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virgin media contract confirmation Mistake for cancellations.

gun8844

Got a mail from Virgin media saying that in an investigation, Comreg found that 26,046 of virgin customers were not provided confirmation of contract .
Virgin Media is obliged by law to provide its customers with a confirmation of their contract on a durable medium.

Got an offer from them for 6 months half price and upgrade in speed , when wanted to cancel the service.Not sure if i will take it.

All those 26,046 ppl keep an eye on youe mail and email boxes for virgin mails.

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Geezy

So I went with virgin again as sky broadband in my area could only provide 30mb... I got 6 months 42.50 and 6 months 85. I know other people got better but gets to the stage where they're like "I cant do any better". Must be luck of the draw for what you're going to get offered.

Oh as it's technically a new contract you're entitled to that vm box thing for free... not sure if it's any use but sure I'll find out.

Thegalwayman

RickyBobby1 wrote: »

I have 240mb package and the best they would do is 10euro off a month!
I said I want the same deal as last time...6 months half price and they said because I got that offer last time I can't avail again 😞
I said will I can switch to sky for55 a month and there reply is sure they only have 100mb .
They weren't having any of it
I might try again tomorrow if no luck probably switch to sky

was that 10euro off a mth for 4/6/12mths?

RickyBobby1

I have 240mb package and the best they would do is 10euro off a month!
I said I want the same deal as last time...6 months half price and they said because I got that offer last time I can't avail again 😞
I said will I can switch to sky for55 a month and there reply is sure they only have 100mb .
They weren't having any of it
I might try again tomorrow if no luck probably switch to sky

rh5555

Also off the phone with the Irish support centre.

I have the 120Mbit + Phone -> No TV now paying 45E/month

The girl (very nice) said no discounts on the 120 Mbit as it is not offered anymore

Best she could offer was upgrade to 240Mbit (which I really don't need tbh) and the following:

4 Months -> 25E
2 Months -> 45E
6 Months -> 50E

Total for the year = 490E

I quoted the Sky offer for 35E for 12 months which is 420E but again she said she couldn't do any better.

I said I will think about it.

Hope this helps someone.

paddyh117

baldbear wrote: »

Do you mind me asking what price you are paying for the 1st 6 months?

I'm on the same package & was quoted €45 first 4 moths then €65 next 2 months & €70 last 6 months.

no problem - €45 for 6 months, then €70 for 6 months.

savemejebus

After an offer you're almost ready to settle on just remember the magic words: "Is that the best you can do?"

Works wonders.....

baldbear

paddyh117 wrote: »

this....I rang up 10 minutes ago, mentioned the email and the €55 Sky deal, got offered a new Horizon Box, plus new modem, upgrade from 120mb to 240 mb broadband and basic TV and phone half price for 4 months. Said no - SKY would save me €80 per year, she went away and got "authorisation" for 6 months.

In fairness she was very nice and very helpful and I'm happy

Do you mind me asking what price you are paying for the 1st 6 months?

I'm on the same package & was quoted €45 first 4 moths then €65 next 2 months & €70 last 6 months.

paddyh117

Cyrus wrote: »

lads done bother with any chat about the thread here or what other people got, just mention the sky 55 deal and they will eventually offer the 6 months

this....I rang up 10 minutes ago, mentioned the email and the €55 Sky deal, got offered a new Horizon Box, plus new modem, upgrade from 120mb to 240 mb broadband and basic TV and phone half price for 4 months. Said no - SKY would save me €80 per year, she went away and got "authorisation" for 6 months.

In fairness she was very nice and very helpful and I'm happy

Cyrus

lads done bother with any chat about the thread here or what other people got, just mention the sky 55 deal and they will eventually offer the 6 months

Lord Spence

maximoose wrote: »

Shouting "WIFI" loudly would provide better coverage than that piece of shît :pac:

I was using a standalone router, can't remember what make it was..possibly technicolor?

Anyway seems to be a big improvement in my small apartment.

I rang yesterday and was offered the free modem, How long did it take to arrive for everyone else?

maximoose

s8n wrote: »

Does it have much better coverage than the Horizon inbuilt ?

Shouting "WIFI" loudly would provide better coverage than that piece of shît :pac:

I was using a standalone router, can't remember what make it was..possibly technicolor?

Anyway seems to be a big improvement in my small apartment.

MarkR

I contacted them via chat after reading about the new modem here. Will be shipped out now, so new modem to boot. Nice. Last one has required intermittent reboots. Hopefully this will be an improvement. If DNS is slow, I can always do them on the computers.

s8n

maximoose wrote: »

Nope, was never asked to. New modem arrived yesterday, initial impressions are good.

Does it have much better coverage than the Horizon inbuilt ?

maximoose

Amouar wrote: »

For those who received the new compal modem, did you have to return your old modem?

Nope, was never asked to. New modem arrived yesterday, initial impressions are good.

s8n

Thanks OP. Another six month half price deal.

Amouar

For those who received the new compal modem, did you have to return your old modem?

mad m

konline wrote: »

Their new modem - VirginMedia Hub 3.0, is great. There are many features in this new modem.
Thanks OP.

With the 360meg bb do you get just a normal horizon box plus another modem or is it one box? I have a horizon box but wifi signal was brutal and they sent me a separate modem and transferred wifi onto that...

baldbear

tallaghtfornia wrote: »

Got 6 months half price and excellent service from the REP that was based in Limerick also convinced them to give me a new VM hub :D and just got at texted its on the way tomorrow.

Excellent Service from Virgin Media and glad to see they have brought some of there customer services back to Ireland.

What package are you on? I. Was refused the half price offer yesterday. Maybe its because I'm on the basic package.

tallaghtfornia

Got 6 months half price and excellent service from the REP that was based in Limerick also convinced them to give me a new VM hub

:D and just got at texted its on the way tomorrow.

Excellent Service from Virgin Media and glad to see they have brought some of there customer services back to Ireland.

Lord Spence

Got 4 months half price and a new modem, happy with that as very happy with virgin service. Credit as well that call was answered within 5 mins , sky should be ashamed of their wait times

konline

epopnomis wrote: »

Anyone know what time loyalty department closes at??? Won't be able to ring them till after work...

As far as I know it's from it's open from 9 AM to 6 PM.

epopnomis

Anyone know what time loyalty department closes at??? Won't be able to ring them till after work...

KoolKid

Got 4 months discount on broadband & €5 discount on phone for 6 months.

tharmor

Tried my luck...they said 9 months half price for 12 month contract....and then...apologies u do not have TV...damn..

konline

Amouar wrote: »

Can you use both 2.5GHZ and 5 GHZ at the same time on this router?
Is VirginMedia Hub 3.0 = Compal?

Yes, you can use both 2.5 and 5 GHZ at the same time.

Amouar

konline wrote: »

Their new modem - VirginMedia Hub 3.0, is great. There are many features in this new modem.
Thanks OP.

Can you use both 2.5GHZ and 5 GHZ at the same time on this router?
Is VirginMedia Hub 3.0 = Compal?

WayneEnterprise

konline wrote: »

Their new modem - VirginMedia Hub 3.0, is great. There are many features in this new modem.
Thanks OP.

You can't set different DNS servers on it, you're stuck with Virgin's dodgy ones.

So for me, the new modem is a downgrade.

konline

Their new modem - VirginMedia Hub 3.0, is great. There are many features in this new modem.
Thanks OP.

baldbear

Just off the phone & was told that they can't do half price for 6 months as it was demanded by so many customers.

Basic TV 240mb broadband and new modem works out at €730 for the yr.

I'll ring them up again in a different voice tomorrow & get free movies .

misschoo

I just got off the phone from them. They would only offer me 4 months off my current price plan €78.50 of Horizon Select Extra 150 (Horizon Select Extra, Fibre Power broadband 120mb , Home phone (which I don't use). She was firstly trying just to knock €20 off a month and when I pushed for 6 months at half price she said they didn't offer that. When I said that I know of people getting 6 or 9 months at half price she said that was "only businesses or people on much higher plans". She then tried to upgrade my internet - which I declined as my coverage/speed etc is fine. I asked her was 4 months half price the best she could do & she said yes so I told her I would think about it and call them back. I've been with UPC/Virgin for over 12 years and only availed of a miserable 4 months half price last year after hearing about everyone else I know getting 6 months loyalty discount so I think it's a bit unfair.