UPC Wireless problem

Corholio

My friend recently moved into a house with different apartments, they are using a wireless UPC Cisco modem. They can all connect to the modem, except my friend. She is from Brazil and is using a netbook bought in Brazil, so im not sure if first off thats the problem.

Her netbook reads the network but when she trys to log on with the password it dosent accept and says its the wrong password. I have a tablet and I could connect with the password straight away.

The only other thing I could see was when I hovered the arrow over the connection it says the security on her netbook is WEP. My tablet used WP2, so I am thinking this may be the problem.

If so, how would one go about this solving this?

Thanks for reading this and any help I would be very grateful for.

jor el

Not a broadband issue, so moving to Wireless forum.

Sounds like it could be an OS problem either.

toddunctious

hi
if netbook is running xp she might need to update the wpa to wpa2

dub45

The wireless channel and its security type should decide what security is required not the laptop trying to connect.

Has she updated the wireless card drivers recently?

If security is turned off (briefly) can she connect?

Corholio

Thanks for the replies guys

She's running Windows 7 I think. Ill tell her to update the wireless card and see if that helps definitely. Ill get back to ye on here if its still a problem

Getting online is important to her so the help is much appreciated guys. Will get back to ye soon.

EDIT: I found this website which seems to describe the problem with the router

http://webcache.googleusercontent.com/search?q=cache:NzzwhbRua_AJ:electrode.pc-wizard.biz/2011/01/24/cisco-epc-2425-upc-modem-configuring-wireless-connection-to-work-with-windows-7/+/search%3Fhl%3Den%26biw%3D1259%26bih%3D654%26q%3D%2Bsite:pc-wizard.biz%2BCisco%2BEPC%2B2425%2Bwindows%2B7%2Bpassword&cd=1&hl=en&ct=clnk&gl=ie&source=www.google.ie

The problem is the website has expired, and this is a cache of it (hence the long address, apologies) the problem is I cant see the pictures which shows the menu's and what to do. Can anyone tell from the description accompaning the pictures what to do?