GLS problems.

I've ordered from komplett before and GLS have usually been pretty good at deliveries, until last week. I ordered a modem for a mate and it seems to have gottten lost. Komplett are supposed to be chasing GLS but I've not heard anything back.

I have decided not to use Komplett again until the get a viable alternative to GLS (I believe they do have DHL but the prices are completely unreasonable!)

So there!

Wookie

aye , the komplett board is more like the GLS/ParcelFarce hate board

just wish komplett.ie would do the same !

http://www.uspeakout.com/cgi-bin/dcforum/dcboard.cgi?az=show_thread&omm=26&om=921&forum=DCForumID4

2011 13/01/2005 14:40 Delivered 2100
2010 13/01/2005 8:28 Van scan on del. vehicle 2100
1020 13/01/2005 8:20 NIF InBound scan 2100
2001 13/01/2005 8:20 Delivery Depot IB scan 2100
2005 12/01/2005 20:35 Parcel in warehouse 2100
2256 12/01/2005 19:16 Incorrect address 2100 *
2010 12/01/2005 8:52 Van scan on del. vehicle 2100
1020 12/01/2005 8:20 NIF InBound scan 2100
2001 12/01/2005 8:20 Delivery Depot IB scan 2100
2005 11/01/2005 14:36 Parcel in warehouse 2100
2005 10/01/2005 12:16 Parcel in warehouse 2100
2256 10/01/2005 12:15 Incorrect address 2100 *
1020 10/01/2005 12:14 NIF InBound scan 2100
2001 10/01/2005 12:14 Delivery Depot IB scan 2100
2005 10/01/2005 7:57 Parcel in warehouse 2100
2256 10/01/2005 7:56 Incorrect address 2100 *
1020 07/01/2005 9:24 NIF InBound scan 2100
2001 07/01/2005 9:24 Delivery Depot IB scan 2100
2010 07/01/2005 9:09 Van scan on del. vehicle 2100
2256 07/01/2005 8:12 Incorrect address 2100 *
1020 06/01/2005 22:06 NIF InBound scan 9007
2204 06/01/2005 22:06 Routing Error 9007
1020 06/01/2005 1:10 NIF InBound scan 9826
1023 06/01/2005 1:10 NIF OutBound scan 9826
05/01/2005 0:07 Parcel Data Entry I-Point 7000
1020 05/01/2005 0:04 NIF InBound scan 9004
1005 04/01/2005 20:03 HUB-Flow NB-NO_READ 4
1020 04/01/2005 20:03 NIF InBound scan 9004
04/01/2005 20:02 Parcel Data Entry I-Point 7000



You would think they would ring me the first time they had the incorrect address....but alas no...i had to ring them twice to sort it out, and on the 5'th attempt they finally delivered. This order was from jes.de aswell btw.



CC

maxheadroom wrote:

Are you sure - I remember reading something like that a while ago, but while researching this recently all I could find were references that USPS were returning to using national postal carriers (ie not having a single point of entry for all mail to Europe but delivering individually to each country)

Deutche Post got the contract - they are connected to DHL and Securicor in some way.

Hello Argentine,

Here it is 6 years later and these feckers at GLS are playing the same games.

I ordered a Christmas present from a UK seller on the 10-Dec and paid extra for shipping that said usually 3-5 days. It was shipped via Parcelforce and I got a tracking number. I tracked it a few times, first landed in Belfast and then to Rep. of Ireland but never said where in Ireland. It was in Ireland for a good few days and I was getting worried, they didn't have a phone number on their website, just an email, I emailed them every day for a few days and only got an automated response. Eventually after googling I found a number for Parcelforce in Belfast and I called them, they then gave me a different GLS tracking number.

I then went to the GLS web page and saw the same thing Argentine saw 6 years ago. The web page indicated the package was received in Knock, I'm in Galway and it sat in Knock for several days an they they started the wrong address thing, which was a lie. I then called GLS, they already had my address and my mobile number, but they never called me. I was assured the driver would call me first thing in the morning for directions. By noon there was no call, so I called GLS they said it was on the truck to be delivered and the driver would call when close for directions, he never called and it didn't arrive. I called again and they assured me it would be delivered the next day. No call the next morning 23-Dec., so I called and they said it was on the truck and even gave me the drivers name and mobile. I called this number over 100 times, no answer and no voicemail. I even sent him several text messages requesting him to call me and even offered to meet him anywhere to collect the package, but he never called back. I called GLS again and they said it would be delivered in the morning and someone would call first thing in the morning.

Next morning Christmas Eve, no call so I called again. I got a very nice girl who apologised after seeing the history and said she would escalate to her supervisor who would call me right back and she also said I should receive it later in the day. No call and I tried to call them back many times, but no answer and the phone just rang and no package. I later learned from the seller that GLS only worked a half day on Christmas eve, but no one I spoke to at GLS bothered to call me and their telephone messages and website never indicated this. Now I'm all for people getting time off for Christmas, but come on - this is a delivery company and Christmas Eve is their busiest day of the year, that's like a Florist taking off Valentine's Day!

I also know there was some bad weather, but the package did make it from the UK no problem where the weather was a lot worse and then didn't get past Knock only 30 miles away from me for almost 2 weeks. Christmas is over and my son was very disappointed because of these scum at GLS.

Here's my GLS tracking details, looks just like what Argentine saw 6 years ago:

Date + Time Responsible GLS Location Event No Event
23/12/2010 08:01 IE 240 Knock, Ireland 11.0 Out for delivery on GLS vehicle
23/12/2010 06:22 IE 240 Knock, Ireland 2.0 Inbound to GLS location
22/12/2010 09:26 IE 240 Knock, Ireland 8.0 Stored
22/12/2010 06:08 IE 240 Knock, Ireland 8.0 Stored
22/12/2010 06:07 IE 240 Knock, Ireland 35.32 Retained at GLS location due to a wrong address
22/12/2010 06:07 IE 240 Knock, Ireland 4.32 Not delivered due to a wrong address
21/12/2010 07:33 IE 240 Knock, Ireland 11.0 Out for delivery on GLS vehicle
21/12/2010 07:33 IE 240 Knock, Ireland 11.0 Out for delivery on GLS vehicle
21/12/2010 07:20 IE 240 Knock, Ireland 4.1 Not delivered due to traffic problems
21/12/2010 06:06 IE 240 Knock, Ireland 2.0 Inbound to GLS location
21/12/2010 06:06 IE 240 Knock, Ireland 8.0 Stored
21/12/2010 06:05 IE 240 Knock, Ireland 35.1 Retained at GLS location due to traffic problems
21/12/2010 06:05 IE 240 Knock, Ireland 4.1 Not delivered due to traffic problems
20/12/2010 07:07 IE 240 Knock, Ireland 11.0 Out for delivery on GLS vehicle
20/12/2010 07:04 IE 240 Knock, Ireland 4.1 Not delivered due to traffic problems
20/12/2010 06:20 IE 240 Knock, Ireland 2.0 Inbound to GLS location
20/12/2010 06:20 IE 240 Knock, Ireland 8.0 Stored
20/12/2010 06:19 IE 240 Knock, Ireland 35.1 Retained at GLS location due to traffic problems
20/12/2010 06:19 IE 240 Knock, Ireland 4.1 Not delivered due to traffic problems
17/12/2010 08:46 IE 240 Knock, Ireland 4.1 Not delivered due to traffic problems
17/12/2010 07:14 IE 240 Knock, Ireland 11.0 Out for delivery on GLS vehicle
17/12/2010 06:13 IE 240 Knock, Ireland 2.0 Inbound to GLS location
17/12/2010 00:25 IEDUBL , Ireland 2.0 Inbound to GLS location
16/12/2010 18:02 GB0035 , United Kingdom 1.0 Outbound from GLS location
16/12/2010 18:02 GB0035 , United Kingdom 0.0 Data transferred to GLS System
15/12/2010 11:23 GB0100 , United Kingdom 0.100 Data transferred to GLS System as preadvice

It's sad because about 7 years we received a present from a friend in the US that came via GLS and they not only charged customs at a rate that was way too high but they also added a €20 handling charge, the amount owed was worth more than the gift and I didn't want to insult the friend by having it returned to them. I later heard about this on the Joe Duffy show and not too long later I heard Comreg changed the laws to minimise this customs handling fee, but I now see on the GLS website that for Customs issues you can only call them on a pay 1550 number at 33 cent per minute.

How can a company like this that lies, steals, cheats and doesn't care about customers stay in business? How can we stop them, can I take them to small claims court for not delivering the package in a reasonable amount of time?