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What is wrong with the site? (Please read updated post #1)

Dav

Hello everyone.

I'm back form 2 week's holidays today, only to arrive in and find that an ESB substation has popped somewhere around the South William St area and so we've been sitting here with no internet connection in the office for nearly 4 hours. When it rains, it pours, eh?

OK, so the site has been, to use the technical term, bolloxed. I don't fully know why, but we are obviously investigating as I type. Preliminary investigations suggest that one of our database servers went kaput (we have 3) and then a DDOS attack took a second one out of sync which is why you see notification errors, 404's when you post and basically, most of the problems that've been reported over the last 5 days.

It is obviously our number 1 priority to get all 3 database servers back up and running at full speed and in full synchronisation this afternoon so that the vast bulk of these problems disappear.

I will keep you all posted via this thread as the day goes on - I have a couple of weeks worth of stuff to catch up on, so please bear with me.

Finally, I'm really sorry the site's been such a pain in the arse to use this last week or so, I've been just as frustrated as the rest of you because I've been trying to use it too on my time off. We've dropped the ball and that's not good enough and not how we do things, so again, I'm sorry, but we're trying to put it right as we speak.

*Update - November 2016*

(Boards.ie: Mark) Been talking with the tech guys about how errors are reported, and it would help everyone involved (yourselves included as it could help us get to the root of issues) if you could do the following.

Before submitting a bug report, please take the following steps to attempt to resolve it:

Clear cache and cookies
Restart your browser
Try a different browser
Try incognito mode
Restart your machine
Try a different computer
Helpful link: https://support.mozilla.org/en-US/kb/websites-dont-load-troubleshoot-and-fix-errors

Should that not work, please include as much information as possible, such as:

The URL of the page you were on when the error occurred
Steps to reproduce the process
Screenshots
What you expected to happen
What actually happened
The results of the Diagnostics page - please delete the IP address line
Whether you are using the Legacy or Responsive site
Whether you are based in Ireland or overseas
Whether you are in an office / operating behind a proxy/firewall

Thanks all!

NOTICE (02/03/17):
Hi everyone,

Some work is going to be carried out today in the datacentre, which MAY cause some disruption (though hopefully not). Sorry for any inconvenience caused.

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Comments

Jayop

Can't post in the brexit referendum super thread in the main politics forum. Tried on the touch, responsive and legacy sites. Still getting the notification to say there's unread posts too.

biko

Looking at frontpage last post was 13:14

osarusan

Site messed up for me ATM.

Pages being listed which can't be accessed, read posts being marked as unread, last post being listed as 30 minutes ago, etc.

Something seems to have gone wrong at about 13.15.

biko

It's back. I can now see posts again.

Armchair Andy

biko wrote:

Looking at frontpage last post was 13:14

Had that for half hour on touch. Back at 13.45

JP Liz V1

I cant see any new posts of mine - Google Chrome

Boards.ie: Niamh

Sorry about that, the lads are working on this issue of being unable to read new posts, etc. at the moment. It's not thread (or user!) specific but things should be back to normal shortly. We'll update you here.

Jayop

Seem to be working again. I had to go in and delete 4 duplicate posts I'd made.

Boards.ie: Ronan

Apologies, around 1.15 today our database replication fell over, causing a multitude of issues. Replication has now been put right and things should be returning to normal once more.

muffler

No threads showing in the Sky talk to forum. Using chrome, legacy site and W7 btw

muffler

I just did a random click through on 3 or 4 talk to forums and nothing being displayed in any of them. Dont think these people will be happy

Boards.ie: Niamh

One of the database slaves is having issues syncing up at the moment which is more than likely causing this issue muffler. Ronan is on the case here, he should have things back to normal shortly.

muffler

Thank God for that ... thought I was going mad :pac:

thesandeman

All my followed forums are just giving me the page numbers but no threads at the moment. Probably part of the same problem.

Boards.ie: Niamh

thesandeman wrote: »

All my followed forums are just giving me the page numbers but no threads at the moment. Probably part of the same problem.

More than likely the same thing. It should all be back to normal now though.

eagle eye

At the moment when I try to reply to a private message I'm being brought to a security page where I have to click on 'I'm not a robot' and then pick out the correct pictures and then I'm directed to a blank page. It's very frustrating, I cannot answer private messages.

Boards.ie: Mark

eagle eye wrote: »

At the moment when I try to reply to a private message I'm being brought to a security page where I have to click on 'I'm not a robot' and then pick out the correct pictures and then I'm directed to a blank page. It's very frustrating, I cannot answer private messages.

Sounds annoying, sorry about that! What OS and browser are you using? And what version of the site are you on?

eagle eye

Boards.ie: Mark wrote: »

Sounds annoying, sorry about that! What OS and browser are you using? And what version of the site are you on?

It's on the laptop, windows 10 and using mozilla.

Boards.ie: Mark

eagle eye wrote: »

It's on the laptop, using mozilla.

Are you on Responsive Site or Legacy? If you scroll to the bottom of the page, you should see either Responsive Site or Legacy Site in the footer - which do you see?

eagle eye

Boards.ie: Mark wrote: »

Are you on Responsive Site or Legacy? If you scroll to the bottom of the page, you should see either Responsive Site or Legacy Site in the footer - which do you see?

I don't see either written anywhere at the bottom.

Boards.ie: Mark

Can you take a screenshot of the main Boards.ie page please?

eagle eye

unkel

Boards.ie: Ronan wrote: »

Thats a known issue with the new post editor. A fix is in the pipeline.

And here we are nearly 2 weeks later, still no fix in sight? Every page you look on boards and it has a few of those messed up signs. Which makes the site look very unprofessional

Can there not be a temp fix installed in the form of a trigger or something to watch out for these buggers and replace them with the correct symbol?

Boards.ie: Mark

unkel wrote: »

And here we are nearly 2 weeks later, still no fix in sight? Every page you look on boards and it has a few of those messed up signs. Which makes the site look very unprofessional

Can there not be a temp fix installed in the form of a trigger or something to watch out for these buggers and replace them with the correct symbol?

Sorry for the delay. A fix was rolled out in the last little while, so characters and € symbols should be back to normal. Unfortunately it doesn't rollback, so affected posts will still look wonky, but at least it should be fine from here on out.

unkel

Testing €€€

unkel

It's fixed

Surely some sort of find & replace is doable or is there more to it than that?

my3cents

But is it fixed in quotes?

unkel wrote: »

Testing €€€

Edit> good to see it is

thesandeman

Testing emojis:

ðŸ˜€ ðŸ˜‚ ðŸ˜Ž

Edit: ðŸ˜£ aka Sad Face.

[Deleted User]

Testing fadas:

Capitalised: ÁÉÍÓÚ
Small: áéíóú

[Deleted User]

[Deleted User] wrote: »

Testing fadas:

Capitalised: ÁÉÍÓÚ
Small: áéíóú

Tá siad ag obair arís. Beir bua, Boards.ie!