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Nightline/Parcel Motel Thread Part 2 (post all related questions here)

Ladyinthedark

How does parcel motel work please,if I wanted to order something from England and they won't deliver to Ireland ,how do I get that item here .also what do I need to sign up.

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ED E

Maybe tweet @UPS and them asking if this is their new standards after the takeover?

mathie

Now they're saying the "contents were too large for the packaging" and they are closing the case.

In the picture of the package the item is unopened.

Ridiculous company.

Small claims court beckons.

mathie

Thanks all for the replies.

I'm having a back and forth with the CS and their standard line of reply is "get amazon to send a replacement".

"The packaging was insufficient"
Even though there's a photo of the parcel intact on their website.

I suppose it's the small claims court is the next step?

downwiththatsor

mathie wrote: »

Yes.
The photo is taken from above and the parcel was open at the side.
So you can't see if it was opened before or after the photo was taken.

Mathie your pm inbox is full so i cant reply. I had a big battle to get the compensation for a repaired iphone that disappeared in their depot. Took a few months of phonecalls but finally got there.

Cazale

I got the missus a fitbit for Christmas and the box was torn open between the photo in the warehouse and me collecting it. The fitbit was still intact but someone obviously had a look to see if it was worth robbing. I rang them up to complain and they didn't care. Last time I'll use the service.

nava

MOD: Merged with PM thread.

Berty

Motels have CCTV and you're entitled to see images of you held on it so ask them to review the CCTV images to prove it was opened on arrival and say you want a copy of it.

You're insured up to x amount so they're responsible. No point offering an insurance service if they tell you to go away.

stevek93

This is ridiculous "not our fault" if a employee in Parcel Motel hears this they might want to chance their arm. There should be a full investigation and sack whoever stole your parcel.

feedthegoat

That's unusual, never had any negative experiences with them. Once got a delivery of 2 black now ties that I didnt order but that was it.

geotrig

I had a similar issue recently,pocket sized item , got nowhere with it outside of getting a replacement from an amazon 3rd party, which cost me the difference, as it was more expensive price and a refund of the parcel motel fee. I also hightlighted my concerns that I've noticed quiet a few packages "tampered" with in recent times but nothing missing ! I only have these "tamperings" with the pm items and nothing that has come through other routes /services

Mycroft H

givyjoe wrote: »

They usually take a photo of the package once it arrives at their sorting facility. That pic is usually emailed to you. Have you checked the photo?

Not that it means squat. Last one I got you couldn't tell what had happened to it.

mathie

givyjoe wrote: »

They usually take a photo of the package once it arrives at their sorting facility. That pic is usually emailed to you. Have you checked the photo?

Yes.
The photo is taken from above and the parcel was open at the side.
So you can't see if it was opened before or after the photo was taken.

givyjoe

mathie wrote: »

Hi

I ordered some items from Amazon UK and they arrived with Parcel Motel in Belfast and then to me a few days later.
The box was open when I got it from the Parcel Motel locker and Parcel Motel say that its not their fault and to contact Amazon for a replacement.

Anyone else had experience of this?

Thanks
M

They usually take a photo of the package once it arrives at their sorting facility. That pic is usually emailed to you. Have you checked the photo?

mathie

Hi

I ordered some items from Amazon UK and they arrived with Parcel Motel in Belfast and then to me a few days later.
The box was open when I got it from the Parcel Motel locker and Parcel Motel say that its not their fault and to contact Amazon for a replacement.

Anyone else had experience of this?

Thanks
M

the whole year inn

ED E wrote: »

Backlog for the few days off means no way it'll be Antrim -> Mayo in 1 day. At a guess 3.

If you wait till its delivered and do the find my parcel process with the tracking number they scan third party numbers into the system too and it will instantly "claim" the package as yours.

Just an update.
Was delivered by DPD in Antrim yesterday at 9.20am, I got a message at around 6pm that my parcel was in there Dublin Depot and then I got a message today around 11 am that the parcel was ready for collection in there Castlebar location.
I did update the diary on the Web page with the tracking number but overall I was very impressed and arrived same time as if I hadn't messed up the address.
Well done Parcel Motel.

Oat23

Has anyone used their return service to return something to the UK that has a prepaid royal mail label? Was it a good experience? I have something ordered from google UK that needs to be returned.

I had a google and I found a guy who used it twice with RM prepaid labels. The first one was lost before reaching royal mail as he made a mistake with the service he chose (PM covered the loss). Second made it to it's destination safely.

cefh17 wrote: »

I'm thinking about buying a TV online but weary of the oversized charges eating into the savings difference.. has anyone any experience getting a TV shipped through PM? It'd be a 55"

I had a 55" TV delivered from parcel wizard last month and they only charged me the normal €3.85 rate. Parcel Motel were gonna charge €36 according to their calculator.

ED E

the whole year inn wrote: »

I didnt put the PM on the delivery and only noticed now that its with the courier .I emailed support and put a thing on the diary.My name is on the package,what usually happens now when this happens ,how long does a delay take.I am guess it has to go to the dublin depot and then on to the collection point(Mayo) so I guessing it will be a few days late maybe more with the busy period.
The parcel was ment to delivered on the 28th so 29th ment to be in my locker.

Backlog for the few days off means no way it'll be Antrim -> Mayo in 1 day. At a guess 3.

If you wait till its delivered and do the find my parcel process with the tracking number they scan third party numbers into the system too and it will instantly "claim" the package as yours.

the whole year inn

I didnt put the PM on the delivery and only noticed now that its with the courier .I emailed support and put a thing on the diary.My name is on the package,what usually happens now when this happens ,how long does a delay take.I am guess it has to go to the dublin depot and then on to the collection point(Mayo) so I guessing it will be a few days late maybe more with the busy period.
The parcel was ment to delivered on the 28th so 29th ment to be in my locker.

cefh17

I'm thinking about buying a TV online but weary of the oversized charges eating into the savings difference.. has anyone any experience getting a TV shipped through PM? It'd be a 55"

colly10

Just got the same, fair play to them

aaronm13

Parcel was delivered to the north this morning and got notification to say it arrived in Dublin this afternoon. Just got a text now to say it's in my locker for collection so got it just in time.

colly10

Damn I was reading the 2015 schedule where 23rd at 11 was ok

caviardreams

colly10 wrote: »

They say their cut off for delivery tomorrow was they must recieve today at 11 am.

I send to newtown abbey, got a mail at half 2 today to say it’s in their dublin depot.

Is the 11 cut off the time they must recieve it in the North or the time it must arrive in Dublin?

It's either I think but the cut off was yesterday at 11am I think - details here:
https://parcelmotel.zendesk.com/hc/en-gb/articles/115005863785-Parcel-Motel-Christmas-operating-schedule

colly10

They say their cut off for delivery tomorrow was they must recieve today at 11 am.

I send to newtown abbey, got a mail at half 2 today to say it’s in their dublin depot.

Is the 11 cut off the time they must recieve it in the North or the time it must arrive in Dublin?

dan786

nava wrote: »

Check in your account the locker is your selected locker, I think if a locker is busy the move users to a locker in another location that's not as busy.

Other than that contact them by Phone, Twitter , etc

You were spot on. Seems like they installed another one a mins walk away from the current one. The location names were exactly similar with just one work different in the two. Now I know theres two, I have been wondering why all deliveries recently have been very quick compared to waiting upto 4 days last year.

nava

dan786 wrote: »

Hi lads, been using PM for over a year with 10 deliveries a week but came across a problem first time today. The pin would not work when collecting my parcel , got an error with QR code today. The parcel is still showing as stored on my account.

Anyone else ever experience this , if so what is the best way to get it sorted?

Check in your account the locker is your selected locker, I think if a locker is busy the move users to a locker in another location that's not as busy.

Other than that contact them by Phone, Twitter , etc

dan786

Hi lads, been using PM for over a year with 10 deliveries a week but came across a problem first time today. The pin would not work when collecting my parcel , got an error with QR code today. The parcel is still showing as stored on my account.

Anyone else ever experience this , if so what is the best way to get it sorted?

whiterebel

shocksy wrote: »

:rolleyes::rolleyes::rolleyes: oh look a smart alec.

I'd gladly do it, and I'm blessed that most of my packages get through without having to pay anything thankfully. I specifically ask sites not to use couriers and most of them are happy to oblige. €15 is a total tip off, no one asks them to clear customs on peoples behalf so they have no business doing it, but you clearly don't mind paying that ridiculous sum. Even An Post who charge ridiculous prices can do it cheaper than €15.

Anything attracting Vat and or Duty must be customs cleared. Who would you suggests does it? Tell the courier the next time you don’t want them to clear it, and tell them who you would prefer to do it.

If you find someone who will employ a person to do customs entries, pay for the software, and keep about half a million in their VAT account for customs for nothing, do let us know, the whole forum would be interested. An Post is €10 and losing money hand over fist.
And try answering without the smart comments and roll eyes.

shocksy

whiterebel wrote: »

Anyone who does customs clearance and lays out Vat/Duty on your behalf will charge. If you can do that yourself for €15 go ahead.

:rolleyes::rolleyes::rolleyes: oh look a smart alec.

I'd gladly do it, and I'm blessed that most of my packages get through without having to pay anything thankfully. I specifically ask sites not to use couriers and most of them are happy to oblige. €15 is a total tip off, no one asks them to clear customs on peoples behalf so they have no business doing it, but you clearly don't mind paying that ridiculous sum. Even An Post who charge ridiculous prices can do it cheaper than €15.

nsa0bupkd3948x

brighterdays wrote: »

Anybody know what the situation is with lost returns? I've a package sent back since the 6th with no update to Topman and it seems to be in limbo. Just showing 'Outbound' from Dublin as of the 12th of this month with no delivery. Emailed support but just said I'd ask here in case anyone else has advice from past experience... I know they'll be so busy

EDIT: I've just read posts about not using PM for returns and their poor service. Oh fun... lmao

I've used them a good few times without any major issues. Haven't send to Top Man before though.

Last one was Collect+ send on Sunday and arrived into Belfast today.