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Fat Cheese Issues

johnnykilo

Just wondering has anyone had any issues with FatCheese.ie? The premise seems great, just log into their site and click on the link to a list of online retailers, and you'll get discounts and / or cashback from your purchases.

I've used the site to buy stuff online 3 times and twice I've had to submit claims. I'm still waiting on the first claim almost 17 weeks at this stage. It's a site that I'd like to use more if it was reliable, but I've submitted a second ticket asking what the story with the 17 week delay is, and still haven't got a reply and that was 3 weeks ago. I kinda get the feeling they wish I'd just go away at this stage but it's not going to happen!

Has anyone else ever had problems using them, and did they get the issue resolved eventually?

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lir6777

nava wrote: »

I got 3 or 4 payments from them to my bank account and never had any problem, it only takes about 3 days to reach the bank.

Hmm tempting- although I'd have to submit a ticket to request the change, and they're not good to respond to tickets generally!
Wondering what the issue is with paypal, it always went through so quick before

Dewdropdeb

I'm beginning to wonder if these guys are still in business. They made it so you can't write on their facebook wall anymore (the ONLY time I got a response on a ticket was after I wrote there) and no answers to tickets, one going back to December. I have payments that say they should have come through last OCtober and nothing. Really annoyed, more by the lack of response than lack of payment to be honest. Just common courtesy. :mad:

kc66

I have around €110 worth of Viking direct pending, nothing paid since last Nov.

Got a newsletter from them a couple of weeks ago so they are still promoting the website.

PeterDuggan

The threat of the small claims court can work well with FatCheese (without even actually submitting a claim) because they know if it goes to court they'll have to pay what they owe plus the cost of your time to attend court and attending court costs them money.

Yamanoto

Seems to me that they're dicking people about. I think their failure to engage with their customers in any real sense reflects poorly upon the whole operation.

For their business to be viable, they surely have agreements in place with third-parties, stipulating a time-frame by which cash-back should be processed to the end user.

Where that time-frame slips, it's hardly beyond them to automate an email advising of reasons for same and promising a follow up within a reasonable period.

Dewdropdeb

Someone mentioned contacting the merchant directly - has anyone had any luck with this? I know Groupon actively market their affiliate side and I am awaiting several payouts from them. Wondering if I should contact their marketing guy - maybe he can give Fatcheese a kick up the arse.

dee.

They still owe me a couple of hundred, no replies to my emails

Yamanoto

dee. wrote: »

They still owe me a couple of hundred, no replies to my emails

Depending on how long you've been waiting, sending a registered letter detailing your dissatisfaction and attaching a printout of payments pending and copies of your unanswered emails may expedite the process.

That's not an inconsequential amount.

tech

The fatcheese website is still on line, I have over 50e pending cashback and have sent them many emails, with no feedback or replys?

has anyone been successful in getting cashback from them lately?

nava

Thread is over 4 years old, if you want use a more recent thread on Consumer Issues

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