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Dunnes oul ones on the tills

nails1

Do be lovin the chats amongst themselves when the queues do be long. Sure what else would they be doing

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c68zapdsm5i1ru

_Dara_ wrote: »

He makes a good point. Obviously ignoring customers is not on but I can confirm from my past experience that many customers have a piss poor attitude to cashiers without any provocation. Sarky comments right to your face, audibly sighing in the queue even when you are doing your best, barely a please or thank you. Many people hate grocery shopping and queuing and, whether they realise it or not, some of them take it out on staff. And the flouncy “I’m taking my custom elsewhere!” crowd DO sound ridiculous and are never taken seriously. But if someone is chatting to a customer while serving them, is it really that big a deal? If it’s an elderly customer, maybe that’s the first person they talked to all day. As for talking to other staff members, personal chit chat shouldn’t happen when it’s busy but we’d get daggers for any kind of staff-staff interaction and sometimes they are necessary.

Yes I can't stand people who huff and puff if a cashier is making a bit of friendly chit chat with a customer, or helping an elderly customer to pack their bag or somesuch.
There's a happy medium between causing long unnecessary delays and making the whole business of shopping a robotic one where people are to get through the tills without wasting a nano second of anyone's time.

I still get anxious at self service tills because of some bitch who attacked me in Tesco a couple of years ago for not going fast enough for her liking. I wasn't dawdling or constantly putting unidentified objects in the bagging area or anything like that, but I had the nerve to try and get my receipt from the ones left stacking up at the till as I needed it for something and the entitled madam didn't like that.

farmerwifelet

i think some dunnes workers are on zero hours contracts so if management think there isn't enough work Mary gets sent home and only gets paid for the hours she was there even if she is supposed to be there for 8 hours etc so they drag out the scanning and till work so they get paid. crappy for everyone.

monkeysnapper

I was in Dunne's in December and guy on checkout was nice and chatty , had a mighty chat with him while he put my grocery through, he asked me did I have a 10 euro off voucher to which I said no.... You do now and pulled one from his pocket ... It sometimes pays to be nice!!!!

Corruptedmorals

You can't really expect staff not to interact with each other during a shift but it's common decency not to leave a customer waiting or talk through the entire sale with a customer to someone else. I spent years in Dunnes and always managed to balance it.

The older staff are heavily unionised and their contracts/hours cannot be messed with. They avoid the brunt of bad treatment but still get treated like **** by customers so talking is a coping mechanism.

The younger staff get messed around by managers and the company in general. It's an incredibly bad place to work even if wages and rights are not bad. They get similarly awful treatment from customers too. The cheaper/more basic the products are, the more you get looked down on.

I'd excuse bad behaviour from Dunnes staff. It's hard to be as pleasant as M&S staff etc. with no training and bad treatment.

valoren

Biddy "Boom Bam Bop"
Nelly "Badabop!"
Biddy "boomp"
Nelly "Pow....."

Water John

Aldi/Lidl staff are not worked very hard. They just work, all the time. There are systems in place, standard for all stores, whereby staff are called from one section to another. The prime example, I have given above, of when there are two past the moving goods area, another staff member is buzzed to open another line. That extra line is usually, technically open, the staff member simply logs into it and takes customers.
Staff, once they have the correct training, can be asked to carry out many functions. So the store has flexibility. Benefits staff, customer and owner.
BTW, they both pay the, living wage, as a min.

c68zapdsm5i1ru

I prefer a checkout operator that takes a minute to make a bit of genuine conversation with a customer, than the automatic and disinterested 'have a nice day' from M&S staff.

MOH

_Dara_ wrote: »

He makes a good point. Obviously ignoring customers is not on but I can confirm from my past experience that many customers have a piss poor attitude to cashiers without any provocation. Sarky comments right to your face, audibly sighing in the queue even when you are doing your best, barely a please or thank you. Many people hate grocery shopping and queuing and, whether they realise it or not, some of them take it out on staff. And the flouncy “I’m taking my custom elsewhere!” crowd DO sound ridiculous and are never taken seriously. But if someone is chatting to a customer while serving them, is it really that big a deal? If it’s an elderly customer, maybe that’s the first person they talked to all day. As for talking to other staff members, personal chit chat shouldn’t happen when it’s busy but we’d get daggers for any kind of staff-staff interaction and sometimes they are necessary.

I've no time for people being rude to checkout staff either. Especially the ones who carry on their phone conversation through the whole exchange. But that's a different issue.
There's a Dunnes up the road from me that I nearly always walk past to shop elsewhere, because the checkout staff are frequently more interested in talking to each other than serving customers. Doing both at the same time I'd be fine with, but I'm not going to stand there wasting my time waiting for them to finish yapping.