Hi I just wondered if anyone can help with the following scenario.
I went to the hairdressers two weeks ago with my very blonde hair. I wanted it toned down a little and showed a picture to the hairdresser of a blonde hairdo which was just a toned down version of my own but still obviously blonde, just more carmel and honey toned than my bright blonde.
After my highlights my hair looked exactly the same as when she started so I said this to her and she said she could put in some more lowlights to tone the hair down a bit. I agreed to this and after another two hours in the seat she rinsed my hair and blowdried. I was traumatized to see my hair was not brown in colour. I left the salon and went home thinking it might not be that bad or as dark when I got a good look at it. However it was and I called the salon an hour later to complain. I explained I had shown a picture and this was a million miles away from the colour I asked for.
We agreed that I would come in a week later to have the colour rectified. This was to give my hair a week to recover and also that some of the colour would have faded by then.
So I went in again last week to have my hair lightened. However she didnt even ask to see the picture again and while she got my hair back to a dark blonde and it is an improvement it is still nowhere near where what I asked for. I am still much darker than I wanted and of course my hair is not in great condition now after all of the colouring.
I am furious with the salon and I think I should be given a refund as I am going to have to go elsewhere to have it done.
What do people think, should I be able to ask for a refund as I have already given them the chance to fix it?