eir: Adam wrote: » mickburke7 wrote: » eir: Adam wrote: » mickburke7 wrote: » eir: Adam wrote: » mickburke7 wrote: » eir: Adam wrote: » mickburke7 wrote: » I recently took out an eir fiber broadband package and asked to bundle in my existing eir sim only number to avail of the bundle price. Eir sent me out a new SIM card and cut off my existing number, Ive been waiting for over a week and made over 30 calls to eir to find out when my number will be ported. The customer services has been absolutely terrible, I've never experienced anything like it before. Ive been put on hold, transferred to wrong departments, promised call backs which never materialised, being cut off. Originally I was told it would take from 2 hours to 24hours, then 48 hours, then a week, then 2 weeks, and 2 days ago I was told it would definetly be sorted today. On todays call was I cannot tell you when but it will be done sometime. This needs to be sorted today, can someone please let me know what the hell is going on. Hi mickburke7, I'm really sorry to hear of the issues you've been experiencing while trying to get your number ported over to your new account. Can you PM me your account number, please? - Adam Hi Adam, I sent you PM with my details, I appreciate if you can find a conclusion to this saga. Thanks, I have responded to your PM. - Adam Hi Adam, Still not sorted, sent you PM. Mick Thanks Mick, I've responded to your latest PM. - Adam Thanks for your reply Adam but I am no better off with it, still have no clue when EIR will port my number, 14 days since I made my first call about it, no number the last 10 days, over 40 calls, hours on hold and not one return call from EIR - Its a farce really. I have responded to your latest PM about this. it looks like the number port has completed. - Adam
mickburke7 wrote: » eir: Adam wrote: » mickburke7 wrote: » eir: Adam wrote: » mickburke7 wrote: » eir: Adam wrote: » mickburke7 wrote: » I recently took out an eir fiber broadband package and asked to bundle in my existing eir sim only number to avail of the bundle price. Eir sent me out a new SIM card and cut off my existing number, Ive been waiting for over a week and made over 30 calls to eir to find out when my number will be ported. The customer services has been absolutely terrible, I've never experienced anything like it before. Ive been put on hold, transferred to wrong departments, promised call backs which never materialised, being cut off. Originally I was told it would take from 2 hours to 24hours, then 48 hours, then a week, then 2 weeks, and 2 days ago I was told it would definetly be sorted today. On todays call was I cannot tell you when but it will be done sometime. This needs to be sorted today, can someone please let me know what the hell is going on. Hi mickburke7, I'm really sorry to hear of the issues you've been experiencing while trying to get your number ported over to your new account. Can you PM me your account number, please? - Adam Hi Adam, I sent you PM with my details, I appreciate if you can find a conclusion to this saga. Thanks, I have responded to your PM. - Adam Hi Adam, Still not sorted, sent you PM. Mick Thanks Mick, I've responded to your latest PM. - Adam Thanks for your reply Adam but I am no better off with it, still have no clue when EIR will port my number, 14 days since I made my first call about it, no number the last 10 days, over 40 calls, hours on hold and not one return call from EIR - Its a farce really.
eir: Adam wrote: » mickburke7 wrote: » eir: Adam wrote: » mickburke7 wrote: » eir: Adam wrote: » mickburke7 wrote: » I recently took out an eir fiber broadband package and asked to bundle in my existing eir sim only number to avail of the bundle price. Eir sent me out a new SIM card and cut off my existing number, Ive been waiting for over a week and made over 30 calls to eir to find out when my number will be ported. The customer services has been absolutely terrible, I've never experienced anything like it before. Ive been put on hold, transferred to wrong departments, promised call backs which never materialised, being cut off. Originally I was told it would take from 2 hours to 24hours, then 48 hours, then a week, then 2 weeks, and 2 days ago I was told it would definetly be sorted today. On todays call was I cannot tell you when but it will be done sometime. This needs to be sorted today, can someone please let me know what the hell is going on. Hi mickburke7, I'm really sorry to hear of the issues you've been experiencing while trying to get your number ported over to your new account. Can you PM me your account number, please? - Adam Hi Adam, I sent you PM with my details, I appreciate if you can find a conclusion to this saga. Thanks, I have responded to your PM. - Adam Hi Adam, Still not sorted, sent you PM. Mick Thanks Mick, I've responded to your latest PM. - Adam
mickburke7 wrote: » eir: Adam wrote: » mickburke7 wrote: » eir: Adam wrote: » mickburke7 wrote: » I recently took out an eir fiber broadband package and asked to bundle in my existing eir sim only number to avail of the bundle price. Eir sent me out a new SIM card and cut off my existing number, Ive been waiting for over a week and made over 30 calls to eir to find out when my number will be ported. The customer services has been absolutely terrible, I've never experienced anything like it before. Ive been put on hold, transferred to wrong departments, promised call backs which never materialised, being cut off. Originally I was told it would take from 2 hours to 24hours, then 48 hours, then a week, then 2 weeks, and 2 days ago I was told it would definetly be sorted today. On todays call was I cannot tell you when but it will be done sometime. This needs to be sorted today, can someone please let me know what the hell is going on. Hi mickburke7, I'm really sorry to hear of the issues you've been experiencing while trying to get your number ported over to your new account. Can you PM me your account number, please? - Adam Hi Adam, I sent you PM with my details, I appreciate if you can find a conclusion to this saga. Thanks, I have responded to your PM. - Adam Hi Adam, Still not sorted, sent you PM. Mick
eir: Adam wrote: » mickburke7 wrote: » eir: Adam wrote: » mickburke7 wrote: » I recently took out an eir fiber broadband package and asked to bundle in my existing eir sim only number to avail of the bundle price. Eir sent me out a new SIM card and cut off my existing number, Ive been waiting for over a week and made over 30 calls to eir to find out when my number will be ported. The customer services has been absolutely terrible, I've never experienced anything like it before. Ive been put on hold, transferred to wrong departments, promised call backs which never materialised, being cut off. Originally I was told it would take from 2 hours to 24hours, then 48 hours, then a week, then 2 weeks, and 2 days ago I was told it would definetly be sorted today. On todays call was I cannot tell you when but it will be done sometime. This needs to be sorted today, can someone please let me know what the hell is going on. Hi mickburke7, I'm really sorry to hear of the issues you've been experiencing while trying to get your number ported over to your new account. Can you PM me your account number, please? - Adam Hi Adam, I sent you PM with my details, I appreciate if you can find a conclusion to this saga. Thanks, I have responded to your PM. - Adam
mickburke7 wrote: » eir: Adam wrote: » mickburke7 wrote: » I recently took out an eir fiber broadband package and asked to bundle in my existing eir sim only number to avail of the bundle price. Eir sent me out a new SIM card and cut off my existing number, Ive been waiting for over a week and made over 30 calls to eir to find out when my number will be ported. The customer services has been absolutely terrible, I've never experienced anything like it before. Ive been put on hold, transferred to wrong departments, promised call backs which never materialised, being cut off. Originally I was told it would take from 2 hours to 24hours, then 48 hours, then a week, then 2 weeks, and 2 days ago I was told it would definetly be sorted today. On todays call was I cannot tell you when but it will be done sometime. This needs to be sorted today, can someone please let me know what the hell is going on. Hi mickburke7, I'm really sorry to hear of the issues you've been experiencing while trying to get your number ported over to your new account. Can you PM me your account number, please? - Adam Hi Adam, I sent you PM with my details, I appreciate if you can find a conclusion to this saga.
eir: Adam wrote: » mickburke7 wrote: » I recently took out an eir fiber broadband package and asked to bundle in my existing eir sim only number to avail of the bundle price. Eir sent me out a new SIM card and cut off my existing number, Ive been waiting for over a week and made over 30 calls to eir to find out when my number will be ported. The customer services has been absolutely terrible, I've never experienced anything like it before. Ive been put on hold, transferred to wrong departments, promised call backs which never materialised, being cut off. Originally I was told it would take from 2 hours to 24hours, then 48 hours, then a week, then 2 weeks, and 2 days ago I was told it would definetly be sorted today. On todays call was I cannot tell you when but it will be done sometime. This needs to be sorted today, can someone please let me know what the hell is going on. Hi mickburke7, I'm really sorry to hear of the issues you've been experiencing while trying to get your number ported over to your new account. Can you PM me your account number, please? - Adam
mickburke7 wrote: » I recently took out an eir fiber broadband package and asked to bundle in my existing eir sim only number to avail of the bundle price. Eir sent me out a new SIM card and cut off my existing number, Ive been waiting for over a week and made over 30 calls to eir to find out when my number will be ported. The customer services has been absolutely terrible, I've never experienced anything like it before. Ive been put on hold, transferred to wrong departments, promised call backs which never materialised, being cut off. Originally I was told it would take from 2 hours to 24hours, then 48 hours, then a week, then 2 weeks, and 2 days ago I was told it would definetly be sorted today. On todays call was I cannot tell you when but it will be done sometime. This needs to be sorted today, can someone please let me know what the hell is going on.
