sean72 wrote: » OK maybe I need to explain the stage I think I am at. My exchange had an estimated date for completion of works (1st Nov 2017). I subsequently spoke to a KN engineer on the 4th Nov who was working at the exchange and said it was active and he was doing an install at that time. Firstly from what I can gather I think it might be early days at my exchange and they are testing a few houses off it over say the next month before its expanded or fully active. Would that be a practice/procedure any of you have heard of? Secondly and what has me frustrated today is that there does not seem to be an alternative way to the 'Eir fella' at the door to pre-register. My father-in-law (neighbouring parish 1 month ahead activation wise) did this with the guy at the door and is having his installed this week with just that communication at the doorstep. So if I keep getting the 'computer says no' response from Eir how have any of you that didn't sign up at the door eventual sign up?
sean72 wrote: » So if I keep getting the 'computer says no' response from Eir how have any of you that didn't sign up at the door eventual sign up?
Allison Puny Appetite wrote: » sean72 wrote: » OK maybe I need to explain the stage I think I am at. My exchange had an estimated date for completion of works (1st Nov 2017). I subsequently spoke to a KN engineer on the 4th Nov who was working at the exchange and said it was active and he was doing an install at that time. Firstly from what I can gather I think it might be early days at my exchange and they are testing a few houses off it over say the next month before its expanded or fully active. Would that be a practice/procedure any of you have heard of? Secondly and what has me frustrated today is that there does not seem to be an alternative way to the 'Eir fella' at the door to pre-register. My father-in-law (neighbouring parish 1 month ahead activation wise) did this with the guy at the door and is having his installed this week with just that communication at the doorstep. So if I keep getting the 'computer says no' response from Eir how have any of you that didn't sign up at the door eventual sign up? This is most likely your issue. They do not enable a whole exchange area at once. It is done in parts seemingly following the order of when it was cabled. So for example, north of an exchange could be live while east, west and south are not. Over the following weeks the remaining areas are enabled until the whole area is live. It is most likely just a case of waiting for you.
Falcon L wrote: » I used the line checker yesterday with my eircode. It said that fibre was available at my home. I now look at the rollout map and my house is the only one with a blue house icon. Do I believe the line checker or not? On the eir site there is a link "where to buy". I see people getting eir and then cancelling within the cooling off period and switching to Digiweb or whatever. Can you not just buy from one of the listed providers? What is the benefit of signing up with eir, then switching? Am I missing something?
garroff wrote: » If overhead cable required....have timber cut before installer arrives.
hmboards wrote: » Can you clarify what you mean by having timber cut, please?
Johnboy1951 wrote: » Bushes & trees that might interfere?
Turfwarrior wrote: » As people are saying try have as much prep done before install, I cut back trees and was ready for a drop line as a duct was out of the question.I was talking to a different kn guy doing neighbours install and he said you could bring a duct overground alone a hedge if you wanted..decided against it. The installer was very willing to follow the route of my old ISP cable..he wouldnt install the ONT in attic and brought the fibre line in through gable vent and down through hotpress into front room.this is where he terminated the fibre line. I am getting 112down & 24up this evening so suffering a bit of contention but uptake in the area has been 70-80%. Word of warning as has been stated here before with dealing with eir sales...they don't understand half of their own products. I missed the door to door sales and rang eir shop in maynooth and was told I could order FTTH, took morning off work to go in and sign on the dotted line only to be told by a different member of staff that it can't be ordered??! What was the eir door to door guy selling? Was it AIR as opposed to EIR!? Left the shop quiet frustrated and decided to call 1800 sales number...they needed land line number which I haven't had in about a decade,couldn't proceed. Found number, rang back to be told it was reallocated to a diff property and anyway it wasn't needed??! But the Indian sounding guy was very adamant that I needed to install a landline first before he could order FTTH for me??! Something about needing to allocate some number at the exchange to my property? Tried to tell him I didn't want r need a landline,just FTTH and even stated to him that the FTTH doesn't run off the copper telephone cables. He got quiet arrogant and told me that if I wanted FTTH with Eir that I would have to install the telephone line?!! I declined his offer. Had a cup of t and decided to try again,eventually I got a non-foreign lady called Lorraine who was very helpful and processed my order in about 5 minutes,got email confirmation which stated 18month contract when I signed up for 12. Moral of the story is in my opinion keep trying as it seems to depend who you get on the other end of the phone but they sure do try your patience but has this product been worth the wait and enormous hassle...only time will tell but I'm not so sure As far as changing providers to screw Eir over and get a free install for all the hassle the caused me with trying to order the product I couldn't waste anymore time dealing with an ISP at the moment..product is working so leave well enough alone,ie. Misses & kids are happy Not sure if this number is general knowledge but was given a number for support and they seem to know their stuff, its 01430 7312
sean72 wrote: » Thanks for that. Really helpful and the number. How did they actually confirm you could get FTTH without the phone number in the end. Every conversation I’m having with them is certred around the number. My area is not fully active but when it is I want the quickest way to proceed. Is the number you provided the best option you found and was it you address/Eircode that they used in the end?
Turfwarrior wrote: » Word of warning as has been stated here before with dealing with eir sales...they don't understand half of their own products. I missed the door to door sales and rang eir shop in maynooth and was told I could order FTTH, took morning off work to go in and sign on the dotted line only to be told by a different member of staff that it can't be ordered??! What was the eir door to door guy selling? Was it AIR as opposed to EIR!?
ED E wrote: » Real work: Open Eir Consumer side: Eir Shops: Contractor A Door to Door: Contractor B Telesales: Contractor C
long_b wrote: » Please stop calling it FTTP. I know it's exactly the same thing but it's known as FTTH
KeRbDoG wrote: » Wow, I never knew there was that many sub-categories of FTTP
glen123 wrote: » It's FTTH of course - sorry. Typo:)
Marlow wrote: » You need that keyboard replaced. It really has too much Murphys law build in. /M
Falcon L wrote: » Quick question for anyone that got FTTH via a dropwire from a pole. How thick is the cable? Using a standard pencil as a guage... bigger? Smaller? Or if someone can run a caliper over it?
