Logo wrote: » eir installed broadband and landline last week. The next day I contacted eir as the landline didn't work. I was advised to try a new handset and that an unnecessary engineer visit would cost €150. Today I bought a new handset and I still could not make calls. I am using the Vodafone network to make this post as eir is now looking for a login page. Please be advised that this is notice for my cooling off period. Thank you
eir: Adam wrote: » Logo wrote: » eir installed broadband and landline last week. The next day I contacted eir as the landline didn't work. I was advised to try a new handset and that an unnecessary engineer visit would cost €150. Today I bought a new handset and I still could not make calls. I am using the Vodafone network to make this post as eir is now looking for a login page. Please be advised that this is notice for my cooling off period. Thank you Hi Logo, Sorry to hear you're having issues with your service. If you PM me your account number and full name I'll look into this for you. I'm afraid you can't give your notice to us through this channel. You need to ring our cancellations department on 1901 to arrange this. - Adam
Logo wrote: » eir: Adam wrote: » Logo wrote: » eir installed broadband and landline last week. The next day I contacted eir as the landline didn't work. I was advised to try a new handset and that an unnecessary engineer visit would cost €150. Today I bought a new handset and I still could not make calls. I am using the Vodafone network to make this post as eir is now looking for a login page. Please be advised that this is notice for my cooling off period. Thank you Hi Logo, Sorry to hear you're having issues with your service. If you PM me your account number and full name I'll look into this for you. I'm afraid you can't give your notice to us through this channel. You need to ring our cancellations department on 1901 to arrange this. - Adam Hi Adam, I PM'd my account number and name during the week and had to call eir a few more times but a technician is due to call next week to provide the service that I signed up to. Today I received an email to say that "[font=Verdana, Geneva, sans-serif]Your bill amount is €47.36." I signed [/font][font=Verdana, Geneva, sans-serif]up for the BB & LL deal @40 euro per month and haven't been provided with the service. [/font][font=Verdana, Geneva, sans-serif]I plan to cancel[/font][font=Verdana, Geneva, sans-serif] the DD. I would appreciate if you could clarify the shambles that is eir. Thanks in advance.[/font]
eir: Adam wrote: » Logo wrote: » eir: Adam wrote: » Logo wrote: » eir installed broadband and landline last week. The next day I contacted eir as the landline didn't work. I was advised to try a new handset and that an unnecessary engineer visit would cost €150. Today I bought a new handset and I still could not make calls. I am using the Vodafone network to make this post as eir is now looking for a login page. Please be advised that this is notice for my cooling off period. Thank you Hi Logo, Sorry to hear you're having issues with your service. If you PM me your account number and full name I'll look into this for you. I'm afraid you can't give your notice to us through this channel. You need to ring our cancellations department on 1901 to arrange this. - Adam Hi Adam, I PM'd my account number and name during the week and had to call eir a few more times but a technician is due to call next week to provide the service that I signed up to. Today I received an email to say that "[font=Verdana, Geneva, sans-serif]Your bill amount is €47.36." I signed [/font][font=Verdana, Geneva, sans-serif]up for the BB & LL deal @40 euro per month and haven't been provided with the service. [/font][font=Verdana, Geneva, sans-serif]I plan to cancel[/font][font=Verdana, Geneva, sans-serif] the DD. I would appreciate if you could clarify the shambles that is eir. Thanks in advance.[/font] Hi, Thanks for getting back in touch and letting me know. I was still awaiting an update on this so I do apologise for the delay. I've checked your bill for you and it had you covered for more than one month which is why it was more expensive. I can go through it in more detail through PM's if you'd like? We will be able to credit your account for the downtime when your service is fixed. - Adam
Logo wrote: » eir: Adam wrote: » Logo wrote: » eir: Adam wrote: » Logo wrote: » eir installed broadband and landline last week. The next day I contacted eir as the landline didn't work. I was advised to try a new handset and that an unnecessary engineer visit would cost €150. Today I bought a new handset and I still could not make calls. I am using the Vodafone network to make this post as eir is now looking for a login page. Please be advised that this is notice for my cooling off period. Thank you Hi Logo, Sorry to hear you're having issues with your service. If you PM me your account number and full name I'll look into this for you. I'm afraid you can't give your notice to us through this channel. You need to ring our cancellations department on 1901 to arrange this. - Adam Hi Adam, I PM'd my account number and name during the week and had to call eir a few more times but a technician is due to call next week to provide the service that I signed up to. Today I received an email to say that "[font=Verdana, Geneva, sans-serif]Your bill amount is €47.36." I signed [/font][font=Verdana, Geneva, sans-serif]up for the BB & LL deal @40 euro per month and haven't been provided with the service. [/font][font=Verdana, Geneva, sans-serif]I plan to cancel[/font][font=Verdana, Geneva, sans-serif] the DD. I would appreciate if you could clarify the shambles that is eir. Thanks in advance.[/font] Hi, Thanks for getting back in touch and letting me know. I was still awaiting an update on this so I do apologise for the delay. I've checked your bill for you and it had you covered for more than one month which is why it was more expensive. I can go through it in more detail through PM's if you'd like? We will be able to credit your account for the downtime when your service is fixed. - Adam Thanks for your help Adam. I don't expect to be charged for a service that was not supplied. A technician is scheduled to call next Wednesday so hopefully the phone service will be connected then. Thanks again, Logo
eir: Adam wrote: » Logo wrote: » eir: Adam wrote: » Logo wrote: » eir: Adam wrote: » Logo wrote: » eir installed broadband and landline last week. The next day I contacted eir as the landline didn't work. I was advised to try a new handset and that an unnecessary engineer visit would cost €150. Today I bought a new handset and I still could not make calls. I am using the Vodafone network to make this post as eir is now looking for a login page. Please be advised that this is notice for my cooling off period. Thank you Hi Logo, Sorry to hear you're having issues with your service. If you PM me your account number and full name I'll look into this for you. I'm afraid you can't give your notice to us through this channel. You need to ring our cancellations department on 1901 to arrange this. - Adam Hi Adam, I PM'd my account number and name during the week and had to call eir a few more times but a technician is due to call next week to provide the service that I signed up to. Today I received an email to say that "[font=Verdana, Geneva, sans-serif]Your bill amount is €47.36." I signed [/font][font=Verdana, Geneva, sans-serif]up for the BB & LL deal @40 euro per month and haven't been provided with the service. [/font][font=Verdana, Geneva, sans-serif]I plan to cancel[/font][font=Verdana, Geneva, sans-serif] the DD. I would appreciate if you could clarify the shambles that is eir. Thanks in advance.[/font] Hi, Thanks for getting back in touch and letting me know. I was still awaiting an update on this so I do apologise for the delay. I've checked your bill for you and it had you covered for more than one month which is why it was more expensive. I can go through it in more detail through PM's if you'd like? We will be able to credit your account for the downtime when your service is fixed. - Adam Thanks for your help Adam. I don't expect to be charged for a service that was not supplied. A technician is scheduled to call next Wednesday so hopefully the phone service will be connected then. Thanks again, Logo No problem. Let us know when it's sorted and we'll arrange a credit for you. - Adam
Logo wrote: » eir: Adam wrote: » Logo wrote: » eir: Adam wrote: » Logo wrote: » eir: Adam wrote: » Logo wrote: » eir installed broadband and landline last week. The next day I contacted eir as the landline didn't work. I was advised to try a new handset and that an unnecessary engineer visit would cost €150. Today I bought a new handset and I still could not make calls. I am using the Vodafone network to make this post as eir is now looking for a login page. Please be advised that this is notice for my cooling off period. Thank you Hi Logo, Sorry to hear you're having issues with your service. If you PM me your account number and full name I'll look into this for you. I'm afraid you can't give your notice to us through this channel. You need to ring our cancellations department on 1901 to arrange this. - Adam Hi Adam, I PM'd my account number and name during the week and had to call eir a few more times but a technician is due to call next week to provide the service that I signed up to. Today I received an email to say that "[font=Verdana, Geneva, sans-serif]Your bill amount is €47.36." I signed [/font][font=Verdana, Geneva, sans-serif]up for the BB & LL deal @40 euro per month and haven't been provided with the service. [/font][font=Verdana, Geneva, sans-serif]I plan to cancel[/font][font=Verdana, Geneva, sans-serif] the DD. I would appreciate if you could clarify the shambles that is eir. Thanks in advance.[/font] Hi, Thanks for getting back in touch and letting me know. I was still awaiting an update on this so I do apologise for the delay. I've checked your bill for you and it had you covered for more than one month which is why it was more expensive. I can go through it in more detail through PM's if you'd like? We will be able to credit your account for the downtime when your service is fixed. - Adam Thanks for your help Adam. I don't expect to be charged for a service that was not supplied. A technician is scheduled to call next Wednesday so hopefully the phone service will be connected then. Thanks again, Logo No problem. Let us know when it's sorted and we'll arrange a credit for you. - Adam Hi Adam, The technician arrived today and sorted the issue but the phone reception is really poor. I've tried all phone points in the house but it's difficult to hear any of the calls. I'd appreciate if you could check it out the on-going problem. I've texted 'Unresolved - No" to 50123. Thanks, Logo
eir: Adam wrote: » Logo wrote: » eir: Adam wrote: » Logo wrote: » eir: Adam wrote: » Logo wrote: » eir: Adam wrote: » Logo wrote: » eir installed broadband and landline last week. The next day I contacted eir as the landline didn't work. I was advised to try a new handset and that an unnecessary engineer visit would cost €150. Today I bought a new handset and I still could not make calls. I am using the Vodafone network to make this post as eir is now looking for a login page. Please be advised that this is notice for my cooling off period. Thank you Hi Logo, Sorry to hear you're having issues with your service. If you PM me your account number and full name I'll look into this for you. I'm afraid you can't give your notice to us through this channel. You need to ring our cancellations department on 1901 to arrange this. - Adam Hi Adam, I PM'd my account number and name during the week and had to call eir a few more times but a technician is due to call next week to provide the service that I signed up to. Today I received an email to say that "[font=Verdana, Geneva, sans-serif]Your bill amount is €47.36." I signed [/font][font=Verdana, Geneva, sans-serif]up for the BB & LL deal @40 euro per month and haven't been provided with the service. [/font][font=Verdana, Geneva, sans-serif]I plan to cancel[/font][font=Verdana, Geneva, sans-serif] the DD. I would appreciate if you could clarify the shambles that is eir. Thanks in advance.[/font] Hi, Thanks for getting back in touch and letting me know. I was still awaiting an update on this so I do apologise for the delay. I've checked your bill for you and it had you covered for more than one month which is why it was more expensive. I can go through it in more detail through PM's if you'd like? We will be able to credit your account for the downtime when your service is fixed. - Adam Thanks for your help Adam. I don't expect to be charged for a service that was not supplied. A technician is scheduled to call next Wednesday so hopefully the phone service will be connected then. Thanks again, Logo No problem. Let us know when it's sorted and we'll arrange a credit for you. - Adam Hi Adam, The technician arrived today and sorted the issue but the phone reception is really poor. I've tried all phone points in the house but it's difficult to hear any of the calls. I'd appreciate if you could check it out the on-going problem. I've texted 'Unresolved - No" to 50123. Thanks, Logo Hi, Sorry to hear you're still having issues. Have you received anything back from your text? - Adam
Logo wrote: » eir: Adam wrote: » Logo wrote: » eir: Adam wrote: » Logo wrote: » eir: Adam wrote: » Logo wrote: » eir: Adam wrote: » Logo wrote: » eir installed broadband and landline last week. The next day I contacted eir as the landline didn't work. I was advised to try a new handset and that an unnecessary engineer visit would cost €150. Today I bought a new handset and I still could not make calls. I am using the Vodafone network to make this post as eir is now looking for a login page. Please be advised that this is notice for my cooling off period. Thank you Hi Logo, Sorry to hear you're having issues with your service. If you PM me your account number and full name I'll look into this for you. I'm afraid you can't give your notice to us through this channel. You need to ring our cancellations department on 1901 to arrange this. - Adam Hi Adam, I PM'd my account number and name during the week and had to call eir a few more times but a technician is due to call next week to provide the service that I signed up to. Today I received an email to say that "[font=Verdana, Geneva, sans-serif]Your bill amount is €47.36." I signed [/font][font=Verdana, Geneva, sans-serif]up for the BB & LL deal @40 euro per month and haven't been provided with the service. [/font][font=Verdana, Geneva, sans-serif]I plan to cancel[/font][font=Verdana, Geneva, sans-serif] the DD. I would appreciate if you could clarify the shambles that is eir. Thanks in advance.[/font] Hi, Thanks for getting back in touch and letting me know. I was still awaiting an update on this so I do apologise for the delay. I've checked your bill for you and it had you covered for more than one month which is why it was more expensive. I can go through it in more detail through PM's if you'd like? We will be able to credit your account for the downtime when your service is fixed. - Adam Thanks for your help Adam. I don't expect to be charged for a service that was not supplied. A technician is scheduled to call next Wednesday so hopefully the phone service will be connected then. Thanks again, Logo No problem. Let us know when it's sorted and we'll arrange a credit for you. - Adam Hi Adam, The technician arrived today and sorted the issue but the phone reception is really poor. I've tried all phone points in the house but it's difficult to hear any of the calls. I'd appreciate if you could check it out the on-going problem. I've texted 'Unresolved - No" to 50123. Thanks, Logo Hi, Sorry to hear you're still having issues. Have you received anything back from your text? - Adam Hi Adam, I called eir service twice yesterday and was told that I'd get a follow-up call. Today I received a service update that they are actively working on a resolution to the fault and that they aim to resolve it as soon as possible. I appreciate your help in the follow-up to this ongoing problem Adam. Happy Christmas!
eir: Tracey wrote: » Logo wrote: » eir: Adam wrote: » Logo wrote: » eir: Adam wrote: » Logo wrote: » eir: Adam wrote: » Logo wrote: » eir: Adam wrote: » Logo wrote: » eir installed broadband and landline last week. The next day I contacted eir as the landline didn't work. I was advised to try a new handset and that an unnecessary engineer visit would cost €150. Today I bought a new handset and I still could not make calls. I am using the Vodafone network to make this post as eir is now looking for a login page. Please be advised that this is notice for my cooling off period. Thank you Hi Logo, Sorry to hear you're having issues with your service. If you PM me your account number and full name I'll look into this for you. I'm afraid you can't give your notice to us through this channel. You need to ring our cancellations department on 1901 to arrange this. - Adam Hi Adam, I PM'd my account number and name during the week and had to call eir a few more times but a technician is due to call next week to provide the service that I signed up to. Today I received an email to say that "[font=Verdana, Geneva, sans-serif]Your bill amount is €47.36." I signed [/font][font=Verdana, Geneva, sans-serif]up for the BB & LL deal @40 euro per month and haven't been provided with the service. [/font][font=Verdana, Geneva, sans-serif]I plan to cancel[/font][font=Verdana, Geneva, sans-serif] the DD. I would appreciate if you could clarify the shambles that is eir. Thanks in advance.[/font] Hi, Thanks for getting back in touch and letting me know. I was still awaiting an update on this so I do apologise for the delay. I've checked your bill for you and it had you covered for more than one month which is why it was more expensive. I can go through it in more detail through PM's if you'd like? We will be able to credit your account for the downtime when your service is fixed. - Adam Thanks for your help Adam. I don't expect to be charged for a service that was not supplied. A technician is scheduled to call next Wednesday so hopefully the phone service will be connected then. Thanks again, Logo No problem. Let us know when it's sorted and we'll arrange a credit for you. - Adam Hi Adam, The technician arrived today and sorted the issue but the phone reception is really poor. I've tried all phone points in the house but it's difficult to hear any of the calls. I'd appreciate if you could check it out the on-going problem. I've texted 'Unresolved - No" to 50123. Thanks, Logo Hi, Sorry to hear you're still having issues. Have you received anything back from your text? - Adam Hi Adam, I called eir service twice yesterday and was told that I'd get a follow-up call. Today I received a service update that they are actively working on a resolution to the fault and that they aim to resolve it as soon as possible. I appreciate your help in the follow-up to this ongoing problem Adam. Happy Christmas! I'm afraid Adam is no longer with us. Thanks for the update on this, the faults team will get this resolves as soon as possible. Thanks Tracey
Logo wrote: » eir: Tracey wrote: » Logo wrote: » eir: Adam wrote: » Logo wrote: » eir: Adam wrote: » Logo wrote: » eir: Adam wrote: » Logo wrote: » eir: Adam wrote: » Logo wrote: » eir installed broadband and landline last week. The next day I contacted eir as the landline didn't work. I was advised to try a new handset and that an unnecessary engineer visit would cost €150. Today I bought a new handset and I still could not make calls. I am using the Vodafone network to make this post as eir is now looking for a login page. Please be advised that this is notice for my cooling off period. Thank you Hi Logo, Sorry to hear you're having issues with your service. If you PM me your account number and full name I'll look into this for you. I'm afraid you can't give your notice to us through this channel. You need to ring our cancellations department on 1901 to arrange this. - Adam Hi Adam, I PM'd my account number and name during the week and had to call eir a few more times but a technician is due to call next week to provide the service that I signed up to. Today I received an email to say that "[font=Verdana, Geneva, sans-serif]Your bill amount is €47.36." I signed [/font][font=Verdana, Geneva, sans-serif]up for the BB & LL deal @40 euro per month and haven't been provided with the service. [/font][font=Verdana, Geneva, sans-serif]I plan to cancel[/font][font=Verdana, Geneva, sans-serif] the DD. I would appreciate if you could clarify the shambles that is eir. Thanks in advance.[/font] Hi, Thanks for getting back in touch and letting me know. I was still awaiting an update on this so I do apologise for the delay. I've checked your bill for you and it had you covered for more than one month which is why it was more expensive. I can go through it in more detail through PM's if you'd like? We will be able to credit your account for the downtime when your service is fixed. - Adam Thanks for your help Adam. I don't expect to be charged for a service that was not supplied. A technician is scheduled to call next Wednesday so hopefully the phone service will be connected then. Thanks again, Logo No problem. Let us know when it's sorted and we'll arrange a credit for you. - Adam Hi Adam, The technician arrived today and sorted the issue but the phone reception is really poor. I've tried all phone points in the house but it's difficult to hear any of the calls. I'd appreciate if you could check it out the on-going problem. I've texted 'Unresolved - No" to 50123. Thanks, Logo Hi, Sorry to hear you're still having issues. Have you received anything back from your text? - Adam Hi Adam, I called eir service twice yesterday and was told that I'd get a follow-up call. Today I received a service update that they are actively working on a resolution to the fault and that they aim to resolve it as soon as possible. I appreciate your help in the follow-up to this ongoing problem Adam. Happy Christmas! I'm afraid Adam is no longer with us. Thanks for the update on this, the faults team will get this resolves as soon as possible. Thanks Tracey Cheers for the update Tracey. I had to call again to arrange an appointment which is set for next week. Fingers crossed the issue will be sorted after the third visit. Thanks
eir: Tracey wrote: » Logo wrote: » eir: Tracey wrote: » Logo wrote: » eir: Adam wrote: » Logo wrote: » eir: Adam wrote: » Logo wrote: » eir: Adam wrote: » Logo wrote: » eir: Adam wrote: » Logo wrote: » eir installed broadband and landline last week. The next day I contacted eir as the landline didn't work. I was advised to try a new handset and that an unnecessary engineer visit would cost €150. Today I bought a new handset and I still could not make calls. I am using the Vodafone network to make this post as eir is now looking for a login page. Please be advised that this is notice for my cooling off period. Thank you Hi Logo, Sorry to hear you're having issues with your service. If you PM me your account number and full name I'll look into this for you. I'm afraid you can't give your notice to us through this channel. You need to ring our cancellations department on 1901 to arrange this. - Adam Hi Adam, I PM'd my account number and name during the week and had to call eir a few more times but a technician is due to call next week to provide the service that I signed up to. Today I received an email to say that "[font=Verdana, Geneva, sans-serif]Your bill amount is €47.36." I signed [/font][font=Verdana, Geneva, sans-serif]up for the BB & LL deal @40 euro per month and haven't been provided with the service. [/font][font=Verdana, Geneva, sans-serif]I plan to cancel[/font][font=Verdana, Geneva, sans-serif] the DD. I would appreciate if you could clarify the shambles that is eir. Thanks in advance.[/font] Hi, Thanks for getting back in touch and letting me know. I was still awaiting an update on this so I do apologise for the delay. I've checked your bill for you and it had you covered for more than one month which is why it was more expensive. I can go through it in more detail through PM's if you'd like? We will be able to credit your account for the downtime when your service is fixed. - Adam Thanks for your help Adam. I don't expect to be charged for a service that was not supplied. A technician is scheduled to call next Wednesday so hopefully the phone service will be connected then. Thanks again, Logo No problem. Let us know when it's sorted and we'll arrange a credit for you. - Adam Hi Adam, The technician arrived today and sorted the issue but the phone reception is really poor. I've tried all phone points in the house but it's difficult to hear any of the calls. I'd appreciate if you could check it out the on-going problem. I've texted 'Unresolved - No" to 50123. Thanks, Logo Hi, Sorry to hear you're still having issues. Have you received anything back from your text? - Adam Hi Adam, I called eir service twice yesterday and was told that I'd get a follow-up call. Today I received a service update that they are actively working on a resolution to the fault and that they aim to resolve it as soon as possible. I appreciate your help in the follow-up to this ongoing problem Adam. Happy Christmas! I'm afraid Adam is no longer with us. Thanks for the update on this, the faults team will get this resolves as soon as possible. Thanks Tracey Cheers for the update Tracey. I had to call again to arrange an appointment which is set for next week. Fingers crossed the issue will be sorted after the third visit. Thanks I'm glad to hear it. They'll get this fixed for you and get you up and running. Thanks Tracey
Logo wrote: » Hi, The technician called on the 9th Jan and sorted the problem. I've already paid the first bill for broadband & phone bundle - even though I was without the phone service for over a month. I would appreciate if you can let me know how to apply for a credit. Thanks
