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Help need with Eir Vision error on Bridged router

SeanDeng

Hi
I got eir fibre extreme (1000mb) and eir vision 2 weeks ago, but keep getting Eir Vision errors.
My config is as follows:
- fibre to Eir router
- Eir router in Bridge mode to Asus AC3200
- Broadband works perfectly

Have I have tried connecting the Eir vision boxes (main/ multi room) directly to the eir router (in bridge mode) and it will work for a while then comes back with an error that I need to be connected to the broadband account for which eir vision is signed up to and also a Geo location error.

I have also connected the Eir vision boxes to the Asus and also get errors or freezing.

Eir have been working with me to resolve the issues and have found a few different account issues , eg, wrong IP's and other setting issues.

I suppose my first question is: When I use bridging mode should I connect to the Eir Router (in bridge mode) or to the Asus router.

Can I bridge while continuing to have Eir Vision...has anybody done this ?

Any other ideas ?

Regards
Sean

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ED E

Why are you bridging? You dont need a modem, you have an ONT.

There's geolocking done via your WAN address to stop people sharing boxes with friends, Ive heard that the STBs slave themselves to the 2000 but not sure of the exact details of how its done. Don think weve had a poster document transplanting it yet.

SeanDeng

Sorry I dont under the term ONT

I was under the impression I need to Bridge from the Eir router (so it is now just a modem) to the Asus as the Asus does not have a modem. Is this incorrect....could I connect directly to the Asus ?

I want to use the Asus as 1)great coverage 2) I have Asusmerlin firmware on it for the built in VPN 3) it cost a lot and is only 6 months old.

Sean

The Cush

SeanDeng wrote: »

Sorry I dont under the term ONT

That box on the wall which connects to the router

ONT (Optical Network Terminal)
ODP (Optical Distribution Point)

SeanDeng

thanks for the info / explanation

So can I connect the ONT to the Asus router ?.....if yes then all I need are the TV settings to make it work with the Asus.

Anybody any idea?
Sean

ED E

Yes.

Either use the Asus as an AP or get rid of the F2000.

If you're using PPPoE on the Asus, thats the problem(or part thereof).

Post screenshots of your IPTV options so people can advise.

mcquaim

Hi folks,

I'm trying to change the F2000 router to an Asus also with FTTH l.

Anyone know what settings you've to enter on the Asus for a FTTH connection?

The auto detect option doesn't find the type.. The screenshot is the internet connection settings from the F2000. I'm not sure what IP Routing (IP) relates to in the Asus?

Cheers,
Mac

ED E

A screenshot of the Asus would be more useful.

http://event.asus.com/2012/nw/dummy_ui/en/Advanced_WAN_Content.html

Automatic IP
Default
Default
Default
Default
..

http://event.asus.com/2012/nw/dummy_ui/en/Advanced_IPTV_Content.html

Manual
10
0
0
Ignore the rest.

Save. Disconnect the WAN Cable for 15 sec, replace, wait 10 sec, you should hopefully be online.

mcquaim

ED E wrote: »

A screenshot of the Asus would be more useful.

http://event.asus.com/2012/nw/dummy_ui/en/Advanced_WAN_Content.html

Automatic IP
Default
Default
Default
Default
..

http://event.asus.com/2012/nw/dummy_ui/en/Advanced_IPTV_Content.html

Manual
10
0
0
Ignore the rest.

Save. Disconnect the WAN Cable for 15 sec, replace, wait 10 sec, you should hopefully be online.

Thanks for the reply but unfortunately it just doesn't like those settings..

Can the HUAWEI F2000 be paired in any way with the ONT causing the Asus not to connect?

mcquaim

The Asus and the ONT just won't talk, well, pretty much won't talk..

I tried contacting Tech Chat Support earlier and he gave me a load of scrap settings for FTTC, the option to add them isn't even on the Asus RT-AC66U.

This is what he said:

Suren: Yes, Macartan. I could see that you does not static IP and it should support automatic IP address.
Suren: 
I will help you with the settings.

Suren: 
Username: eircom@eircom.net

Suren: 
Password: broadband1

Macartan McQuaid: I looked at the settings in the F2000 and the WAN connection type was set to IP Routing(IP)
Suren: 
Encapsulation: PPPoE

Suren: 
Multiplexing: LLC Based

Suren: 
Authentication: Chap

Macartan McQuaid: The F2000 doesn't seem to use PPPoE though?
Suren: 
VPI: 8

Suren: 
VCI: 35

Macartan McQuaid: Are those settings not for FTTC?
Suren: 
WAN IP type: Dynamic

Suren: 
You can use the same and it will work fine.

Macartan McQuaid: Why does the F2000 not use these settings?
Suren: 
Macartan, this is only for the third party modems not for eir modems

So, when this wasn't a runner I thought I'd try a Static IP and it partly worked. I got a connected Status but I could get no internet access on any devices. The only way I could get it to connect was to add the MAC address from the F2000 router into the WAN settings. Without it it wouldn't connect..

As it wouldn't work I thought I'd restart everything so I plugged out the router and ONT and then back on again.

Still no joy after the restart so I stuck the F2000 in again. I noticed that my WAN IP is now different so it's deffo not a static IP I have.

So, anything else anyone suggest?

ED E

Those settings are valid, if you dont have TV. Ignore that suren fella.

Use the MAC Clone feature if you have to. Then it should lease OK (as long as the F2000 isnt used in between).

mcquaim

ED E wrote: »

Those settings are valid, if you dont have TV. Ignore that suren fella.

Use the MAC Clone feature if you have to. Then it should lease OK (as long as the F2000 isnt used in between).

Hi Ed,

Sorry, which settings are valid? The static ones I set or the auto IP ones you posted previously?

How exactly does that MAC clone work? If I paste the MAC from the F2000 and click the clone button the MAC address changes in the textbox.

I was just pasting mine in and then hitting apply..

### Edit ###

I also updated the firmware to the latest Asus one and also the latest Asuswrt one.

On the Asuswrt one it states the WAN DHCP isn't configured correctly.. Maybe this is the issue?

I read some other post from the states I think that Direct ONT needs to be enabled by the ISP to allow a different brand router to connect directly to the ONT.. Not sure if this is relevant here though..

Thanks,
Mac

SeanDeng

Hi
Here are my Asus 3200 and F2000 bridge settings.
BTW...I also put everything back to standard, ie, only using the eir box but the eir vision does not work...has error: you must connect the eir vision box to the broadband account to which it is registered.
I called Eir and was told that they would need to replace all the eir vision boxes once they have a geo error and that IPTV only works with the eir f2000.

Any ideas ?

Sean

ED E

mcquaim wrote: »

Hi Ed,

Sorry, which settings are valid? The static ones I set or the auto IP ones you posted previously?

How exactly does that MAC clone work? If I paste the MAC from the F2000 and click the clone button the MAC address changes in the textbox.

I was just pasting mine in and then hitting apply..

### Edit ###

I also updated the firmware to the latest Asus one and also the latest Asuswrt one.

On the Asuswrt one it states the WAN DHCP isn't configured correctly.. Maybe this is the issue?

I read some other post from the states I think that Direct ONT needs to be enabled by the ISP to allow a different brand router to connect directly to the ONT.. Not sure if this is relevant here though..

The PPPoE settings he provided.

Copy paste is fine.

Probably avoid Asuswrt for now, if we're trying to get it to work that just complicates things.

ED E

SeanDeng wrote: »

Any ideas ?

You have the same challenge, get the Asus to work on its own, stop bridging, then deal with the TV aspect.

mcquaim

ED E wrote: »

The PPPoE settings he provided.

Copy paste is fine.

Probably avoid Asuswrt for now, if we're trying to get it to work that just complicates things.

The problem is that the PPPoE settings in the Asus don't have anywhere near the amount of settings options than was specified by that Suran guy so don't think it'll ever work..

I might give support another go tomorrow.

Thanks!

mcquaim

Man, I've been on chat for over an hour and getting nowhere...

I basically got the same settings again but it got even worse:

Username: eir@eir.ie
Password: broadband1
Encapsulation: PPPoE
Multiplexing: LLC Based
VPI: 8
VCI: 35
Primary DNS: 159.134.0.1
Secondary DNS: 159.134.0.2

I told him they were the FTTC settings and he said they are the same. I was saying my Asus RT-AC66U doesn't have a modem and he said that you need a router with a modem to use with FTTH also, is this correct?

I was telling him that the modem in the F2000 wasn't configured but he told me that it was, it was just pre-configured and I couldn't see the settings..

I think this is horse sh!t to be honest..

I'm not sure where to go with this now, surely I can use a 3rd party router directly connecting to the ONT..

Has anyone done this?

mcquaim

Hi folks,

I finally got it working with the Asus.. That Eir Tech Support guy was talking through his hole about needing a modem :mad:

Even if you don't have the IPTV service it seems you have to set that Internet VID setting to 10 to get a connection.

It is working fine now. I have posted screenshots so hopefully this will help others.

Thanks for all the help here, appreciated.

Cheers,
mcquaim

ED E

mcquaim wrote: »

Hi folks,

I finally got it working with the Asus.. That Eir Tech Support guy was talking through his hole about needing a modem :mad:

Even if you don't have the IPTV service it seems you have to set that Internet VID setting to 10 to get a connection.

It is working fine now. I have posted screenshots so hopefully this will help others.

Thanks for all the help here, appreciated.

Cheers,
mcquaim

"Yesterday, 12:22" Check my post

mcquaim

ED E wrote: »

"Yesterday, 12:22" Check my post

Yeah, thought that was if you had the TV service ðŸ˜¢

Anyway, working now if anyone else is interested..

ED E

Yep, thats just Asus' poor UI choices. That setting should be under the WAN tab.

mcquaim

ED E wrote: »

Yep, thats just Asus' poor UI choices. That setting should be under the WAN tab.

Yeah, doesn't make sense in there alrite...

The wifi range is much better on it though than the F2000, no problems getting internet on the phone in the office now

Thanks for all the help Ed, appreciated..

SeanDeng

Hi

Update: I got this working yesterday by playing around with the IPTV settings under the "LAN" tab.

So for anybody trying to Bridge their EIR router F2000 to an Asus Router - with stock or with AsusMerlin firmware , you can use this set up.

1) Bridge the Eir router (F2000). Under the "Internet settings" tab, find your connection type (pic 1). To find your connection type click on each of ADSL, VDSL, GE-WAN, UMTS.

One will show as Connection status as "connected"
2) Under Basic information -> Connection Type -> click down arrow and select "Bridged"
3) Click "Save". You get a popup when you click “Save” indicating that the modems DHCP, Firewall & WLAN, will also be switched off. Which is OK.
4) Connect the Asus to the F2000 by connecting a suitable network cable from a LAN port on the F2000 to the WAN port on the Asus.
5) Log in to the Asus using 192.168.1.1, input user name and password.
6) Run the Internet Auto detect wizard.
7) Select Auto IP and input your EIR user name and password. and that should be it for setting up incoming broadband.
8) Set up your Wireless
9) Disconnect your Eir Vision boxes from the Eir router (F2000), either disconnect from the Router or from the Eir Home plug.
10) Connect your ethernet cable from LAN 1 on the Asus to the Master Eir home plug. This should pass the IPTV signal to each / all Eir Vision boxes.
11) Connect each of your Eir Vision Boxes to the respective Home Plug
12) For Eir Vision Asus set up: On the Asus click on "LAN" tab on the left. Then pick the the "IPTV" Tab from the menu across the Top (see pic 2)
13) Under "Special Applications" -> "Use DHCP routes" ..from the drop down pick "Microsoft"
14) from the drop-down "Enable Multicast Routing (IGMP Proxy) " - Pick "Enable"
15) From the drop-down "Enable efficient Multicast forwarding ( IGMP Snooping) - Pick "enable"
And that is it.
You should have Eir vision sorted. If there are any issues, restart (power cycle) the ONT, F2000, Asus and reset the Eir Vision Boxes.

I have this working now for a few days and it is stable.

Hope this helps
Sean

Imstuck

Been reading this with interest, stumbled across an Asus dsl-N55u adsl modem router, and was hoping to replace my f2000.
On reading this thread it looks as though bridging is my only option??
If so that may be a problem as the router doesnt have a wan port, only a blue port that accepts phone connection only, dsl port?

What do you guys reckon would be easiest solution to use this router? Or sell it and get a different one lol