ED E wrote: » Sky will, they just wait. Transfers are almost free but new setups cost them >?100. Vodafones margins are better on SIRO no doubt thus their hesitation to sell via OpenEir.
T-Bird wrote: » It's strange why Sky and Vodafone didn't provide the service. My phone can pickup about 10 residential wifi signals, a majority of them were sky. Now all bar one is eir. That's potential business lost for 18 months in most cases. They got their strategy wrong in this case I think.
banjopeter wrote: » Was supposed to have my second attempt at installation this morning after initial installation didn't go ahead because of an issue with overhead trees. Got a date, and triple checked everything was OK. Got call from KN engineer this morning about "installing a modem". I said "its a fibre to the home installation". He said he's never done one, and his order was just to install a modem from a copper line. Back on to Eir, Openeir, Customer Care. About six phone calls. Eventually, one decent woman at Customer Care persisted, and said my case was being escalated. Said she was on until 6.30pm and would call me if and when she got a response from OpenEir, the wholesale provider. What a complete cock-up, and such imcompetence. Don't know where exactly the fault lies, but Eir are the retailer, so it's their responsibility. All let down by poor communication
chewed wrote: » Has anyone who's got installed, upgraded their router? I'm not having any issues with the F2000, but the reception upstairs could be better, so wondering if I should update the router or just splash out on some extenders?
daraghwal wrote: » If you are getting extenders, eir sell TP-Link TL-WPA281 V2s for €30 http://support.eir.ie/homeplug/ which is much cheaper than buying anywhere else in fairness. I find them good but then again I am on a 15 Mb connection and not fibre. I have two sets.
ACLFC7 wrote: » Do Eir still sell them? I can't see a link to purchase.
ednwireland wrote: » Looks like the ftth rollout stops 4 poles from my house. Emailed the nbp and nothing will happen before 2018. No application process no timescales for amber areas ro be upgraded hence it's just another whitewash nothing will happen. Anyone know when the next national broadband plan is due ?
daraghwal wrote: » If you are getting extenders, eir sell TP-Link TL-WPA281 V2s for ?30 http://support.eir.ie/homeplug/ which is much cheaper than buying anywhere else in fairness. I find them good but then again I am on a 15 Mb connection and not fibre. I have two sets.
Gonzo wrote: » would those fix the wireless issues with the F2000 not working properly with mobile devices?
daraghwal wrote: » You have to contact sales/technical support I think. In my case I think it was technical support. Sure it would be too easy to make it straightforward wouldn't it?
chewed wrote: » You just have to laugh at eir! Conversation with Tech Support through online Chat:Me: How can I find out about the price and availability of the TP Link wifi extender you have on your website?eir: You can place the order here if you want and it will cost €29Me: does that cost include delivery charge?eir: You would need to talk to Sales team to ask about that. Do you want me to transfer you to a sales representative?
Gonzo wrote: » There is alot of work by KN taking place on behalf of Eir south of Dunshaughlin and Rathbeggan on the old N3 road (R147) from where the yellow line stops and goes almost as far as the roundabout beside the M3 toll gate area. There are lots of new manholes being created and taffic lights are in place to control from both directions. Looks like the initial work they were doing in my area, however this section of road is not yellow lined, could it be a new FTTH run? edit: just thinking perhaps it could be a fibre connection that they are gonna build all the way out to the new Shire facility that is currently being built near the Avoca centre.
daraghwal wrote: » How would shire be able to get a fibre connection to themselves without being an ISP? Can any business request a fibre connection?
spix wrote: » Got a call from KN to install a new phone line tomorrow (hopefully they mean reactivation) I asked whats next after that and they said Eir will need to check what speed the phone line can support afters its installed. I said its fibre to the home and doesn't use the phone line, didn't seem to mean anything to them..Here we go again. Everyone involved seems to be clueless, surprised anyone has actually gotten this installed successfully
ED E wrote: » Have you ordered FTTH + VOIP or FTTH + POTS? If the former the KNN controller has assigned a tech that's not skilled up and will just leave.
bfa1509 wrote: » Engineers have been installing black boxes on the poles outside the houses of my neighbours just down the road. I assume these are the FTTH boxes? They stopped installing them just two houses down (so the nearest box is around 200m away from us). When inputting eircodes on the online eir-Fibre 1000Mb availability checker, all the houses with the black boxes outside have 1000Mb available to them. Then when I input my eircode it says "Not available". I got onto eir over the phone and they said that they have no plans to cover our area! So they have no plans to come 200m further to cover us! There was even a sales lady who had the cheek to come to the door trying to sell us the 1000Mb service. When we told her that we couldn't get it she said that she was sure that we could and to try changing over to vodafone then changing back to eir and then you will get the 1000Mb FTTH service! How would one go about getting them to put one of those black boxes outside the house? I understand it's a 3rd party company that does it. If I found out who they are could I try and persuade them to come and install one final box to cover us?
spix wrote: » I ordered 150mb extreme fibre + unlimited calls + eir vision tv. I'm expecting it just to be landline activation then ftth a few days later which is what others who got it installed here seem to be implying. The only thing I've heard about VOIP is from one Eir sales rep. Not sure how accurate that is as nobody has posted here about getting the phone as VOIP. The KN person who called wasn't a technician just letting me know one will be here tomorrow.
Johnboy1951 wrote: » I am still trying to figure out why you want a PSTN line activated and did not just choose FTTH+TV for the install, and then arrange your telephone service with another provider if eir would not provide it via VOIP. Eventually eir will be pulling the copper and moving everyone to VOIP.
spix wrote: » Originally I was going to just get the ftth but there was only 6 euro difference per month between the bundle that included the 3 and standalone broadband. I didn't see any option for just ftth+tv. Wouldn't mind getting rid of the current voip we have anyway. The only benefit of getting standalone broadband would be for it to be installed faster but then I saw people here saying that they ordered standalone broadband but eir still sent someone out to activate the phone line for whatever reason.
