Cannot post anonysmously

danielgalway

Hi,
I am unable to open a new thread anonymously in Personal Issues.
I get the error message:

You do not have permission to post anonymously in this forum because the country you're trying to post from has been blocked due to spam.

Anonymous posting is available from Ireland and UK IP addresses only.

I would appreciate some help.

Boards.ie: Niamh

Hi danielgalway, can you confirm that you are posting from an Irish/UK IP address and are not using a proxy?

danielgalway

Yes, I am posting from Ireland, Galway to be exact.

DoozerT6

Hi there, I am experiencing the same problem. I have posted anonymously before in PI but I am now getting the same error message as above. I am posting from Dublin.

DoozerT6

Any feedback on this from Mods/Admin?

thesandeman

Are ye using mobile/touch by any chance? There was a time when you couldn't go anon on those. Don't know if it's changed.

DoozerT6

Nope, I'm using my trusty old laptop. On my lap. On my couch. In Ireland

Boards.ie: Niamh

Mark was looking into this yesterday with the team, will see how far we've gotten

boardsuser1

Have tried to do this in the past. Could not do it. I am based in Cork. Have never ventured out of the country.

Boards.ie: Mark

I'm afraid that we can't replicate this at the moment, but we are trying to gather more information. Please try to post anonymously - it actually helps us if the error triggers (though at the same time we're hoping that you'll be able to use the site as you need to).

Hopefully we can find the cause of this error soon. Sorry about that.

Boards.ie: Mark

Hopefully anonymous posting will work a little more reliably now. We're continuing to look into it though in case you're still running into issues.

DoozerT6

I just tried to start a thread anonymously in PI just to see if it would work - afraid not

DoozerT6

Bump - this issue is still ongoing for me. Thanks.

Boards.ie: Mark

Hey DoozerT6,

Sorry about that. Can I ask what browser, OS, and version of the site you're using? Have you cleared cache (just in case)?

ED E

DoozerT6 wrote: »

Bump - this issue is still ongoing for me. Thanks.

Boards.ie: Mark wrote: »

Hey DoozerT6,

Sorry about that. Can I ask what browser, OS, and version of the site you're using? Have you cleared cache (just in case)?

The most likely causes for this are:
A. You're a Virgin Media customer, they move IP blocks a lot and theres up to a 3month delay for the Geoloc services to catch up
B. You're on a mobile provider that is ambiguous about IP location

1. Google "Whats my IP"
2. Enter it here: https://www.maxmind.com/en/geoip-demo

That'll let you know where you are most likely being identified as.

DoozerT6

ED E wrote: »

The most likely causes for this are:
A. You're a Virgin Media customer, they move IP blocks a lot and theres up to a 3month delay for the Geoloc services to catch up
B. You're on a mobile provider that is ambiguous about IP location

1. Google "Whats my IP"
2. Enter it here: https://www.maxmind.com/en/geoip-demo

That'll let you know where you are most likely being identified as.

Thanks a million for that Ed E - the link shows my IP address as being in Dublin, Ireland.

DoozerT6

Boards.ie: Mark wrote: »

Hey DoozerT6,

Sorry about that. Can I ask what browser, OS, and version of the site you're using? Have you cleared cache (just in case)?

Thanks Mark - I'm using Chrome (but I was using Explorer when the problem started), Windows 10 and I'm on the computer version (ie non-mobile version?) Sorry, I'm a bit of a Luddite on technology.

Clear cache -good idea. *googles how to clear cache*.

Boards.ie: Mark

DoozerT6 wrote: »

Thanks Mark - I'm using Chrome (but I was using Explorer when the problem started), Windows 10 and I'm on the computer version (ie non-mobile version?) Sorry, I'm a bit of a Luddite on technology.

Clear cache -good idea. *googles how to clear cache*.

I don't suppose the cache clearing did the trick, did it? Does browsing in an incognito window help at all?

DoozerT6

Neither helped I'm afraid......still getting the same message.

Boards.ie: Mark

DoozerT6 wrote: »

Neither helped I'm afraid......still getting the same message.

It appears as though this issue is occurring because you're posting from an IPV6 address. If you were to post from a different location, you might not have this issue (as you'd be posting from a different IP) - obviously this isn't a viable permanent solution, so the tech folk are looking into it.

DoozerT6

Just checking in. Still no bueno. I haven't tried posting from another location though, as my laptop pretty much stays in my living room.

DoozerT6

Boards.ie: Mark wrote: »

It appears as though this issue is occurring because you're posting from an IPV6 address. If you were to post from a different location, you might not have this issue (as you'd be posting from a different IP) - obviously this isn't a viable permanent solution, so the tech folk are looking into it.

As an aside, I've pretty much always posted from the exact same location, even before the problem started.

It's not a huge problem in the grand scheme of things but tbh I'd like to see a resolution if possible - there is the very odd occasion I'd like to post something anonymously, but I can't.

Boards.ie: Mark

DoozerT6 wrote: »

As an aside, I've pretty much always posted from the exact same location, even before the problem started.

It's not a huge problem in the grand scheme of things but tbh I'd like to see a resolution if possible - there is the very odd occasion I'd like to post something anonymously, but I can't.

Very understandable. Yes, we're hoping to be able to find some sort of fix. If you could try a proxy, you might be able to post anonymously that way.

DoozerT6

Boards.ie: Mark wrote: »

Very understandable. Yes, we're hoping to be able to find some sort of fix. If you could try a proxy, you might be able to post anonymously that way.

What is a proxy?

Boards.ie: Mark

DoozerT6 wrote: »

What is a proxy?

It basically means it'll look like you're accessing Boards from elsewhere (a different IP address). And as it's your IP address that is likely causing issues, it seems like this would be a workaround of sorts.

DoozerT6

Hi, I looked into a proxy IP, but honestly I'm not really comfortable messing around with these settings when I don't really know what I'm doing. I'd really just rather it be sorted.

Problem still remains.

Boards.ie: Ronan

Just checked with the dev lads - there's a fix in the line. Will update you when I know more.

DoozerT6

Boards.ie: Ronan wrote: »

Just checked with the dev lads - there's a fix in the line. Will update you when I know more.

Thanks Ronan...

Boards.ie: Ronan

Hi Doozer,

Apologies for the delay in getting back to you - a fix for this has been deployed, can you let me know if it's solved your issues?

Cheers
R.

DoozerT6

Hi Ronan, thanks for your perseverance

It appears that I can now reply anonymously to threads in PI, but just on a whim I tried to see if I could start a thread myself, and that's still a no-go. 'Blocked due to spam'.

Boards.ie: Ronan

Will bounce it back to the dev lads and see what they say.

*UPDATE:
The lads have pushed a fix that should sort thread creation also. Any chance you could try creating a thread and let us know how it goes?

Cheers
R.

DoozerT6

Hi Ronan,

It seems to be working! Thanks for that.

Cheers IT/Dev guys!

Boards.ie: Ronan

Sweet, no worries. Thanks for your help.