Eir rural FTTH thread

damienirel wrote: »

I'd love to know of all the premises meant to be passed, how many are failing due to some stupid computer/line check error. Could it be on purpose as there are not enough technicians/resources to install?

If this happens to me and they continually refuse to believe that fibre is outside the door i'll be totally snapping.

Giving up and waiting for the NBP is not an answer, there has to be a way that everyone who has this issue gets sorted quickly.

When KNN were doing the wiring, the enginner that I was talking to confirmed that every home on my road will get FTTH, so will be interesting to see what happens next Wednesday if my area goes live.

Jf117 wrote: »

I have the same issue since Rep called before Christmas. Area was going live on 28th of December and some houses beside mine have got connected. I am almost giving up at this stage.

ring them again tell them you want Eir Fibre extreme Fibre To The Home

note code for pole outside house and code for nearest splice box

take photos if needed.

also try contacting the staff on the Eir forum http://www.boards.ie/ttforum/1293

long_b

I'll be taking a photo of anything I get to sign promising me FTTH for sure

PaulieBeef

Some more activity at the pole outside my house in the last couple of days (I'm on a blue line). This cable was tied up when i got home yesterday evening, and the same was on the pole at the end of the road. Sorry about the picture quality, it was getting dark.

For those in the know, any idea what this might be?

Shyboy

Jf117 wrote: »

I have the same issue since Rep called before Christmas. Area was going live on 28th of December and some houses beside mine have got connected. I am almost giving up at this stage.

Which area are you in? I had exactly the same problem for many weeks and I know some people in my area are still being told that it is still not available. I managed to eventually get talking to the right person at Eir by chance, and it was sorted very quickly.

When you call Eir sales, they seem to check by phone number but for FTTH, they should really be checking by Eir Code.

As Gonzo mentioned, the crew at the Eir Forum are very good and hopefully will get you sorted.

The Cush

PaulieBeef wrote: »

For those in the know, any idea what this might be?

Fibre optic cable run. From the picture it looks like that's an end pole or a point where the line goes underground. Fibre splice or junction box point where the cable is tied to the pole. Around my area poles were marked in recent times, no cable yet, splice box points were marked with an "S" and on other poles where the cable will go underground or split to another road were marked with an "F", for a fibre junction box of some type. End of cable run were marked "F.".

Before and after the splice

Jf117

I am between Belcarra and Castlebar in Mayo. I have given them the pole ref. on the phone before as I got from the KN lads that were connecting house next door. I have also given the Eir code and FTTH and Fibre Extreme. (At one stage a very unhelpful Eir employee told me that the Eir code was not my address. At that stage I knew I wasn't getting anywhere with that individual.)

I will try the boards referenced above and will advise if I have any success. I already tried the Eir Community Forum but got the usual standard response and wouldn't answer any direct questions.

Thanks for the advice.

PaulieBeef wrote: »

Some more activity at the pole outside my house in the last couple of days (I'm on a blue line). This cable was tied up when i got home yesterday evening, and the same was on the pole at the end of the road. Sorry about the picture quality, it was getting dark.

For those in the know, any idea what this might be?

That's the fibre cable ready to be spliced, they'll fit a splice box where that coil is and wrap the fibre around it.

Shyboy

Jf117 wrote: »

I am between Belcarra and Castlebar in Mayo. I have given them the pole ref. on the phone before as I got from the KN lads that were connecting house next door. I have also given the Eir code and FTTH and Fibre Extreme. (At one stage a very unhelpful Eir employee told me that the Eir code was not my address. At that stage I knew I wasn't getting anywhere with that individual.)

I will try the boards referenced above and will advise if I have any success. I already tried the Eir Community Forum but got the usual standard response and wouldn't answer any direct questions.

Thanks for the advice.

I found Pamela on the "Talk to Eir" forum on Boards very helpful and she was the first step to me getting eventually sorted. Try to contact her directly if you can...

PaulieBeef

The Cush wrote: »

Fibre optic cable run. From the picture it looks like that's an end pole or a point where the line goes underground. Fibre splice or junction box point where the cable is tied to the pole. Around my area poles were marked in recent times, no cable yet, splice box points were marked with an "S" and on other poles where the cable will go underground or split to another road were marked with an "F", for a fibre junction box of some type. End of cable run were marked "F.".

Before and after the splice

Yep, the line goes underground from that pole to my house. The pole had been marked recently with an "E" and also "PP".

Great to actually see the work in progress. Anyone any idea how long it generally takes to get fully connected from this stage of the process?

PaulieBeef wrote: »

Yep, the line goes underground from that pole to my house. The pole had been marked recently with an "E" and also "PP".

Great to actually see the work in progress. Anyone any idea how long it generally takes to get fully connected from this stage of the process?

anywhere from 1 to 3 months, depending on how early or late your route was worked on in relation to other routes in your exchange and the amount of routes to be completed for first live date.

Bus Boy

They're useless, Eir that is. We have a home just outside Enniscrone in Sligo and the lovely lady told us 'Of course you'll have Broadband, just get the landline in and we'll take it from there'. Engineer arrives out about 2 months later I may add to say 'No way boss, you're too far out of town'. We've tried everything from 'Fastcom' to 'Smashteck' who rely on ground receivers, and both times no signal. To say Ireland is backward with Broadband is an understatement. I despair...

So we phoned up the Eir Rep who left his number when he came to our house to sign us up because on the night he seemed to know what he was talking about... he said even though there have been roadworks going on, even if it is directly outside your home, there is no guarantee as it is based on home locality. From what I gathered in the phone call, roadworks and being on a blue line doesn't mean a damn.

You can be wedged between two homes who can receive it but you can't.

EDIT: Ran a speed/line test using a Primary School's number which is directly beside the exchange and it still doesn't exceed 100Mbps and isn't qualified for Fibre Extreme. Its the Cornafulla exchange on the Ballinasloe Road outside of Athlone, which was supposed to go live on the 22nd of February. May be wishful thinking, but it's hardly just one big mess up on their system, a "computer says no" scenario as mentioned in the thread already?

damienirel wrote: »

This is exactly what I thought when listening to them on the phone.

Westnet: Paul

Jf117 wrote: »

I am between Belcarra and Castlebar in Mayo. I have given them the pole ref. on the phone before as I got from the KN lads that were connecting house next door. I have also given the Eir code and FTTH and Fibre Extreme. (At one stage a very unhelpful Eir employee told me that the Eir code was not my address. At that stage I knew I wasn't getting anywhere with that individual.)

I will try the boards referenced above and will advise if I have any success. I already tried the Eir Community Forum but got the usual standard response and wouldn't answer any direct questions.

Thanks for the advice.

Just a gentle plug: we are providing FTTH services in your area. Feel free to PM me your contact details if you'd like a call back to discuss.

godskitchen

NB: I have nothing to do with westnet

Jump on that pm to westnet. They will have far better local knowledge and a far better understanding and ability to give you correct information than some door in Dublin working for eir.

John1993W wrote: »

he said even though there have been roadworks going on, even if it is directly outside your home, there is no guarantee as it is based on home locality. From what I gathered in the phone call, roadworks and being on a blue line doesn't mean a damn.

You can be wedged between two homes who can receive it but you can't.

That cannot be true, the whole point of the blue lines is that once your on it, you should be able to get FTTH and once there is a splice box within 150-20 meters. If that is true then this rollout is no different than the original FTTC rollout where it is pot luck if your connected to a cabinet or not.

This seems to be some error in Eir's online checker and the sales agents will keep saying no once the computer says no unless it is escalated to the right person who can do something about it.

Bus Boy

Westnet: Paul wrote: »

Just a gentle plug: we are providing FTTH services in your area. Feel free to PM me your contact details if you'd like a call back to discuss.

Pity you're not covering Sligo Paul

Westnet: Paul

Bus Boy wrote: »

Pity you're not covering Sligo Paul

Enniscrone is close enough to Ballina that we're likely to offer FTTx services there whenever they're available. In the meantime, if you'd like us to check whether we can tide you over with a more modest wireless connection, feel free to drop a line, we have coverage from Enniscrone to Rathlee.

damienirel wrote: »

Computer now says YES!
Just signed up!

Should be installed in the next couple of weeks.

Gonzo wrote: »

That cannot be true, the whole point of the blue lines is that once your on it, you should be able to get FTTH and once there is a splice box within 150-20 meters. If that is true then this rollout is no different than the original FTTC rollout where it is pot luck if your connected to a cabinet or not.

This seems to be some error in Eir's online checker and the sales agents will keep saying no once the computer says no unless it is escalated to the right person who can do something about it.

I know, something just seems rather odd about the whole thing. What really bugs me is that they came to the home, got our details signed us up and are now telling us its a no go three weeks later.

Deleted User wrote: »

Computer now says YES!
Just signed up!
Should be installed in the next couple of weeks.

To follow up, Eir called today to say that they just need to verify with Openeir that everything is good to go for the installation next week. They will update me by Friday.

Their system that checks numbers for eligibility is not working properly, but using the address (with postcode), it works OK.

Consonata

I'm looking at the map, and I see the blue line ending just 2 doors down from my home. Is there any hope pre 2020 of getting FTTH, I'd almost be willing to pay for a share of the work myself if that were possible.

Consonata wrote: »

I'm looking at the map, and I see the blue line ending just 2 doors down from my home. Is there any hope pre 2020 of getting FTTH, I'd almost be willing to pay for a share of the work myself if that were possible.

Has the fibre been installed yet on the blue line?
I would imagine if there are only a couple of poles to the last splice box, you'll be in with a chance of being connected. half a dozen poles and you may need to contribute to the installation.

Deleted User wrote: »

To follow up, Eir called today to say that they just need to verify with Openeir that everything is good to go for the installation next week. They will update me by Friday.

Their system that checks numbers for eligibility is not working properly, but using the address (with postcode), it works OK.

Checked myself, Mine works with the address and they keep giving me the eircode excuse and no proper answer to why we can't get it yet everyone around us can.

What the hell has an eircode got to do with anything? They were directly outside my house wiring... KN, Diffusion you name it!!

oscarBravo

John1993W wrote: »

What the hell has an eircode got to do with anything?

Unlike xDSL, which uses ARD identifiers (an eir-internal code that identifies properties), FTTH uses Eircodes as the unique identifiers for premises. This makes sense for a few reasons: first, it identifies all premises whereas only those which have ever had a phone line have ARD IDs. Second, it's something a third party retailer has easy access to. And third, the NBP mandates identifying premises by Eircode, so they needed to go that route anyway.

As I understand it, each port in a DP is allocated an Eircode at the time it's built, so when you place an order, you should have a port with (almost literally) your name on it. It's possible that someone else got connected to your port, so now it's unavailable, or there was some other snafu.