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mrsoundie · 02-11-2012, 15:12

Just been reviewing my statements and this "TESCO UPT" appears. I check it out and its for when I used a Tesco Unmanned Petrol Pump.

WTF, they are charging me for making there life easier and mine as well.

Anyone else seen this?

RangeR · 02-11-2012, 15:19

Quote:

Originally Posted by mrsoundie

Just been reviewing my statements and this "TESCO UPT" appears. I check it out and its for when I used a Tesco Unmanned Petrol Pump.

WTF, they are charging me for making there life easier and mine as well.

Anyone else seen this?

For how much?

Was it for the actual petrol [the cheek] or an admin fee for using unmanned?

wolfyboy555 · 02-11-2012, 15:20

Ye I have seen the same on mine. It's €1 for each time you use it unmanned!

mrsoundie · 02-11-2012, 15:21

Its an admin charge as it appears separately on my statement.

I know its only €1, but why?

Paulw · 02-11-2012, 15:24

Have you contacted Tesco to query it? What have they said?

mrsoundie · 02-11-2012, 15:29

Trying to find a number to ring them on, that wont cost me (I am on a mobile).

Will E Mail them if I cant and post reply here.

Have checked other websites especially UK ones and thats the common answer.

Stand by.

RangeR · 02-11-2012, 15:40

Is there a notice at the pump to say that there will be an admin charge? If so, there is no consumer issue.

matt-dublin · 02-11-2012, 16:08

did you buy petrol? i would suspect its a holding amount that will update if you purchased petrol

mrsoundie · 02-11-2012, 16:18

This is what I sent :-

Dear Sir or Madam,

I recently checked my Bank Account and discovered that I have been charged by Tesco €1 under the heading "TESCO UPT".

I have discovered that this is from using the unattended Petrol Pumps.

Can you conform this and if it is true can you tell me why this charge is not explained up front.

If this is not for the Petrol Pump then what is it for?

Thank you.

And there are no signs at the pumps, stating anything about an admin charge.

fasttalkerchat · 02-11-2012, 16:21

Are you sure this amount wasn't refunded later? Possibly you selected €20 so they charged you the €1 in case you went slightly over the €20 and then refunded the difference later.

Just an idea.

matt-dublin · 02-11-2012, 16:33

did you actually buy petrol from one of their payment pumps?

mrsoundie · 02-11-2012, 16:34

Quote:

Originally Posted by fasttalkerchat

Are you sure this amount wasn't refunded later? Possibly you selected €20 so they charged you the €1 in case you went slightly over the €20 and then refunded the difference later.

Just an idea.

Just checked and the last time I used those pumps I did not specify the amount I wanted, just filled away and stopped it my self. And that amount has been debited correctly.

You have two choices at the Tesco pumps thats is either set the amount or do it yourself. I find the set amount not as quick as doing it yourself.

No reply from E Mail yet.

ResearchWill · 02-11-2012, 16:38

Just guessing here, but I assume it works as follows, insert card €1 charge taken to prove pin and card work, then you fill car say €50, second charge applied to card for €49.

To the OP is there just one single charge or 2 in close proximity adding to your fill cost or your fill cost plus €1.

wmpdd3 · 02-11-2012, 19:58

Yeah, as far as I know the new pumps charge you €1 then the amount you want to pay then refund you the €1.

No good to me, I usually barely have €18 when I go there for petrol, if they charged me €1 pre authorisation , €17 wouldnt be enough to switch off the petrol light.

For ages in my local Tesco you could get petrol on you laser even though you had no money and when you got a credit into your bank account, the money was taken, I dont have an overdraft.

mrsoundie · 02-11-2012, 21:05

Have gone through the account and all Tesco transactions have been paid. The only outstanding one I have is from Tesco but its for grocery shopping which was not done through a self service till.

The €1 is still listed as pending as is the grocery transaction.

Still awaiting reply from Tesco, will post again when I have the reply (please God).

02-11-2012, 15:12	#1
mrsoundie Registered User Join Date: Aug 2008 Posts: 225 Adverts \| Friends	TESCO UPT appears on Bank Statement Just been reviewing my statements and this "TESCO UPT" appears. I check it out and its for when I used a Tesco Unmanned Petrol Pump. WTF, they are charging me for making there life easier and mine as well. Anyone else seen this?

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02-11-2012, 15:20	#3
wolfyboy555 Registered User Join Date: Oct 2008 Posts: 481 Adverts \| Friends	Ye I have seen the same on mine. It's €1 for each time you use it unmanned!

02-11-2012, 15:21	#4
mrsoundie Registered User Join Date: Aug 2008 Posts: 225 Adverts \| Friends	Its an admin charge as it appears separately on my statement. I know its only €1, but why?

02-11-2012, 15:24	#5
Paulw Registered User Join Date: Sep 2001 Location: Dublin Posts: 9,636 Adverts \| Friends	Have you contacted Tesco to query it? What have they said?

02-11-2012, 15:29	#6
mrsoundie Registered User Join Date: Aug 2008 Posts: 225 Adverts \| Friends	Trying to find a number to ring them on, that wont cost me (I am on a mobile). Will E Mail them if I cant and post reply here. Have checked other websites especially UK ones and thats the common answer. Stand by.

02-11-2012, 15:40	#7
RangeR Registered User Join Date: Nov 2004 Location: 127/8 Posts: 5,440 Adverts \| Friends	Is there a notice at the pump to say that there will be an admin charge? If so, there is no consumer issue.

02-11-2012, 16:08	#8
matt-dublin Registered User Join Date: Mar 2005 Location: UrAnus Posts: 3,513 Adverts \| Friends	did you buy petrol? i would suspect its a holding amount that will update if you purchased petrol

02-11-2012, 16:18	#9
mrsoundie Registered User Join Date: Aug 2008 Posts: 225 Adverts \| Friends	This is what I sent :- Dear Sir or Madam, I recently checked my Bank Account and discovered that I have been charged by Tesco €1 under the heading "TESCO UPT". I have discovered that this is from using the unattended Petrol Pumps. Can you conform this and if it is true can you tell me why this charge is not explained up front. If this is not for the Petrol Pump then what is it for? Thank you. And there are no signs at the pumps, stating anything about an admin charge.

02-11-2012, 16:21	#10
fasttalkerchat Registered User Join Date: Aug 2010 Posts: 5,361 Adverts \| Friends	Are you sure this amount wasn't refunded later? Possibly you selected €20 so they charged you the €1 in case you went slightly over the €20 and then refunded the difference later. Just an idea.

02-11-2012, 16:33	#11
matt-dublin Registered User Join Date: Mar 2005 Location: UrAnus Posts: 3,513 Adverts \| Friends	did you actually buy petrol from one of their payment pumps?

02-11-2012, 16:38	#13
ResearchWill Registered User Join Date: Aug 2011 Posts: 3,950 Adverts \| Friends	Just guessing here, but I assume it works as follows, insert card €1 charge taken to prove pin and card work, then you fill car say €50, second charge applied to card for €49. To the OP is there just one single charge or 2 in close proximity adding to your fill cost or your fill cost plus €1.

02-11-2012, 19:58	#14
wmpdd3 Registered User Join Date: Feb 2007 Location: kilkenny Posts: 6,688 Adverts \| Friends	Yeah, as far as I know the new pumps charge you €1 then the amount you want to pay then refund you the €1. No good to me, I usually barely have €18 when I go there for petrol, if they charged me €1 pre authorisation , €17 wouldnt be enough to switch off the petrol light. For ages in my local Tesco you could get petrol on you laser even though you had no money and when you got a credit into your bank account, the money was taken, I dont have an overdraft.

02-11-2012, 21:05	#15
mrsoundie Registered User Join Date: Aug 2008 Posts: 225 Adverts \| Friends	Have gone through the account and all Tesco transactions have been paid. The only outstanding one I have is from Tesco but its for grocery shopping which was not done through a self service till. The €1 is still listed as pending as is the grocery transaction. Still awaiting reply from Tesco, will post again when I have the reply (please God).