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Eir rural FTTH thread

rob808

I made this thread for people on eir rural blue line FTTH please keep here and don't post in Eircom FTTH 66 towns 1 Gb thread about rural FTTH rollout.

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Westnet: Paul

Allison Puny Appetite wrote: »

Paul, on Gonzo's points about caps. Would it be fair to say that ISPs don't want heavy users on their network? You say at the minute your company has no such policy. As you add more and more FTTH customers would there come a time if you got enough heavy users that you may have to reassess this? Surely there comes a point where it begins eating into your profit margin?

It's not an easy question to answer, as there are many, many variables involved. All I can do is give you a sense of our decision-making process, but remember that other ISPs will make different decisions for different reasons.

The first thing to understand is that the architecture of our network is based on the idea of being a regional ISP. Our core routing happens in Castlebar. All our VDSL and FTTH customers, as well as all our legacy FWA customers, are handed off to us in Castlebar. This means that we're not paying national transport charges for the data our customers use, which means in turn that a heavy user doesn't cost us any more than a light one to connect to our own data centre.

Now, we still need to get that data to and from the Internet, which currently means getting it to and from Dublin, so we have fat pipes from Castlebar to Dublin. As long as we keep plenty of headroom on those pipes, our FTTx customers won't experience congestion.

If we were to add a lot of very heavy users, it would push us to the point where we need to upgrade our national transit sooner than otherwise. So far, our experience has been that most people only use a fraction of the bandwidth that's available to them, so the growth in traffic - while still exponential - doesn't really look all that different from what it did when we only had FWA customers.

It's reasonable to expect that there will be a higher percentage of heavy users as people adapt to new technologies. Offset against that is the fact that we expect national transit to get cheaper (for various complicated reasons, it's exceptionally expensive to transit out of Castlebar at the moment), and we hope to be able to leverage economies of scale, edge caching, that sort of thing.

At the end of the day, we need to differentiate what we offer from the other players. We're aiming to do that with free installation, reasonable contract terms, attractive pricing and outstanding customer service. People like to know that they don't have to worry about how much data they're using, even if they end up not using a lot.

Obviously we'll need to keep it under review, but unless the picture changes dramatically, I expect we'll be sticking to our current policy.

tl;dr: be grand

tsue921i8wljb3

Westnet: Paul wrote: »

It's not an easy question to answer, as there are many, many variables involved. All I can do is give you a sense of our decision-making process, but remember that other ISPs will make different decisions for different reasons.

The first thing to understand is that the architecture of our network is based on the idea of being a regional ISP. Our core routing happens in Castlebar. All our VDSL and FTTH customers, as well as all our legacy FWA customers, are handed off to us in Castlebar. This means that we're not paying national transport charges for the data our customers use, which means in turn that a heavy user doesn't cost us any more than a light one to connect to our own data centre.

Now, we still need to get that data to and from the Internet, which currently means getting it to and from Dublin, so we have fat pipes from Castlebar to Dublin. As long as we keep plenty of headroom on those pipes, our FTTx customers won't experience congestion.

If we were to add a lot of very heavy users, it would push us to the point where we need to upgrade our national transit sooner than otherwise. So far, our experience has been that most people only use a fraction of the bandwidth that's available to them, so the growth in traffic - while still exponential - doesn't really look all that different from what it did when we only had FWA customers.

It's reasonable to expect that there will be a higher percentage of heavy users as people adapt to new technologies. Offset against that is the fact that we expect national transit to get cheaper (for various complicated reasons, it's exceptionally expensive to transit out of Castlebar at the moment), and we hope to be able to leverage economies of scale, edge caching, that sort of thing.

At the end of the day, we need to differentiate what we offer from the other players. We're aiming to do that with free installation, reasonable contract terms, attractive pricing and outstanding customer service. People like to know that they don't have to worry about how much data they're using, even if they end up not using a lot.

Obviously we'll need to keep it under review, but unless the picture changes dramatically, I expect we'll be sticking to our current policy.

tl;dr: be grand

Thanks very much for the considered response Paul.

Sytax Error

@long_b
Same as that today...almost cried when the Eir sales rep turned up at the front door, "Please come in, have a cup of tea...some cake?". Moved to the edge of Connemara and have been 10 years living with 1-5MB bogband using a whole host of dongles, antennas, mobile routers, prayers etc. Even wrote to my local TD and petitioned a company called 'Eircom' to make our local cabinet live...which never happened.
Then, two-weeks ago, a fleet of Eir & KN Network vans arrived and started running fibre on the top of the poles. The area is not live yet, but I have been given a date for the 2nd week of May for install of FTTH, to be dramatic I am calling it FFTTH - F**King Fibre To The Home, in Connemara? It's almost to much to take...I'll be able to watch Netflix...actually watch it, not a spinning arrow that has represented the concept for the past few years and I can listen to Apple Music...still to much to take...As a noob, I can't post pic here, but I have photographed all the bits, once I get connected, I will be able to upload...actually upload (have to go take a rest...)

long_b

Sytax Error wrote: »

@long_b
Same as that today...almost cried when the Eir sales rep turned up at the front door, "Please come in, have a cup of tea...some cake?". Moved to the edge of Connemara and have been 10 years living with 1-5MB bogband using a whole host of dongles, antennas, mobile routers, prayers etc. Even wrote to my local TD and petitioned a company called 'Eircom' to make our local cabinet live...which never happened.
Then, two-weeks ago, a fleet of Eir & KN Network vans arrived and started running fibre on the top of the poles. The area is not live yet, but I have been given a date for the 2nd week of May for install of FTTH, to be dramatic I am calling it FFTTH - F**King Fibre To The Home, in Connemara? It's almost to much to take...I'll be able to watch Netflix...actually watch it, not a spinning arrow that has represented the concept for the past few years and I can listen to Apple Music...still to much to take...As a noob, I can't post pic here, but I have photographed all the bits, once I get connected, I will be able to upload...actually upload (have to go take a rest...)

6 weeks from running the fibre to install?
Aye caramba!!

This attached image, this is what I hate.
From 3 via a fixed USB modem

naughto

Westnet: Paul wrote: »

It's not an easy question to answer, as there are many, many variables involved. All I can do is give you a sense of our decision-making process, but remember that other ISPs will make different decisions for different reasons.

The first thing to understand is that the architecture of our network is based on the idea of being a regional ISP. Our core routing happens in Castlebar. All our VDSL and FTTH customers, as well as all our legacy FWA customers, are handed off to us in Castlebar. This means that we're not paying national transport charges for the data our customers use, which means in turn that a heavy user doesn't cost us any more than a light one to connect to our own data centre.

Now, we still need to get that data to and from the Internet, which currently means getting it to and from Dublin, so we have fat pipes from Castlebar to Dublin. As long as we keep plenty of headroom on those pipes, our FTTx customers won't experience congestion.

If we were to add a lot of very heavy users, it would push us to the point where we need to upgrade our national transit sooner than otherwise. So far, our experience has been that most people only use a fraction of the bandwidth that's available to them, so the growth in traffic - while still exponential - doesn't really look all that different from what it did when we only had FWA customers.

It's reasonable to expect that there will be a higher percentage of heavy users as people adapt to new technologies. Offset against that is the fact that we expect national transit to get cheaper (for various complicated reasons, it's exceptionally expensive to transit out of Castlebar at the moment), and we hope to be able to leverage economies of scale, edge caching, that sort of thing.

At the end of the day, we need to differentiate what we offer from the other players. We're aiming to do that with free installation, reasonable contract terms, attractive pricing and outstanding customer service. People like to know that they don't have to worry about how much data they're using, even if they end up not using a lot.

Obviously we'll need to keep it under review, but unless the picture changes dramatically, I expect we'll be sticking to our current policy.

tl;dr: be grand

Any update when ye as in westnet gets to rool out there ftth in Castlebar

Pangea

How long does it take roughly from ordering on the Eir site to them installing it. Are we talking weeks? Also is there any benefit of ordering with a rep instead of online? Tks

ED E

Pangea wrote: »

How long does it take roughly from ordering on the Eir site to them installing it. Are we talking weeks? Also is there any benefit of ordering with a rep instead of online? Tks

Dont order at the door.
Dont order online (Adds 4-5 days)
Call telesales

Totally depends on when an appointment happens to be available for your area. Could be 2 days or 40.

knipex

Johnboy1951 wrote: »

getting frustrating here now knowing I have at least another year to wait ......

Imagine how I feel ??

Exchange enabled, some of the area has FTTH for a month.. Pole outside my door with fiber on it. Splitter 15 yards up the road open aier are sayign II have an expected availability date of first half 2017...

long_b

knipex wrote: »

Imagine how I feel ??

Exchange enabled, some of the area has FTTH for a month.. Pole outside my door with fiber on it. Splitter 15 yards up the road open aier are sayign II have an expected availability date of first half 2017...

That's what I get on the Eir website too.
Have you been in contact with Pamela the Eir rep on here?

knipex

long_b wrote: »

That's what I get on the Eir website too.
Have you been in contact with Pamela the Eir rep on here?

Yup.

Not available...

The Cush

knipex wrote: »

Yup.

Not available...

What does the updated NBP say for your location?

http://www.dccae.gov.ie/en-ie/communications/topics/Broadband/national-broadband-plan/high-speed-broadband-map/Pages/Interactive-Map.aspx

Westnet: Paul

naughto wrote: »

Any update when ye as in westnet gets to rool out there ftth in Castlebar

If you mean SIRO, the network build is in progress and we're currently working on our interconnect with them.

There's also eir FTTH available in parts of Castlebar (over a thousand addresses), and we can provide those today. And, keeping it on topic for a rural fibre thread, there's also Belcarra and Manulla (another 400-odd).

Gonzo

knipex wrote: »

Imagine how I feel ??

Exchange enabled, some of the area has FTTH for a month.. Pole outside my door with fiber on it. Splitter 15 yards up the road open aier are sayign II have an expected availability date of first half 2017...

mine still says that! every other house on the road both sides of me are passing.
and I am now connected.

In my case it could be a database error, granted my road wasn't passed till last Wednesday but the Eircode is still not passing for me on the Eir website or Open Eir website.

I was able to order 6 weeks in advance of going live but the orders were not accepting installations till last wednesday, then once Pamela re-submitted the request for installation, I was connected within 48 hours!.

Ring Eir or get in contact with a rep and ask them what date your premises is due to go live, should be soon enough.

knipex

The Cush wrote: »

What does the updated NBP say for your location?

http://www.dccae.gov.ie/en-ie/communications/topics/Broadband/national-broadband-plan/high-speed-broadband-map/Pages/Interactive-Map.aspx

Its on the first 100,000 list. On the old blue lines..

long_b

ED E wrote: »

Dont order at the door.
Dont order online (Adds 4-5 days)
Call telesales

Totally depends on when an appointment happens to be available for your area. Could be 2 days or 40.

Dont order at the door.
How come?

RoYoBo

long_b wrote: »

Dont order at the door.
How come?

Would like to know this too. I remember someone on this thread mentioned that they missed out on an early slot for FTTH when they weren't at home and they were put on a long list or something? I decided at the time that I'd bite the hand off anyone who came to the door when it was our turn to order.

redfacedbear

My order went fine after ordering at the door too. She knocked on Tuesday evening, had it installed by Friday lunchtime.

Now, I knew what I wanted and what was available - if you had any queries it seems like the salespeople are not the ones to ask - they'll bullshÃt and overpromise to get the sale and be long gone before you get a chance to complain about the mis-information.

naughto

RoYoBo wrote: »

Would like to know this too. I remember someone on this thread mentioned that they missed out on an early slot for FTTH when they weren't at home and they were put on a long list or something? I decided at the time that I'd bite the hand off anyone who came to the door when it was our turn to order.

The rep will hold off on your order so he can use it to reach his sales target if he is. Having a bad day selling,hapoend me on the connection
I am on now went with the rep heard nothing g for two weeks rang them up there was no order placed.

Thus goes with any door to door sales man

yabadabado

Eircode F42 Dxxx is in the LIGHT BLUE AREA
The areas marked LIGHT BLUE represent those areas where commercial operators have concrete plans to deliver high speed broadband in rural areas.
● 20% within NBP Intervention Area
● 0% covered by operators
● 80% planned rural deployment

Thats on my address and our exchange was marked as live from last week.Is it just a case of waiting for it to show as enable on Eir and then order or can they give more details over the phone?Tried calling today but was on hold for 25 minutes before giving up.

long_b

yabadabado wrote: »

Eircode F42 Dxxx is in the LIGHT BLUE AREA
The areas marked LIGHT BLUE represent those areas where commercial operators have concrete plans to deliver high speed broadband in rural areas.
● 20% within NBP Intervention Area
● 0% covered by operators
● 80% planned rural deployment

Thats on my address and our exchange was marked as live from last week.Is it just a case of waiting for it to show as enable on Eir and then order or can they give more details over the phone?Tried calling today but was on hold for 25 minutes before giving up.

If I was you I'd be calling them. Not all areas served by an exchange go live at the same time though.

What does the OpenEir Eircode checker say ?
http://fibrerollout.ie/eircode-lookup/

long_b

long_b wrote: »

Ordered the 1Gb

Over the last few years I've developed a habit of running speedtests regularly.
It appears that the sites use an amount of data proportional to your speed
eg 50 MB file if you're hitting 50 Mb download speed.

Would this apply up to 1Gb ? Like would it use 1GB of data ?

We currently use 450GB / month so wouldn't have much/any spare on 1TB allowance at this rate !

yabadabado

long_b wrote: »

If I was you I'd be calling them. Not all areas served by an exchange go live at the same time though.

What does the OpenEir Eircode checker say ?
http://fibrerollout.ie/eircode-lookup/

The Openeir checker says my premises is on the 300k roll out and It's already available to me.
I'll call them again.

Gonzo

long_b wrote: »

Over the last few years I've developed a habit of running speedtests regularly.
It appears that the sites use an amount of data proportional to your speed
eg 50 MB file if you're hitting 50 Mb download speed.

Would this apply up to 1Gb ? Like would it use 1GB of data ?

We currently use 450GB / month so wouldn't have much/any spare on 1TB allowance at this rate !

I reckon the speedtests use between 60 and 70megs per run and they do add up quickly. The first few days I was doing loads, after a few days it's best to stop doing them with a 1tb data allowance per month.

long_b

Gonzo wrote: »

I reckon the speedtests use between 60 and 70megs per run and they do add up quickly. The first few days I was doing loads, after a few days it's best to stop doing them with a 1tb data allowance per month.

Would it not have to use more on a 1Gb connection? Otherwise the test would only last 0.5 seconds?

plodder

long_b wrote: »

Over the last few years I've developed a habit of running speedtests regularly.
It appears that the sites use an amount of data proportional to your speed
eg 50 MB file if you're hitting 50 Mb download speed.

Would this apply up to 1Gb ? Like would it use 1GB of data ?

We currently use 450GB / month so wouldn't have much/any spare on 1TB allowance at this rate !

edit ... Never mind. I misunderstood the question as you are talking about the speed tests specifically...

chewed

Just found out we're finally getting fibre in our area! Obviously I'm absolutely thrilled but also a bit annoyed. The where and when map was constantly being pushed out and the latest for our village was Spring/Summer 2018 (BTW, it still says this even though Eir reps are calling door to door and saying May 3rd for availability!!!).

Earlier this year I decided to sign a contract with Vodafone for their Mobile service as it was nice and fast but with a 150GB monthly limit. I went for this as I assumed by the time fibre would be rolled out I could cancel and move to another provider. The only good thing is that I've been told I can just switch my Vodafone account over to fixed from mobile, but I would have liked to have a choice!

It seems that the fastest they can offer is 100mb down. Why is it that they have a lower download speed compared to most providers? Anyone else here that's gone with Vodafone?

knipex

chewed wrote: »

Just found out we're finally getting fibre in our area! Obviously I'm absolutely thrilled but also a bit annoyed. The where and when map was constantly being pushed out and the latest for our village was Spring/Summer 2018 (BTW, it still says this even though Eir reps are calling door to door and saying May 3rd for availability!!!).

Earlier this year I decided to sign a contract with Vodafone for their Mobile service as it was nice and fast but with a 150GB monthly limit. I went for this as I assumed by the time fibre would be rolled out I could cancel and move to another provider. The only good thing is that I've been told I can just switch my Vodafone account over to fixed from mobile, but I would have liked to have a choice!

It seems that the fastest they can offer is 100mb down. Why is it that they have a lower download speed compared to most providers? Anyone else here that's gone with Vodafone?

err.. bad news I am afraid..

Vodafone do not resell openeir FTTH so you wont be able to switch..

long_b

chewed wrote: »

Just found out we're finally getting fibre in our area! Obviously I'm absolutely thrilled but also a bit annoyed. The where and when map was constantly being pushed out and the latest for our village was Spring/Summer 2018 (BTW, it still says this even though Eir reps are calling door to door and saying May 3rd for availability!!!).

Earlier this year I decided to sign a contract with Vodafone for their Mobile service as it was nice and fast but with a 150GB monthly limit. I went for this as I assumed by the time fibre would be rolled out I could cancel and move to another provider. The only good thing is that I've been told I can just switch my Vodafone account over to fixed from mobile, but I would have liked to have a choice!

It seems that the fastest they can offer is 100mb down. Why is it that they have a lower download speed compared to most providers? Anyone else here that's gone with Vodafone?

But confused. Are Vodafone offering you fiber?

Johnboy1951

It seems that the fastest they can offer is 100mb down.

That is not a FTTH speed.

Possibly FTTC and copper to the home.

Check your information again.

chewed

long_b wrote: »

But confused. Are Vodafone offering you fiber?

They haven't offered me anything yet. I was onto their sales guy yesterday and he said that our area was still not updated on their system, so it still says we can't get BB.

I'm confused as well now....are you saying that Vodafone won't be able to provide a service in my area if we have FTTH?