I’ve been in denial for over a week but having turned it on tonight, I’ve 100% got some bad drift in the left stick of my black controller too. Pissed off now I’ll have to fork out for another one because I’ve gotten so used to having two on the charging dock, it’s seriously handy when the battery runs out.
I suppose it’s better to realise it now than next week, with the Dualsense being on offer for Black Friday.
Might be getting some left stick drift on the black DualSense I have. Traded in the OG white one for it, and ended up buying another white one. Black one got some good use and is my backup controller now. Was gonna trade it in against the PSVR2 anyway. I got it pretty soon after it was out, so probably June/July last year. No return for me!
Guys, I recently replaced my sons original controller purchased in 2020. The fault was it would not turn off, I told Smyths and they replaced it straight away. Controller was 18 months old.
I’ve replaced 2 controllers now.
One from launch day that was part of the original console box and then one of the red controllers.
Luckily both replaced by Smyrths as I had the receipts. They were about 6 and 11 months old
issues were :
Nevermind warranty, you're protected by legislation.
Back to Smyths you go and quote the supply of goods and services act. A controller should last longer than 12 months.
Shocking but not surprising. I have 2 dual sense since launch. 1 replaced and the other is now showing slight signs of drift so thats going to need opened and given a good clean up to hopefully fix but it wont be long until its completely fecked. Steam is good for testing the stick positions in the controller settings.
Well after 45mins on hold I find out its one month to the day out of warranty.
They cannot offer a repair as they don't have a cost, only a free repair/replacement inside 12m.
Absolutely dreadful customer care. I complained that this very expensive item should last longer or even offer a chargeable repair, but it was pointless, I may as well of been taking to a robot.
Phoned smyths and they will only take it back within the first 30 days!! Wtf
No but if you are inside 12 months you have a really good shot at getting a new controller replacement over the counter. Currys gave me a new controller in store no hassle. Just had to say it had drift.
Has anyone successfully sent an item for repair using the playstation website, its pointless.
I have had 2 dual sense controllers since day one and somehow (touch wood) not had issues with any of them....
The PS4 controllers in the beginning I had to return nigh one once a year for the first while and they must have redesigned them eventually as the last replacements I had lasted the life of the machine's
I think can be pot luck with some of these things...
I've just jinxed them, haven't I? 😂
https://www.boards.ie/discussion/comment/116287916/#Comment_116287916
Any help, their customer care is dreadful as is the website, I'm coming close to the 12 months so looking to get this repaired. Is there a phone number or a link somewhere.
Found it.
How do you go about requesting a repair from Sony for a dodgy controller? Is there a phone number somewhere.
I'm being sent in circles on their website. Finally get to the hardware section, nunout the serial and model number and it then tells me it can't find my product so it gives me a button to click to contact them but when you press it it just returns me to the same starting point I began at!
I'm having trouble with drift on the left analogue stick. I should have gone for a replacement as soon as it started happening (6 months in I'd say) but I'm an idiot and now it's out of the 1 year quibble free period.
I took it apart just there and I'm thinking I'll try to replace the potentiometer but just looking at the PCB, is this particularly bad? No experience with these so not sure if this is just solder flux or something, but it's on the left stick and looks fairly rough.
Anyone know if something like this could be causing the drift? I don't want to go through the potentiometer fix if this is the real problem, already out of my comfort zone going this far tbh. Thanks.
Question is answered in detail in thread 🙄
Just a quick update, the wee lad is trying it out now. The problem is definitely after lessening, but still there a little bit. May have to try another clean, fingers crossed
Just a cleanup using q-tips and spirits. Was swapping q-tips when I spotted a bit of dirt on the q-tip heads and to be fair, I went through about 7, using both ends so there was a bit dirt on it alright.
Soldering might be needed to fix the mic for my controller but that's a skill beyond me :D
any soldering? or did a clean up do it?
Ive seen some people just desolder a potentiometer (3 solder points) and replace that part only without removing the entire stick housing.
Took apart the controller in the end to fix my stick drift issue. Had done it with the PS4 controller before so was feeling reasonably confident. I think the stick drift is addressed but I definitely damaged the controller mic. Was looking at a tear-down online that was pretty good for the most part but instead of removing the ribbon from the lower mic internals, it suggested removing the connector from the board. Cannot for the love of god get it back the way it was. Just a heads up for folks, this guide would be much better if taking it apart -> https://www.ifixit.com/Guide/Sony+DualSense+Controller+Button+Replacement/142096
The bits I had trouble with are here where the two blue circles are:
Will update after a few days if the sticks are fully working as I'd prefer a broken mic to stick drift anyway
That's a legally problematic reply from Gamestop. Hold onto it, print it out.
"You will be unable to claim your statutory rights if you obtain a report from an unauthorised/thirdy party repairs service as opening your device will void all warranties".
False. Opening your device will void the voluntary manufacturer warranty - which is irrelevant as it has already expired. Opening the product for inspection will not void your statutory legal guarantee. There is nothing in any Irish or EU consumer legislation which says your statutory rights are void if a defective product is inspected by a "non-authorized" person, and it is scandalous of them to claim so.
By putting this falsehood into writing they have dug their own grave. They are trying to deny you your consumer rights via an act of deception. Take them to the small claims court, you will win. Most likely they won't even show up.
Don't engage in any expert report nonense, asking them who is authorised. Don't even go down that road. Anyone who is an "authorized repair service" will deny that it is defective because
a) they have a relationship with Sony
b) they have a vested interest in repairing controllers for a fee, rather than Sony being forced to do so
Ok so I've dug up this which seems to align with what the rep told me:
https://www.citizensinformation.ie/en/consumer/shopping/repairs_replacements_and_refunds.html
I'm beyond the 12 month warranty from PlayStation as well so I basically will go back with the request for authorised independant experts and if that is in any way an inconvenience, I'll go straight to the small claims court. €73.49 I spent on the controller, should be good for at least 2 years in my mind
Absolutely no problem doing that, just want to make sure I'm on the right footing before I do. The link they gave me doesn't seem to correlate with the claim from the customer support agent but I wanna do a little more digging on my responsibilities here.
Just kindly inform them you’ll be taking it to small claims court. If they don’t back down, actually do it. It’s not that much hassle and they’ll more than likely rule in your favour, but the retailer will probably give in before it goes that far.
These big retailers get away with a lot of crap, nobody should feel bad about putting the foot down with them.
Response I got from Gamestop was the following:
Thank you for reaching out to us.
We do not currently have a repair service for PS5 consoles or accessories.
If a fault occurs six months after the purchase date as per your statutory rights, we require evidence that this was not caused by misuse. The onus on providing evidence that the fault has existed since the purchase date now lies with the customer. As the seller, we request that the consumer prove the fault did not arise as a result of misuse by obtaining a report from an authorised independent expert or other reputable means e.g. contacting the manufacturer and organising an assessment. We require this once the 12 months warranty has expired. More information on this legislation can be found in the following link:
https://www.citizensinformation.ie/en/consumer/consumer_laws/consumer_rights_in_eu.html
You will be unable to claim your statutory rights if you obtain a report from an unauthorised/third party repairs service as opening your device will void all warranties. You will need to have your device assessed directly with the manufacturer in this case if you wish to claim your statutory rights as your warranty with GameStop has since expired.
Not sure what the next steps here are. Maybe I'll go back and ask for authorised independent experts
No. I saw a youtube vid recently that said dual sense are lasting 420 hours on average before stick drift. Its pathetic. I think Sony are making a fortune from parents who will buy a new dual sense after 12 months just to keep their child happy instead of arguing with retailers / posting a controller and being without it for weeks. Its very low carry on and is really making me want to dump Sony for my next console.
I also have a drifting launch dual sense. Havent had a chance yet to get it replaced / repaired by the retailer. Please let me know how you get on with GameStop.
Lads am I being a bit of a cheeky fcuk if I try the EU/IRE sale of goods legislation for a controller gotten at launch (17 months ago) starting to drift?
Spoke to Gamestop already and they say there has to be independent evaluation which I get to be fair
Are they strict with the 12 month warranty on the dual sense drift issue. Mine has started playing up and was bought late Feb last year. I have a case logged and am sending in the receipt, just wondering if I should be getting creative with the shipping date .
I read an article recently where a guy opened a brand new dualsense and compared it to a launch dualsense. The trigger springs are now thicker and the sticks have changed so hopefully the changes Sony are making will sort this crap out.
Im about to go to currys with a controller. This will be the 5th replacement between the 2 controllers that I bought in July last year. This one is stick drift. Last time the guy inb currys said he has seen more of these controllers come back than anything else they have ever sold.
I have 2 ps4 controllers that had dogs abuse for around a decade and no problem ever apart from the rubber coming off the top of the stick on one of them.
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