Arial,Helvetica,sans-serif]I am an I phone 6 customer. The coverage with Vodafoneis excellent and may be difficult to complete with this but the lowest sim only short term plan with Vodafone is €25 per month.[/font] I am open to any providers and the best deal so far appears to be with EIR Mobile who provide €15 per month with unlimted calls, texts and 15GB data per month. Does anyone know if the Eir mobile coverage in particular in the following areas is good? Dublin 2,4,14,16,18 and South County Dublin Thanks
Ash.J.Williams wrote: » Éir are a scam... It's that simple. Is the coverage good in dublin?
eir: Thomas wrote: » Ash.J.Williams wrote: » Éir are a scam... It's that simple. Is the coverage good in dublin? Hi Ash.J.Williams, If you are experiencing any issues, please feel free to PM me the details. Thanks Thomas
Chimmychonga wrote: » Recently came back to the emerald isle for a holiday. 3 weeks is all I'm here so of course eir 15gb data allowance and unlimited calls was a no brainer. It worked at the airport. I started heading west. It was then I realised I'd made a boo boo. Little or no coverage all the way home to roscommon. Could not receive whatsapp msgs unless I was passing through a town. Couldn't even load directions on maps. I was willing to just use wifi where I could and just chalk it down to lack of research before purchase. My fault. But then I started making phone calls and thats when it got ridiculous. I have a bar or 2 average inside my house which is usually enough to make and receive calls clearly but no. I cannot make out a word the person on the other side is saying to me. If I go outside the change is tiny but noticeable. They can hear me apparently but all I get is muffled crackly noise that vaguely resembles human speech. 3 days later and after reading this thread I'm going to have to bite the bullet and switch to another carrier. I wish I came here first so I am adding my story in the hopes others will not fall into eir scam. I have the recordings of the calls which I would be happy to supply to Eir: Thomas but I've still yet to see anybody here who got satisfaction from support. I'm not going to waste what little time I have here arguing with robots. Rant over. Hope someone finds it useful.
eir: Thomas wrote: » Chimmychonga wrote: » Recently came back to the emerald isle for a holiday. 3 weeks is all I'm here so of course eir 15gb data allowance and unlimited calls was a no brainer. It worked at the airport. I started heading west. It was then I realised I'd made a boo boo. Little or no coverage all the way home to roscommon. Could not receive whatsapp msgs unless I was passing through a town. Couldn't even load directions on maps. I was willing to just use wifi where I could and just chalk it down to lack of research before purchase. My fault. But then I started making phone calls and thats when it got ridiculous. I have a bar or 2 average inside my house which is usually enough to make and receive calls clearly but no. I cannot make out a word the person on the other side is saying to me. If I go outside the change is tiny but noticeable. They can hear me apparently but all I get is muffled crackly noise that vaguely resembles human speech. 3 days later and after reading this thread I'm going to have to bite the bullet and switch to another carrier. I wish I came here first so I am adding my story in the hopes others will not fall into eir scam. I have the recordings of the calls which I would be happy to supply to Eir: Thomas but I've still yet to see anybody here who got satisfaction from support. I'm not going to waste what little time I have here arguing with robots. Rant over. Hope someone finds it useful. Hi Chimmychonga , I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. No network provider can guarantee indoor coverage due to third party factors. In relation to coverage while travelling, due to you constantly switching from one mast to another its difficult to sustain a stable connection. Thanks Thomas
Ash.J.Williams wrote: » eir: Thomas wrote: » Chimmychonga wrote: » Recently came back to the emerald isle for a holiday. 3 weeks is all I'm here so of course eir 15gb data allowance and unlimited calls was a no brainer. It worked at the airport. I started heading west. It was then I realised I'd made a boo boo. Little or no coverage all the way home to roscommon. Could not receive whatsapp msgs unless I was passing through a town. Couldn't even load directions on maps. I was willing to just use wifi where I could and just chalk it down to lack of research before purchase. My fault. But then I started making phone calls and thats when it got ridiculous. I have a bar or 2 average inside my house which is usually enough to make and receive calls clearly but no. I cannot make out a word the person on the other side is saying to me. If I go outside the change is tiny but noticeable. They can hear me apparently but all I get is muffled crackly noise that vaguely resembles human speech. 3 days later and after reading this thread I'm going to have to bite the bullet and switch to another carrier. I wish I came here first so I am adding my story in the hopes others will not fall into eir scam. I have the recordings of the calls which I would be happy to supply to Eir: Thomas but I've still yet to see anybody here who got satisfaction from support. I'm not going to waste what little time I have here arguing with robots. Rant over. Hope someone finds it useful. Hi Chimmychonga , I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. No network provider can guarantee indoor coverage due to third party factors. In relation to coverage while travelling, due to you constantly switching from one mast to another its difficult to sustain a stable connection. Thanks Thomas What's a reasonable sustained connection ?
eir: Thomas wrote: » Ash.J.Williams wrote: » eir: Thomas wrote: » Chimmychonga wrote: » Recently came back to the emerald isle for a holiday. 3 weeks is all I'm here so of course eir 15gb data allowance and unlimited calls was a no brainer. It worked at the airport. I started heading west. It was then I realised I'd made a boo boo. Little or no coverage all the way home to roscommon. Could not receive whatsapp msgs unless I was passing through a town. Couldn't even load directions on maps. I was willing to just use wifi where I could and just chalk it down to lack of research before purchase. My fault. But then I started making phone calls and thats when it got ridiculous. I have a bar or 2 average inside my house which is usually enough to make and receive calls clearly but no. I cannot make out a word the person on the other side is saying to me. If I go outside the change is tiny but noticeable. They can hear me apparently but all I get is muffled crackly noise that vaguely resembles human speech. 3 days later and after reading this thread I'm going to have to bite the bullet and switch to another carrier. I wish I came here first so I am adding my story in the hopes others will not fall into eir scam. I have the recordings of the calls which I would be happy to supply to Eir: Thomas but I've still yet to see anybody here who got satisfaction from support. I'm not going to waste what little time I have here arguing with robots. Rant over. Hope someone finds it useful. Hi Chimmychonga , I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. No network provider can guarantee indoor coverage due to third party factors. In relation to coverage while travelling, due to you constantly switching from one mast to another its difficult to sustain a stable connection. Thanks Thomas What's a reasonable sustained connection ? A connection viable to make or receive a class, send or receive a text and to use mobile data. Thanks Thomas
