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Eir price increase, get out of your contract early

doniem

I'm not sure how many people are getting these but I received a letter from eir yesterday regarding a €3 price increase on my package.

The letter said that if I was unhappy with the increase I can leave the contract without penalty in the next 30 days. I did just that today and reduced my €140 a month package (broadband and 2 mobiles) to €70 a month (I switched my broadband to sky who currently have it for €30 a month and my 2 mobiles to sim only for €20 a month each)

Again I'm not sure how many people this will benefit but hopefully it helps someone.

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Sasha144

I have a mobile phone as part of my contract that I don't use. If I cancel will Eir continue to charge me for it? It was all part of the one bundle when I signed up

loki7777

Modem comes in 2-3 days and 7 days(or working days) to get connected.

Mickeroo

madcabbage wrote: »

Switched last week from Eir to Vodafone. Router landed a day later than the switch, so was without the broadband until the following morning. Otherwise it's pretty straightforward.

Did you get a text saying when the switch would happen? I went ahead with it yesterday and am expecting the router in the next few days but I got a text saying the vodafone service will go active on the morning of the 19th. Hoping my eir service doesn't stop before then.

madcabbage

Mickeroo wrote: »

Anyone who switch to Vodafone have much disruption in service or is it as painless as switching to sky seems to be?

Switched last week from Eir to Vodafone. Router landed a day later than the switch, so was without the broadband until the following morning. Otherwise it's pretty straightforward.

Mickeroo

Anyone who switch to Vodafone have much disruption in service or is it as painless as switching to sky seems to be?

tonic wine

casio4 wrote: »

I didn't get a letter and am with Eir for years i'm paying €67 a month for broadband and phone line and thinking of moving to Sky, my problem is everytime I go into Sky website and click on talk and broadband i'm directed to their England site and prices in sterling, maybe it's just me but can anyone tell me can I get landline and broadband with Sky and how much is it?do I tell Eir i'm leaving?

I didn't get a letter, I was an a rolling contract with Eir as was also with them a few years. Just call sky. They will try sell you a TVs package as well. I told them I just want the landline and BB for the €35 a month for 12 months offer which is expiring soon, as she quoted higher over the phone. After a few minutes she came back to me and agreed it was €35 a month.

Sky handled the Change over with Eir. I got a letter from Eir saying my account was closed and asking to send back my router and set top box with in 30 days, with free post and labels.

No break In service. Changed over within 4 days of placing order. I did not have to contact Eir.

loki7777

casio4 wrote: »

I didn't get a letter and am with Eir for years i'm paying €67 a month for broadband and phone line and thinking of moving to Sky, my problem is everytime I go into Sky website and click on talk and broadband i'm directed to their England site and prices in sterling, maybe it's just me but can anyone tell me can I get landline and broadband with Sky and how much is it?do I tell Eir i'm leaving?

Same here, you won't be able to cancel i'm afraid.
And there is something wrong with sky.ie redirecting to uk - but as far as i remember landline was about 7-10€/extra per month with unlimited landline(only!!) calls.

Aimman

I’m getting conflicting information from both Eir and Sky. I don’t have a landline with Eir so I just have a 8881- reference number.

I have informed Eir in time that I am transferring to sky and they said the service will be deactivated in 30 days or until Sky switch over. All Sky need is the UAN Number which I have given Sky.

Sky have sent out the new router to me and there is an engineer booked for next Friday to do the switch.

But Sky are telling me that because I don’t have a land line number, they have to wait for Eircom to disconnect first, then apply for a land line number before connecting the broadband.

Eir have said Sky can do it as is,
Sky said the engineer cannot make the switch until Eir disconnect.

Either both of them are playing hardball with each other or one of them hasn’t got a clue. I can’t get any progress from either, no matter how many times I ring them both. You’d think that because there are so few other options, they would both be familiar with each other’s switching requirements.

Has anyone else had this problem with the switch and what can I do to have it resolved between them. I don’t want to find out next Friday that the engineer called out and couldn’t switch over. Very frustrating.

Ten Pin

Well in my case there was nothing to transfer. I went from Eir's line to VM's line so its not shared. I was told on the call if I was already switching to Sky/Vodafone, there'd be some contractual readout of some sort. But for me it was simple as 'we'll cut you off at the end of the billing month'

Check that you can transfer your existing phone number.

cherryghost

Kristopherus wrote: »

If you are switching provider, your new provider will handle the transfer of the service. Are Eir insisting on notice ?

Well in my case there was nothing to transfer. I went from Eir's line to VM's line so its not shared. I was told on the call if I was already switching to Sky/Vodafone, there'd be some contractual readout of some sort. But for me it was simple as 'we'll cut you off at the end of the billing month'

Erik Shin

My monthly bill is €42...went to pay it yesterday, and it said 42...but when I clicked on pay..it changed to €45.01...checked the bill again..42 only, so I only paid that....strange as I've never had anything outstanding on my bill

casio4

I didn't get a letter and am with Eir for years i'm paying €67 a month for broadband and phone line and thinking of moving to Sky, my problem is everytime I go into Sky website and click on talk and broadband i'm directed to their England site and prices in sterling, maybe it's just me but can anyone tell me can I get landline and broadband with Sky and how much is it?do I tell Eir i'm leaving?

Kristopherus

cherryghost wrote: »

Just ring them with your account number at the ready. You have 30 days to cancel your contract from letter issue date.

I got mine cancelled without hassle in about 5 mins (bearing in mind I'm switching to VM and not Sky/Vodafone etc)

If you are switching provider, your new provider will handle the transfer of the service. Are Eir insisting on notice ?

corks finest

Owryan wrote: »

djsim101 wrote: »

Thanks cherryghost, I wasn't sure was it 7\14\30 days that was on the letter.
The Eir rep must have also mentioning about the cancel charge to scare people off from cancelling.

They seem to be using scare tactics to try stop people cancelling. The €5 increase is the third increase they applied to my account since i moved into the house a year ago. They waived the previous two, €3 & €5.

When i rang up to cancel they threatened to apply my ongoing discounts to my final bill since i was "breaking the contract"!!!

I'm switching to vodafone, SIRO is being rolled out in my street in the next few weeks, i only signed permission for them to run the wiring under my guttering a few weeks ago. One of the SIRO packages is €40 pm same as what i currently pay so i'll switch to that when i get the chance.

have siro,left eir,e40, never drops below 230/250 , great service

Owryan

seadal wrote: »

I added mobile to existing landline/broadband contract at the start of Sept. Got increase letter on 20th Sept. Rang Eir this week and lady told me I can only cancel landline/broadband contract as mobile is unaffected. Does this sound right? All are bundled with one account number and one monthly bill.

I cancelled my phone and broadband bundle. I wanted to keep the phone element but they said it was all or nothing.

I only added the phone to my account in May.

seadal

I added mobile to existing landline/broadband contract at the start of Sept. Got increase letter on 20th Sept. Rang Eir this week and lady told me I can only cancel landline/broadband contract as mobile is unaffected. Does this sound right? All are bundled with one account number and one monthly bill.

Owryan

djsim101 wrote: »

Thanks cherryghost, I wasn't sure was it 7\14\30 days that was on the letter.
The Eir rep must have also mentioning about the cancel charge to scare people off from cancelling.

They seem to be using scare tactics to try stop people cancelling. The €5 increase is the third increase they applied to my account since i moved into the house a year ago. They waived the previous two, €3 & €5.

When i rang up to cancel they threatened to apply my ongoing discounts to my final bill since i was "breaking the contract"!!!

I'm switching to vodafone, SIRO is being rolled out in my street in the next few weeks, i only signed permission for them to run the wiring under my guttering a few weeks ago. One of the SIRO packages is €40 pm same as what i currently pay so i'll switch to that when i get the chance.

djsim101

Thanks cherryghost, I wasn't sure was it 7\14\30 days that was on the letter.
The Eir rep must have also mentioning about the cancel charge to scare people off from cancelling.

cherryghost

djsim101 wrote: »

Hi Lads, I stupidity lost the letter I received from Eir last week regarding the €5 price increase. Could one of you please tell me how long I have to cancel my contract - I am nearly sure there was a date on the letter?

I was also chatting to an Eir rep via web chat and he told me this:
**If you cancel all your services you will have to give 30 day's prior notice and there will be Early cease charges on your account **

I presume this is not true at all, if I cancel within the letters date?
Thanks All

Just ring them with your account number at the ready. You have 30 days to cancel your contract from letter issue date.

I got mine cancelled without hassle in about 5 mins (bearing in mind I'm switching to VM and not Sky/Vodafone etc)

djsim101

Hi Lads, I stupidity lost the letter I received from Eir last week regarding the €5 price increase. Could one of you please tell me how long I have to cancel my contract - I am nearly sure there was a date on the letter?

I was also chatting to an Eir rep via web chat and he told me this:
**If you cancel all your services you will have to give 30 day's prior notice and there will be Early cease charges on your account **

I presume this is not true at all, if I cancel within the letters date?
Thanks All

godtabh

I haven't gotten a letter yet but I have been told by chat that my package is going up. Cancellation line is closed.

Is there an email address I can send it to?

loki7777

Del007 wrote: »

No chance. Vodafone use Eir's lines, they all do as far as I know. Virgin have their own cables

That's funny because Vodafone is telling me and showing online 60mbits when Eir only 30mbits. There is a small chance that eir capped BB speed because of amount users in area(small village outside Sligo). Line should be 100mbits but we know how it is:)

tonic wine

893bet wrote: »

I have swapped over to sky broad band (300 euro saving over the 12 months!).

Sky told me not to give notice to EIR as they would would put a cancellation on the line and SKY would then be not able to take it over. They said my notice period is automatic when EIR get the request from SKY to take over the line.

Does this sound correct?

Yes. I rang sky with my telephone and UAN number. I had my Sky hub router delivered the next day. Two days later my eir BB stopped working, Plugged in the sky router and was connected, no distrubtion in service.
Recieved a letter from Eir asking to send back router, all within a week. Exactly same BB speed. Happy switcher.

Del007

loki7777 wrote: »

One question not really related to topic, could it be that on the same cables Vodafone will offer double speed comparing to Eir?

No chance. Vodafone use Eir's lines, they all do as far as I know. Virgin have their own cables

loki7777

One question not really related to topic, could it be that on the same cables Vodafone will offer double speed comparing to Eir?

Hasmunch

Got my letter this week.
Is there any difference between Sky and Virgin?
Virgin look to be €10 cheaper a month

corks finest

jimmynokia wrote: »

Eir keep playing this line. Yet can't explain it when asked by anyone. "If you are still within your minimum term contract, the end date of your minimum term will stay the same" My situation is I've 14 months left and they refuse to allow me exit even after quoting my rights they just say NO...

Com reg

wonski

I only rang Eir to and informed them I will be switching provider.

After that I rang Sky and in less than a week everything was switched over from Eir.

It is straight forward process if you let your new provider do all the leg work.

Do not cancel with Eir, active phone line and broadband is easy to switch over. No disruption and no hassle at all.

You have a month from the date of the letter to leave Eir. No need to wait until last minute as you have a right to leave within that 30 days without penalties.

Del007

893bet wrote: »

I have swapped over to sky broad band (300 euro saving over the 12 months!).

Sky told me not to give notice to EIR as they would would put a cancellation on the line and SKY would then be not able to take it over. They said my notice period is automatic when EIR get the request from SKY to take over the line.

Does this sound correct?

Read what I posted above.

If Eir cancel your broadband then it'll take ages to get it activated again

893bet

I have swapped over to sky broad band (300 euro saving over the 12 months!).

Sky told me not to give notice to EIR as they would would put a cancellation on the line and SKY would then be not able to take it over. They said my notice period is automatic when EIR get the request from SKY to take over the line.

Does this sound correct?