Fred Swanson wrote: » Is it not mandatory to use the gates.
plodder wrote: » I notice some countries have quite elaborate information online, including videos on how to use e-gates. I can't find anything online here. There is a non-functioning link from dublinairport.com to www.inis.gov.ie, but that site seems to be all about immigration info for non-nationals - strange considering a very significant chunk of their "customers" would surely be Irish citizens. They need to put some information up, particularly details like having to remove any cover from your passport before approaching the gates. Obviously not everyone will read it, but the kind of people most likely to complain here, probably will
plodder wrote: » They need to put some information up, particularly details like having to remove any cover from your passport before approaching the gates. <snip>
BigMoose wrote: » Landed on EK161 a week ago and the passport queue in T2 was back down the pier. A pink bib guy radioed someone to complain it was "back to 408" (wasn't that far when I joined, but was out back level with the escalators down) and he was complaining not all booths were open. By the time I got there all were open and it took 15 mins in total. Cant complain at that time given the amount of people and I was very pleased to see the reaction of the pink bib guy and that they then opened more booths to deal with the demand. I ended up going through a manned booth not an egate as they seemed to be confusing people and taking longer.
munchkin_utd wrote: » why would you need to remove a cover from a passport? The information is inside , not on the outside which the cover is protecting. Grand, if the cover were obscuring the info page (say its printed on the inside of the front or back cover) then it has to go, but thats not the case with Irish passports at any rate.
Mebuntu wrote: » That's been one of the problems all along. The inability of the authorities to be aware in advance that so many are about to arrive and be ready for them when they do - not being awoken from their apathy by a pink bib guy telling them that there's a mile long queue.
is that information not displayed before you get to the gate?
plodder wrote: » The passport doesn't fit in the scanning machine with a cover on. At least the cover I have doesn't fit, but I hope that the (clear) cover that the passport office supplies with new passports does fit. That would be embarrassing if it didn't. Yes it is, but you could easily miss it, in the melee, and it's always better to provide info like this ahead of time. It could be the difference between The Veteran enduring years of abuse from elderly passengers, or maybe only months of it
ohnonotgmail wrote: » the people who dont see the info on the way to the gate dont generally tend to look ahead of time for info.
plodder wrote: » in many cases yes, but that's hardly an argument for not doing it. What does it cost to add a page of useful info to an existing web site? Half an hour of work, or an hour at the outside?
ohnonotgmail wrote: » they could spend many multiples of that time doing it. and the net benefit would be close to zero.
plodder wrote: » Sure, the state can spend many multiples of what it needs on anything The Germans made a whole website about it (in English too)https://www.easypass.de/EasyPass/EN/What_is_EasyPASS/home_node.html and I don't see why we should go that far. Is that your concern that because the Germans did that, we would have to as well .. if we do anything
plodder wrote: » munchkin_utd wrote: » why would you need to remove a cover from a passport? The information is inside , not on the outside which the cover is protecting. Grand, if the cover were obscuring the info page (say its printed on the inside of the front or back cover) then it has to go, but thats not the case with Irish passports at any rate. The passport doesn't fit in the scanning machine with a cover on. At least the cover I have doesn't fit, but I hope that the (clear) cover that the passport office supplies with new passports does fit. That would be embarrassing if it didn't. is that information not displayed before you get to the gate? Yes it is, but you could easily miss it, in the melee, and it's always better to provide info like this ahead of time. It could be the difference between The Veteran enduring years of abuse from elderly passengers, or maybe only months of it
trellheim wrote: » With regard to the signage it is woefully inadequate it does not cater in any way for telling you what documentation you must present based on origin, all it tells you is that an EU biometric passport might work in the gates if you're over 18.
Irish Steve wrote: » Ahh, so that's what it says. When we came through on Wednesday evening, there were 2 screens showing some information all right, but for the entire time they were visible to us, the only language displayed was Irish, which was/is not exactly helpful, and is meaningless to probably 95% of the people passing through T1.
Jawgap wrote: » Likewise today. Plus the non-EU queue (today, approx 1pm, T1) was all the way out of the hall to the bottom of the stairs.......with another queue (to join the queue into hall) at the top of stairs! Zipped through to the desks (practically zero queue for EU passport holders, I've no issue with that!) to find the one person in front of me was non-EU and the INIS person decided to process them......that's the 2nd time I've seen INIS do this in the last 4 trips through T1 over the last 4/5 weeks. Anyone know why INIS don't just send people who do that to the right queue?
