dannim123 wrote: » Absoulte shambles. Anybody on this thread that have used chronopost all of their items have been sent back to HongKong as they never declatlred the correct customs documentation. 3 weeks I have wasted on this I got through to chronopost today 550 Euro down the drain. Pure sham of a company absolutely fuming I am
dannim123 wrote: » Chronopost are a disaster to deal with I eventually found an Email address for them to ask why its taking so long we shall see how long they take to respond
mikka631 wrote: » There seems to be a difference when ordering camera equipment. I have had good experience 4 times to date with no issues or delays. My latest order was made at 9.20pm on Monday 18th September and delivery via DPD was made on Monday 25th at 9.54am after it had sat in Athlone depot since the previous Friday. My tracking id on DPD showed as originating in UK. I think once it has marked as dispatched by eglobal and you have a tracking id then you are at the mercy of the courier and in some cases it looks like chronopost are not very reliable.
Milk_Tray wrote: » check your tracking here http://tracking.linexsolutions.com/Shipment/TrackingList?Type=L I rang the UK number - UNITED KINGDOM Tel: (+44)1753 686 320 I have an email to the IT team as they couldnt find the tracking info on there system but the IT team did and investigated for me, let me know if you have no luck on the phone. I saved 150 too and I regret it heavily. Its not going to be easy getting the money back if you used card, thats why I used paypal just for security.... They are terrible at getting back to you... very dodgy or just horrendous customer support. They did reply to me eventually and said "we have no update" ... they are clearly trying to avoid refunding id imagine.... not good tho either way
BobbyT28 wrote: » HI, Has anyone on here bought Apple Airpods on eglobal.eu? Just want to make sure they are genuine products. I believe all products on this site are. BobbyT28
dory wrote: » I'm in the same boat! In that CHRONOPOST NETWORKS, Outbound linehaul scan, Scan location: 1-LNX thing since the 18th. Haven't rang anyone yet as I'm hoping it will just turn up. Might give them a call over the next few days.
dannim123 wrote: » It is all very confusing I must admit I still do not know the name of the company that will be delivering it to me after it leaves France and gets to Ireland however I suspect it will be DPD..I think the reason DPD are telling you they don't recognize the number is because it hasn't been sent to them yet.. When I called Linex they had to ring over to France to see what the hold up was and they said it was customs which I would imagine is the same as yours seen as we ordered around the same time. Looking around online many people seem to agree that it takes the best part of 3 weeks for it to be delivered so I really would not worry just yet. As you will see from the tracking number EGlobal have sent the item to you so in a way they have honoured their end..I just wish the tracking companys they used were not so hard to deal with. Hope this helps
youcancallmeal wrote: » I'm in very similar situation to you, ordered LG V20 form eglobal Sun 10th using credit card(Wish I had used paypal now too). Last update on tracking from Linex is last Monday 18th saying 'Inbound linehaul scan, Scan location: 1-lnx'. So I rang them as you did but they are giving me the runaround, first transferred me to DPD saying it was with them, they didn't know anything about it and said tracking number is not theirs. So rang linex back again and talked to same woman who gave me another code and of course dpd know nothing about that one either.
dannim123 wrote: » Just a quick update.. I rang Linex like you advised and got through to an operator who advised that it got stuck in customs and that was the delay but it should be delivered so there is hope for us yet. Thanks for the advice
Milk_Tray wrote: » hmmm mine said chronopost too but it said linex too one line under thats why i presumed they used them for everything
dannim123 wrote: » I wish I had of used Paypal I feel I am never going to get this money back.. Can you give me a contact number which you rang to get through and what details they asked for on the phone so I can do the same..If they tell me they have sent it back I am straight away going to ask for a refund and probably have to wait another few months to get my money back if I do at all.. Anybody who buys of this website is taking a massive risk. I will never purchase from them EVER again. I stood to save 150 euro it is not worth the stress. Website you get your tracking details doesn't even update
Milk_Tray wrote: » Well thats just my luck! Ordered the Garmin fenix 5 on the 13th, have been checking shipping info ten times a day with no update other than departed and on route to final destination... decided to email them with no reply for days...... finally got a reply to say "will look into it".... I then decided to take matters into my own hands and reach out to linex solutions (Coriour) ...( I rang them) and guess what? It got returned to hong kong as french customs got hold of it and sent it back!!! 500 quid it cost and I know its going to be a nightmare to get this back. I really regret ordering from this crowd. I just opened a paypal case so i hope its resolved soon.. I just ordered it in UK of a reputable seller and I wish I did that at the start. Word of warning to everyone else here guys....
dannim123 wrote: » I would imagine that is because the phone you ordered came from the UK depot..mine seems to be coming from Honk Kong originally then on to France. I wouldn't mind but it just seems to me 7 days with no update is quite a long time. I emailed them last night and in fairness they responded within a few hours later with Dear Customer, Thank you for your message. With regard to your inquiry. Please be kindly informed, that our logistic department will contact the courier company for your order delivery issue. We will inform you once we got any updates from the courier. Should you have any further inquiries, please feel free to contact us. Best Regards, eGlobal Central EU
Sevenie wrote: » When I ordered my phone a couple of weeks ago, it was processed and I got a tracking number for DPD, nothing to do with France or Chronopost. It was delivered a week after ordering it, no problems at all.
