Eir rural FTTH thread

one of my neighbours down the road had a similar experience last week. They got installed last week and the KN guy ran the cable through the attic and down into a room at the back of the house. I took a look and it was a really neat job. They were getting 150 and 29 on wired speedtests.

Gaffs89

Got connected today.FTTH 150 from Eir.Plenty of bad experiences shared here but not many good ones. Mine went like clockwork. Got my install date just over a week ago.Plenty of communication from Eir.KN engineer phoned 20 minutes before he arrived.Nothing was a problem for him.Mine was coming in through the attic.I told him I'd feed it through but he said no need and did it all himself and it was a tight enough space.2 hours after he started I was getting 143mbps down and 29 up on my Samsung S7.Very neat and professional job.So as far as the install goes top marks.Wi fi signal good all over the house. Fingers crossed it stays that way.

major work taking place on the Dunshaughlin-Ratoath road today in two places by KN. The first section of work is near Ratoath itself and it is work on behalf of Virgin Media by KN. The other section is half way between Dunshaughlin and Ratoath where there is alot of digging with stop and go lights in operation. Not sure if this is related to Virgin Media or OpenEir. OpenEir's rollout in the area is finished so perhaps it could be Virgin Media building their network towards Dunshaughlin from the Ratoath end? I have heard rumours over past few months of Virgin expanding into Dunshaughlin.

JasonRyan wrote: »

Co. Limerick

Airwire, BBNet, Digiweb. Probably a few others, too.

/M

Co. Limerick

Marlow wrote: »

Where are you based ?

/M

JasonRyan wrote: »

Any recomendations?

Where are you based ?

/M

Hi Gonzo,

thanks for the reply.

I have tried with both eircode and eir landline number.
The landline tells me up to 12mb is available (what I have with eir already)
The eircode says I am next in line - same as the other 4 neighbours eircodes did prior to Dec.
They've all changed to greenn icons and show fibre available on the eir site, whereas my house icon still remain at blue icon / planned stage. Same fibre line passes my gate! Madness!

I will reach out to Digiweb and Pure Telecom in the hopes I can order from one of them.

Gonzo wrote: »

I ordered using Eir's website at the time. The order initially failed because my road hadn't gone live, while part of the exchange area first went live. I had to wait an extra month and at the time I was sending PM's to the Eir staff here on boards. If you only have an Eircode and no phone line then you may have more difficulty than I had. My phone line was passing for FTTH, however the Eircode still doesn't. Did you try Digiweb or Pure Telecom? They may be more willing to sell you FTTH?

Hi Marlow,

thanks for that.

I was thinking about that eircode thing a while ago, as I am getting no-where with the Eir robots.

I will gladly signup with any provider that can offer me a service.
Any recomendations?

Jason.

Marlow wrote: »

Order using the Eircode of one of your neighbors, who hasn't ordered yet.

Then correct the eircode on the system, when your line is in. Sure, you got that one wrong. Just to make sure, that you don't block said neighbor from getting FTTH in the future.

Might not work with Eir retail. Other providers will facilitate you.

/M

fritzelly wrote: »

Ahh business is a whole different ball park

Again. Wholesale doesn't see the difference. The product is still the same. The eircode is still the same.

Anybody could specify an arbitrary trade name. Down to the provider to do their credit check.

It could even be 2 people living in 2 different rooms of the same house.

/M

Ahh business is a whole different ball park

fritzelly wrote: »

Will fail, same thing will happen if you try and order from two different providers, the last order will stop and be set for cancellation

Has gone through all the way to the engineer. So it would be the engineer that goes out, that has to fail it. And yes, different providers, different customer names (one private, one business), same eircode.

I don't see, why that should fail. Simply because you can have multiple entities on one eircode.

/M

Marlow wrote: »

Oh .... and on Monday, I will even be able to tell you, if it's possible to order 2 FTTH lines for one eircode .. without it being failed.

The order itself progessed just fine through wholesale

/M

Will fail, same thing will happen if you try and order from two different providers, the last order will stop and be set for cancellation

Do you work for wholesale (serious question not a dig)? I know wholesale do have the addresses, not sure what they actually give to the KN guys

Oh .... and on Monday, I will even be able to tell you, if it's possible to order 2 FTTH lines for one eircode .. without it being failed.

The order itself progessed just fine through wholesale

fritzelly wrote: »

Fixed that for you, the Eircode is used to assign the exchange/cabinet, surprised it works with other providers as wholesale will return the order as wrong address (this is a definite) or DP etc when the tech goes out trying to tally up the address to the eircode

A couple things to know:
- lots of rural homes share the same addess
- any home in Ireland has a unique eircode
- wholesale only gets the eircode + customer name + phone no for an order (no address)
- engineer only gets customers name + address + phone no for customer from wholesale
- engineer calls customer to get directions to where to go.

So if you use the eircode for a direct neighbor to yourself that is enabled, then the address is the same. Neither Eir nor anyone else can check who the resident on that address is. The exchange and cabinet would also be the same.

So of course that's going to work.

Of course using an eircode for somebody miles away from you won't work.

And honestly, even when all the details are correct, wholesale often enough assigned the wrong drop point and causes the install to fail. They don't even know the correct drop point, cabinet, exchange sometimes .. even based on eircode.

They even have eircodes on complete wrong addresses in the system ( .. i know, because they've got my eircode wrong ... by at least 1 km, while it's correct at eircode.ie)

You assume the tech has the eircode. Or does anything with it. You might want to recheck that theory.

/M

Marlow wrote: »

Order using the Eircode of one of your neighbors, who hasn't ordered yet.

Might not work Won't work with Eir retail. Other providers will facilitate you.

/M

Fixed that for you, the Eircode is used to assign the exchange/cabinet, surprised it works with other providers as wholesale will return the order as wrong address (this is a definite) or DP etc when the tech goes out trying to tally up the address to the eircode

JasonRyan wrote: »

Hi Gonzo,

how did you get to order the FTTH?

I am in a similar situation, the fibre has been ran past my gate since last August.
On the Eir 1000mb fibre website my eircode give a "Great news, you are next in line. We estimate being in your area between Oct and Dec 2017, after which you will be able to get connected"
On the OpenEir site I get the very same message as what you've listed below.

Neighbours each side of me and across the road are all able to order. They had blue house icons to end of Nov, and from mid Dec they all changed to green.
My house icon stays blue, and according to Eir webchat, and the Talk to section here on Boards, all I get is "the computer says no...."

Really getting frustrating as I'm sure the eircode if not correctly identified, but cannot get anywhere.

Thanks!

Jason.

I ordered using Eir's website at the time. The order initially failed because my road hadn't gone live, while part of the exchange area first went live. I had to wait an extra month and at the time I was sending PM's to the Eir staff here on boards. If you only have an Eircode and no phone line then you may have more difficulty than I had. My phone line was passing for FTTH, however the Eircode still doesn't. Did you try Digiweb or Pure Telecom? They may be more willing to sell you FTTH?

JasonRyan wrote: »

Hi Gonzo,

how did you get to order the FTTH?

I am in a similar situation, the fibre has been ran past my gate since last August.
On the Eir 1000mb fibre website my eircode give a "Great news, you are next in line. We estimate being in your area between Oct and Dec 2017, after which you will be able to get connected"
On the OpenEir site I get the very same message as what you've listed below.

Neighbours each side of me and across the road are all able to order. They had blue house icons to end of Nov, and from mid Dec they all changed to green.
My house icon stays blue, and according to Eir webchat, and the Talk to section here on Boards, all I get is "the computer says no...."

Really getting frustrating as I'm sure the eircode if not correctly identified, but cannot get anywhere.

Thanks!

Jason.

Order using the Eircode of one of your neighbors, who hasn't ordered yet.

Then correct the eircode on the system, when your line is in. Sure, you got that one wrong. Just to make sure, that you don't block said neighbor from getting FTTH in the future.

Might not work with Eir retail. Other providers will facilitate you.

/M

Hi Gonzo,

how did you get to order the FTTH?

I am in a similar situation, the fibre has been ran past my gate since last August.
On the Eir 1000mb fibre website my eircode give a "Great news, you are next in line. We estimate being in your area between Oct and Dec 2017, after which you will be able to get connected"
On the OpenEir site I get the very same message as what you've listed below.

Neighbours each side of me and across the road are all able to order. They had blue house icons to end of Nov, and from mid Dec they all changed to green.
My house icon stays blue, and according to Eir webchat, and the Talk to section here on Boards, all I get is "the computer says no...."

Really getting frustrating as I'm sure the eircode if not correctly identified, but cannot get anywhere.

Thanks!

Jason.

Gonzo wrote: »

my Eircode has never been fixed. My home is still showing as a blue icon instead of green and when I put my Eircode into the database, I am still getting the following message:

Great news! Your Eircode is on open eir’s rural fibre rollout programme offering fibre speed of between 30Mb/s and 1000Mb/s. We estimate fibre broadband will be live in your area during the second half of 2017.

I have FTTH almost a year at this stage! I've informed several engineers about the issue but looks like it has never been resolved. My house passes for FTTH once I input the phone number.

Mr Velo wrote: »

Ah right.... so what difference does that make in the grand scheme of things?

When it comes to the quality and speed of fiber, nothing.

When it comes to ordering FTTH: it means, that the providers that you can order from are stating, that they cover Galway City. You won't find a reference to Claregalway specificly. Because the exchange that services those lines is Galway, not Claregalway.

If you're just looking for providers that cover Claregalway, then you won't find any that do FTTH/FTTC, because of that.

/M

Mr Velo

Marlow wrote: »

Correct. Which is fed straight of the Mervue exchange. Not the Claregalway exchange.

/M

Ah right.... so what difference does that make in the grand scheme of things?

Allison Puny Appetite wrote: »

Is their Eircode database not totally accurate either?

my Eircode has never been fixed. My home is still showing as a blue icon instead of green and when I put my Eircode into the database, I am still getting the following message:

Great news! Your Eircode is on open eir’s rural fibre rollout programme offering fibre speed of between 30Mb/s and 1000Mb/s. We estimate fibre broadband will be live in your area during the second half of 2017.

I have FTTH almost a year at this stage! I've informed several engineers about the issue but looks like it has never been resolved. My house passes for FTTH once I input the phone number.

Mr Velo wrote: »

But the map shows a fiber cabinet in Claregalway, labelled as CLG1_001

Correct. Which is fed straight of the Mervue exchange. Not the Claregalway exchange.

/M

Mr Velo

Marlow wrote: »

Little extra info Claregalway: Claregalway is only a copper exchange, not NGN capable.

So all FTTH in Claregalway are hanging of the Mervue exchange in Galway.

Any provider, that does OpenEIR FTTH and is present there, can offer you a connection.

/M

But the map shows a fiber cabinet in Claregalway, labelled as CLG1_001

tsue921i8wljb3

KOR101 wrote: »

Can you give an idea of scale of map for your example. I'm about 200m away in Kerry so I'm guessing that's a very long shot.

Three pole spans from where the black dot is to where the red dot is (~140M). There are no homes after the red dot so they may have gone further if there were.

KOR101

Allison Puny Appetite wrote: »

My point is that the homes are still failing the Openeir check (fibrerollout) but passing the retail check and one has been connected.

The fact is that people are believing the map and I am just trying to give some hope to people who may have resigned themselves to missing out.

Can you give an idea of scale of map for your example. I'm about 200m away in Kerry so I'm guessing that's a very long shot.

Allison Puny Appetite wrote: »

My point is that the homes are still failing the Openeir check (fibrerollout) but passing the retail check and one has been connected.

The fact is that people are believing the map and I am just trying to give some hope to people who may have resigned themselves to missing out.

Agreed. The map certainly is not accurate. And often 2-3 updates behind actual coverage and data, what providers have been provided with.

There are a few tricks that can be used for cases where you're less than 100m from getting FTTH or for houses that are newly build and have no eircode yet.

It would require a creative and friendly provider though

tsue921i8wljb3

Marlow wrote: »

The map is mostly a guideline. The eirchecker is based on a file, that's passed from OpenEIR to the providers every single week, so between the map updates the providers get at least 3 additional updates.

OpenEIRs Eircode (to FTTH) database is a mess. And that's an understatement. They've got some premises on the complete wrong eircodes. All lines (including VDSL) previously to FTTH are not even matched to Eircodes. It's guesswork for the providers. At best.

I'm amazed, how they got that map done in the first place.

/M

My point is that the homes are still failing the Openeir check (fibrerollout) but passing the retail check and one has been connected.

The fact is that people are believing the map and I am just trying to give some hope to people who may have resigned themselves to missing out.

Allison Puny Appetite wrote: »

The aqua dot home has now got a FTTH connection and the red dot premises is passing on the eir checker. Interestingly both premises still fail the Eircode check on fibrerollout.ie/

The map is mostly a guideline. The eirchecker is based on a file, that's passed from OpenEIR to the providers every single week, so between the map updates the providers get at least 3 additional updates.

Allison Puny Appetite wrote: »

Is their Eircode database not totally accurate either?

OpenEIRs Eircode (to FTTH) database is a mess. And that's an understatement. They've got some premises on the complete wrong eircodes. All lines (including VDSL) previously to FTTH are not even matched to Eircodes. It's guesswork for the providers. At best.

I'm amazed, how they got that map done in the first place.

/M

tsue921i8wljb3

fritzelly wrote: »

The map is only a general guideline and not in any way totally accurate.

Tho a tip for people that may be a in a 'block' of houses that come under the NBP while being a very short distance from where the fibre does end - get some commitments from other households that you want FTTC/FTTH and get on to the local TD
While eir go on a budget per household to decide how far to go, they will if there is enough commitment extend their own rollout if there is a nearby line that has capacity (but don't expect anything like next week, will be likely months but still better than waiting for the NBP)

Is their Eircode database not totally accurate either?