westyIrl wrote: » That's ridiculous. Someone (ASAI/COMREG) need to step in and cut out this mis selling.. but too toothless. Not alone is it mis selling but it makes the product not fit for purpose.
raydator wrote: » I have had to stop downloading UHD movies on my SkyQ box and stop watching Netflix in Ultra HD. I am now stuck with a service that has a stupid limit on its "Absolutely no usage limits" unlimited package.
westyIrl wrote: » That would make sense. However am I correct in thinking that GPON is limited to 2.4Gbps down per fiber trunk? I.e On a fully saturated fully loaded 32x splitter the max speed one could wish for is 75Mbps? (I know this is hypothetical and ignoring possible XGPON upgrades in future and priority of service shaping across plans by Eir). Jim
frozenfrozen wrote: » unbelievable but since Eircom are involved it's believable. After all that today only after I mentioned in writing in the email thanking him for confirming there was no fair usage policy -- he rang up to inform us of a 1TB fair usage policy on the business packages.
frozenfrozen wrote: » it actually was a surprise since the regional manager for Eir business sales was there as well as our local rep who both swore up and down there was no such thing as a fair usage policy on the business packages
ED E wrote: » Eir segment themselves into Retail/SOHO + SME and Corp. You were probably speaking to the upper retail guys. I was surprised at them having something "real" at 120 but its just residential with an SLA at 2x the price before VAT. Call corporate sales and get a price, just for our curiosity.
frozenfrozen wrote: » Would it not be a waste of everyones time to get a quote of x,xxx per month with an xx,xxx installation fee?
ED E wrote: » Wasnt a serious suggestion but pricing would start below 4 digits.
frozenfrozen wrote: » ah ok. I was in a bit of a serious mood so just totally glazed over the existence of jokes there for a moment I'll have to figure out who is best to go with now. As I've got no moral fibre the options still include Eir if they turn out to still be the only option for >1TB per month at alll. But the mobiles + other phone line that were to be switched over to them will not go ahead.
oleras wrote: » Isnt it just an extra 40 quid when you go over ? just include it in the price or could they cut you off for repeatedly going over the limit ?
rob808 wrote: » There making good progress in kiltale co meath there near the village.
Gonzo wrote: » Their charging for going over the limit seems kinda random, I've seen people get charged the full 100 euros for going over the limit not by a huge amount, while others get charged the exact charge to relation to how much extra they downloaded. I'd love to know how widespread this is because while there is a good deal of noise being made on boards over Eir's FUP, I doubt every Eir customer who is being charged excess charges is running to boards to complain.
superloopy wrote: » Some joke. My phone number passed on eir site as FTTH available, place order 20th of last month. Installation was supposed to be today. Got an email on the 6th confirming installation. For a laugh I rang that open eir number I saw on here this morning, 01 5366550. Wow. Mental stuff. Took 5 minutes to get answered, put on hold for 5 and then cut off. Repeat that 3 times. Finally when I got talking to somebody I tell them I was hung up on the last 4 times and she listens without putting me on hold. No record of an installation planned for my address, "No info here bud", so she said she would put me through to Eir. 10 minutes listening to classical, she couldn't answer my query if an installation was happening or not. I knew at this point I could come on here and get an email address or deal with that Eir boards person. But my stubbornness and curiosity about how bad Eir employees are on the phone got the better of me. She said she would talk to open eir. She put me on hold, for 45 minutes. I started going slowly mad. The hold music changed 3 times. Eventually some fella came on the line and said "hello, how can I help you today?" I started laughing. I went over my details and the hang ups and that I was on hold for some lovely woman to come back. He then got an attitude like it was my fault for ringing eir. He put me on hold, for 5 minutes. He came back and said some guy had checked my lines and fibre wasn't available at my address. I looked at my phone and told him Eir was not a great company and it's employees are not great at phone edicate. I said the usual how could I order etc. I thanked him and he cancelled my fibre order. My 15 year wait continues. FYI Don't contact Eir by phone.
yabadabado wrote: » Folks anyone have any experience of getting equipment moved on your property ? Splice box is in my garden in a manhole and needs to be moved but when I contact Eir I'm told I'll get a call back.Going on a month now and no one will give me a answer. Feel like telling them if it's not moved it will be just ripped up when digger arrives.obviously I wont do that as I'm on it as are 2 of my neighbours.
greenhorn22 wrote: » In my town I am in a FTTC area and beyond that they are all getting FTTH. I guess they are doing the other areas first who have been on **** connections for years. Has FTTH become available to anyone who has FTTC already??
jgbyr wrote: » "Eir's full year earnings up by 4%"https://www.rte.ie/news/business/2017/0913/904309-eir-full-year-results/ "We have passed 1.7 million premises with fibre, and are on track to pass 300,000 rural premises with fibre to the home by December 2017,"
The Cush wrote: » Haven't come across anyone posting in that situation. They are rolling fibre in my area at the moment and they have placed splice boxes close to the exchange, in an FTTC area capable of in excess of 30Mbps.
Tweaky wrote: » I had FTTC - The cabinet was in the exchange - I am about 1km from the exchange and was getting speeds of 30Mb down and 8Mb up. I am now on FTTH on the 150mb package. I'm the first house nearest the village on our road so was probably extremely lucky that they started the FTTH rollout at my house .
oscarBravo wrote: » Have you contacted open eir? It's a complete waste of time contacting eir retail; it's not their network (as fond as they are of telling people on the doorsteps that it is).
pegasus1 wrote: » Got the eir letter in the door stating that FTTH is now available.. Problem is, it is a year too early...
