knipex wrote: » Not sure what you asking ? If its the cost of a bundle then its on the eir website or talk to Eir sales. If its the cost of reactivating a copper line then talk to Eir sales. Are you going Eir, Pure or Digiphone ? Get prices off all of them. Based on what you are saying Digiweb will not need a copper line so no worries about getting it activated.. BUT AFAIK Digiweb charge an installation fee for the fiber..
chewed wrote: » Finally my contract has been cancelled and I can now order again. Took over 4 weeks to resolve, but at least I had time to think about the bundles again. I'm watching feck all TV these days so I'm thinking of ditching Sky and going for the eir TV, 300mb fibre and pay as you use phone bundle. What do people think? The only reason I was going for the 300mb option was in case the TV was using too much bandwidth when others were using it.
spix wrote: » "pay the monthly cost and get a phone call package for that " What monthly cost are you talking about? I assumed I can just get the line reactivated for free and then get the bundle which is pretty much the only thing advertised on their website/brochure...seems pretty simple but impossible according to that sales rep A few pages back on this thread someone was in the same situation as me with a deactivated line and said they were able to order the broadband + phone bundle. The KN guys came out first to reactivate the line but then there was some hassle getting the fibre broadband installed as Eir seemed convinced it had already been installed, but they only reactivated the line at the time. My current connection is 5mb and completely stable, don't know what the issue is with it, seems to have a mind of its own. Btw I contacted digiweb about their phone bundle for ftth and they said its VOIP. Pure Telecom said theirs is on the copper line and a technician will call out to reactivate the line before installing the ftth.
Johnboy1951 wrote: » The phone line and call bundle has absolutely nothing at all to do with FTTH. It is a separate service, with physically different cable into the home. FTTC uses the existing copper phone line from the cabinet to the home. So from what you posted above, Pure Telecom will provide two services ...... FTTH for broadband and a copper phone line activation for your phone service. Why would they need to activate the phone line BEFORE installing FTTH? Technically they wouldn't ... or is this just someone else confused between FTTH & FTTC?
Johnboy1951 wrote: » You need an active phone to get a telephone package because eir do not yet have their own VOIP packages available, as previously posted. So the only phone package available via eir (at present) is the legacy POTS service on the copper line. So you can get a phone line activated; pay the monthly cost and get a phone call package for that (I guess eir still provide phone lines as they are legally required to do). It appears you have a disaster of a VOIP provider or else your present broadband/hardware is not sufficiently capable of holding a good connection. You do not need fast broadband, but you do need a solid and consistent one. If the BB and your hardware are good then the problem is with your provider ..... and there are hundreds of those available to you. In the future all telephone services will be of the VOIP type. Even now a lot of the phone calls are carried partly via VOIP.
spix wrote: » Well the other sales rep didn't want to tell me anything I wanted to hear. I was arguing for ages as to why its impossible for me to get a bundle with phone. They said its only available to people with a phone line that's already active. Didn't make sense at all to me, how can it be impossible when the line is already pyhsically installed.
The rep which told me about the VOBB said I could get the broadband + phone service without any arguing. Then I asked if it would use the copper cable, they said no, its VOBB. I already use a VOIP service but its a disaster. Sometimes can't hear anything at all (or the other person can't hear anything) phone rings by itself sometimes. Just doesn't seem to work right.
Johnboy1951 wrote: » Because sales reps will say anything they think you want to hear? Presumably VOBB is Voice Over BroadBand ...... maybe they want to use a new name for the same thing to differentiate their service? It is VOIP from what I can tell. There are hundreds (probably more) providers of VOIP services available to you. There is little or no advantage in using your ISP's service (if they have one, and eir do not yet have one). I have been using VOIP / VOBB for years ..... and my broadband is provided over copper line. I do so because the cost of calls is considerably cheaper using VOIP from my chosen provider. There is a Boards section for VOIP querieshttp://www.boards.ie/vbulletin/forumdisplay.php?f=542 You would be best advised to do some research on providers of VOIP services and what their 'plans' are. You would surely find an offer that suits your needs.
d31b0y wrote: » My eircode is now passing at https://www.eir.ie/broadband/1000mb-fibre/ but I have Vodafone (and Imagine but that's an easy break) till the end of the year. Has anyone had any luck getting the €200 cash back directly from sales or does it have to be the door to door guy?
spix wrote: » I asked is it the same as VOIP they said similar but newer. Why would the rep say that then?
Basically I tried to order the phone package with a different rep, they said they couldn't do it as my line is deactivated and I could get standalone broadband only. So I asked someone else and they said I would get VOBB phone.
knipex wrote: » By VOBB I assume you mean VOIP. ?? Last I heard was eir were not enabling this... yet. All voice is still run over copper lines..
spix wrote: » I was told by another eir rep that the phone line will not use copper cable, but VOBB. So much conflicting information... anyone who got it installed recently with the broadband/phone package can explain things?
knipex wrote: » New fiber line is installed for the FTTH service. Copper lien remains unchanged, whats included in plans depends on what package you order so best people to ask would be sales..
BorneTobyWilde wrote: » Does the phone line change? Is it still the same phone working the same way. Are the calls to all Irish and UK landlines and mobiles unlimited
Gonzo wrote: » In a perfect world they should scrap the FUP altogether as it makes Eir look better, more customer friendly, more likely hood for customers to stay with Eir. The FUP is petty, especially considering many customers don't go over it, it's just really annoying knowing that the FUP is there, and gives you a reason to check the data allowance.
jamesthepeach wrote: » How does she find out when it's live?
ACLFC7 wrote: » The estimated date for the Swords exchange is Winter 2017
jamesthepeach wrote: » They passed my sister's house with fibre the other day. How long until she can order it now?. She is on the swords exchange.
spix wrote: » Why would they do that when they're less likely to be able to overcharge people?
Gonzo wrote: » I think Eir should take a leaf out of the mobile providers book and have certain services exempt from 'fair usage policys' such as: - Youtube / Vimeo - Netflix - Social Media - Spotify - RTE Player/TV3 Player/4OD - Eir Sports/BT Sports Streaming Services such as above is general use, often by every member of a family on separate devices. These services are not in any way an abuse of using an internet service and should not be looked upon in the same light as someone downloading more torrents can they can possibly store or use. It would make a big different to the 1tb fair usage policy with these streaming services exempt, the 1tb allowance should be just for 'downloading' e.g. games, large files, movies and projects.
spix wrote: » I tried to order ftth + phone bundle today and they said it was impossible as my phone line is deactivated and I can get the internet only. Is this correct? Gave no option for me to activate the phone line just that its impossible for me to get that bundle. Can anyone explain this or been in the same situation with a deactivated phone line.
