Paid subscription - not a subscriber

You can do it via Paypal or we can do it via Paypal for you (you'll still get a message from PP in that case to say it's cancelled)

Conor Bourke

How do I cancel my subscription?

KERSPLAT!

Is this still not fixed?

Boards.ie: Mark

steokeogh wrote: »

Hi,

I paid to add a subscription and it doesn't look like it's been added

SK

A one month non-recurring subscription has been added to your account. Thanks very much for subscribing!

steokeogh

Hi,

I paid to add a subscription and it doesn't look like it's been added

SK

Apologies for the mix up while I was away guys. There are very few subscriptions at any given time and aside from asking Andres to look into the issue we are having necessitating the manual addition of subscriptions, I didn't ask anyone to cover adding them manually while I was gone. My bad, I'm sorry it caused stress for some of you. I've updated the profiles of the 4 users who posted here while I was away and I'll get those who posted in Helpdesk shortly. I'll go through the subs on Paypal asap and catch anyone else who hasn't posted here.

For anyone who is posting here with the same issue, if you use a different email address on Paypal to the one on Boards and you haven't included your username as a reference, please PM me or email hello@boards.ie with the transaction ID or the email address you use on Paypal or the name on your Paypal account so I can add the sub to your account. Thanks.

Mr McBoatface wrote: »

Just subscribed myself , interested in the subscribers forum and changing my user name.

I've updated your profile now to add your subscription effective today. Thanks for subscribing!

fitzer1982 wrote: »

Hey how do I get access to the subscribers forum, I just made a payment?

I've added your subscription, effective today. Thanks for subscribing and apologies for the delay.

pad_ehh wrote: »

Yes, myself and other users "JoeyD" and "The Honey Monster" have paid for subscriptions but they have not been added to our accounts yet.

I've added your subscription starting from today. Thanks and apologies for the delays

S.Dublin 6aside wrote: »

Hi,

I subscribed on Saturday (could have been Sunday), I was wondering when I can add a custom avatar and post pictures and links?

I don't notice any difference!

Thanks,
SD6AS

I know Andres has already added you to the subscriber's group but to add the right subscription to your account, would you mind PMing me the name or email address on your Paypal account so I can find your transaction? Thanks!

The Hill Billy

Super! Thanks, Andres!

Hi there, just added fitze69 and jobyrne30 to the Subscribers group.

Mr McBoatface

Just subscribed myself , interested in the subscribers forum and changing my user name.

The Hill Billy

Last 2 post moved here from Help Desk.

@fitze69 - I'll ask the guys in the office to take a look at this for you.

tHB

fitzer1982

Hi All, any idea how I get added to the subscribers forum, I've subscribed for a month to see if its worth it?

fitzer1982

Hey how do I get access to the subscribers forum, I just made a payment?

On a lighter note, anyone who's subscribing make sure you check out the First Class Lounge, a lovely private forum filled with awesome people to which you now have access! It's a little bit quieter than normal these days but we're always welcoming to new victi..er sorry, members :pac:

Mmmm..fresh blood =9

@TherapyBoy: don't know tbh, still waiting.

I'm aware that you guys have been waiting long enough so in the meantime I decided to follow @hullaballoo's suggestion and manually added S.Dublin 6aside, pad e and The Honey Monster to the Subscribers group, JoeyD was already a member. Tbh I didn't know that was the quick fix for this (plus the paypay confirmation).
Let me know if it works.

Sorry if this took this long, I was following a developer approach and digging into the code for an actual fix. For the moment can't do anything but wait till I can get access to our PayPal account to check what's going on.

I'll keep you updated.

Will you have access before Niamh returns from her holiday?

Hi hullaballoo, not yet as I don't have access to our PayPal account to confirm the payments. I'll let you all know when this is done.

hullaballoo

Have all the people who have paid their subscription now been added to the subscribers group?

Conor Bourke

Boards.ie: Andres wrote: »

Hi there, just to let you know that we've tracked down this to an error using PayPal's API for processing recurrent subscription payments. It seems that even though the payment is done we are getting a 'Subscription Failed' error message, hence no update in your account occurs. Unfortunately the progress is not as quick I we'd like as we are digging into vBulletin's internals. I'll keep you updated.

Im pretty sure we've known that this was the problem for months now, this isn't news.

Hi there, just to let you know that we've tracked down this to an error using PayPal's API for processing recurrent subscription payments. It seems that even though the payment is done we are getting a 'Subscription Failed' error message, hence no update in your account occurs. Unfortunately the progress is not as quick I we'd like as we are digging into vBulletin's internals. I'll keep you updated.

Thanks S.Dublin 6aside, I'll keep you updated about the progress of this here.

S.Dublin 6aside

Boards.ie: Andres wrote: »

Hi guys, sorry for the delay. I'm looking into this right now, could someone please post a screenshot of your payments page.

What I'm interested to see is if you have any record in the `Active Subscriptions` section.

Thanks

Doesn't seem to be anything there...

Wasn't having a go at you tHB, you're doing well!

Andres, if you are responsible for this while Niamh is away you need to be contacting these users personally, starting with those 4 already mentioned in this thread.

ibarelycare

The Hill Billy wrote: »

Don't shoot the messenger.

This is the feedback forum, people are rightly giving feedback on the bad service they're getting. If I went on annual leave and something that a client was paying for wasn't being done just because I was away and none of my colleagues were looking after it in my absence, would they not have a right to complain?

I commend you for being the "messenger" but if some of the actual people who were responsible for the running of the site would stop ignoring the issue, then you wouldn't be the one being "shot".

Hi guys, sorry for the delay. I'm looking into this right now, could someone please post a screenshot of your payments page.

What I'm interested to see is if you have any record in the `Active Subscriptions` section.

Thanks

The Hill Billy

Don't shoot the messenger.