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Talk to Bank of Ireland - Support Hours and Forum Charter [Updated 9/9/2020]

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  • 02-04-2012 9:17am
    #1
    Dav
    Closed Accounts Posts: 8,840 ✭✭✭


    NEVER POST PERSONAL FINANCIAL INFORMATION ONTO BOARDS.IE - IT IS A PUBLIC FORUM READ BY OVER 2 MILLION PEOPLE PER MONTH. You will never be asked for account information by any member of staff, either on the forum, or via PM. Please only send PMs when requested.

    Welcome to the Talk to Bank of Ireland Customer Support forum at Boards.ie.

    A representative from Bank of Ireland's Customer Support Social team will be here between 8.00am and 6pm, Monday to Friday or 8.00am - 1pm on Saturday to answer your questions and queries and listen to your feedback.

    They are:
    Outside of these hours, including weekends and Bank Holidays, why not contact us on one of our other social channels. Tweet us at @talktoboi 24/7 or feel free to send us a private message through Facebook messenger here.

    Here's what Bank of Ireland have to say themselves
    Bank of Ireland wrote:
    Why are Bank of Ireland here?

    We are here to listen and to help, wherever possible, with your banking queries.

    The purpose of this "Talk To forum" is to help Bank of Ireland customers with any customer service queries that they have regarding their day to day banking. We are also happy to assist non-customers should they need information about Bank of Ireland products. We cannot however give advice about a product or service or discuss specific financial needs - where you wish to receive advice regarding any Bank of Ireland product or service, our social media team will be happy to arrange for a financial adviser to contact you directly to discuss your financial needs.

    It's important to bear in mind that this is an open forum and opinions posted by other users do not represent the views of, or constitute advice from, Bank of Ireland.

    Please note that in order to protect your security, we will not be able to discuss queries that are related to the specifics of your account. If you have a query relating to your account we will take this conversation away from the public domain and resolve your query via private message or a pre-arranged telephone call. You should never publish your account details on this forum or include them in a private message.

    How long will it take to solve my issue?

    It depends on the nature of your query. We will endeavour to respond to your query as quickly as we can during the hours of 9am and 5pm, Monday to Friday. However, some queries may take longer to resolve as we may need to contact other areas within Bank of Ireland. All posts outside of our working hours will be addressed as soon as we're back online i.e. the following working days.

    For some queries, we require more information from you so that we can investigate your query. On such occasions and to protect your privacy, we'll ask you to send us a private message.

    Under the Consumer Protection Code, we cannot formally respond to customer complaints on our Talk to Bank of Ireland forum or any other social media site. If you wish to make a formal complaint, this must be initiated through your local branch, product department or alternatively through our Group Customer Complaints department whose details are available here.

    What you can expect from us?

    We will always treat your query with respect and privacy. In order to protect your privacy, we will never ask you to disclose your account number or details within a public thread or private message.

    However, in order to ensure that we can resolve your query as quickly as possible, we may, at times, ask for your name and contact details. Where this is required, we will always request that these details are sent to us via private message.


    What we expect from you?

    Your account information and personal banking details are highly confidential. You should be mindful of the information you publish online and never post your account details on this forum or include them in a private message.

    We expect all forum users to behave in a well-mannered and reasonable way at all times. Personal abuse will not be tolerated. Any comments that are deemed to be abusive will be removed and you may be banned. We would also ask that for privacy reasons, you refrain from using personal names of or information relating to any Bank of Ireland staff member in public threads. We will take any feedback you have on board but the staff name/information will be removed from the public thread.

    Media Queries

    Any media queries or queries regarding Bank of Ireland Group can not be dealt with by this forum and should be referred to our Group Communications Team whose contact details are available here. Any queries or posts relating to information that are not in line with our specified terms of use will be removed from the forum.

    All the usual Boards.ie forum guidelines apply in this forum. Personal abuse will not be tolerated. Remember, the Bank of Ireland team are here to help you.

    Important to note too that the team cannot answer every question immediately - due to the size of Bank of Ireland and the variety of departments, they have internal processes to follow themselves, so please be patient.

    PLEASE NOTE: All information posted by Bank of Ireland Reps is correct at time of post and may be subject to change.

    NEVER POST PERSONAL FINANCIAL INFORMATION ONTO BOARDS.IE - IT IS A PUBLIC FORUM READ BY OVER 2 MILLION PEOPLE PER MONTH. You will never be asked for account information by any member of staff, either on the forum, or via PM. Please only send PMs when requested.

    Bank of Ireland is regulated by the Central Bank of Ireland.


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  • Options
    #2
    Boards.ie: Niamh
    Boards.ie Employee Posts: 12,597 ✭✭✭✭✭Boards.ie: Niamh
    Boards.ie Community Manager


    BANK OF IRELAND COMPETITION RULES

    Note:  These Competition Rules (‘the Rules”) apply to the *AMA on Home Insurance (“the Competition”) organised by Bank of Ireland.

    1.       Entrants must be aged 18 or over and be resident in the Republic of Ireland.
    2.       *There is one prize of a year’s Home or Motor Insurance cover (max value of €500) to be awarded to the winner. One winner will be selected by the judging panel, whose decision shall be final.
    3.       Only entries received via posts within the Talk To forum on Boards.ie will be considered.
    4.       No alternative will be offered in lieu of the stated prize.
    5.       The competition will include posts within the AMA Insurance thread up to 8pm Tuesday 30th April 2019.
    6.       All entries will automatically become property of Bank of Ireland.
    7.       All entry conditions and instructions are deemed to form part of these Rules.
    8.       All qualified entries will be placed together and the prize will be awarded to the entry considered by the judging panel to be the best. No entrant, whether or not eligible to win a prize, may attend the adjudication process. The decision of the judges will be final and binding on all entrants, and no correspondence will be entered into by Bank of Ireland.  The names of those comprising the judging panel will be made available to Competition entrants on request. 
    9.       All entries will be placed together and the judging panel will select one winner on the basis the tie breaker is judged to be the best.
    10.   The winner will be notified by Bank of Ireland by private message via boards.ie forum and announced on Bank of Ireland’s Talk to Forum on Boards.ie within thirty days of the competition closing.  
    11.   Employees of the Bank of Ireland Group or boards.ie associated companies; advertising and marketing consultants, agents and anyone connected with the Competition and their families are not eligible to enter the competition and will not be eligible to receive a prize.
    12.   Entrants acknowledge that their personal data will be processed in accordance with Bank of Irelands data protection notice available here
    13.   Bank of Ireland accepts no responsibility or liability for the use or enjoyment by the winner of the prize. 
    14.   The winner shall if requested by the Bank, provide satisfactory proof of age before being awarded a prize and provide an answer to a tie breaker question. Tie breaker question to be confirmed and answer to be less than 20 words.
    15.    Bank of Ireland reserves the right to suspend, cancel or amend the promotion and competition at any time without giving prior notice. Bank of Ireland may review and revise these terms and conditions and by continuing to take part in the promotion subsequent to any revision of these terms and conditions, entrants shall be deemed to have agreed to any such new or amended terms.
    16.   This Competition is governed by Irish Law and is subject to the exclusive jurisdiction of the Irish courts.
    17.   *AMA – Ask me Anything

    How can I? User's guide to some features on the new site



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